My wife and I traveled to Edinburgh for 10 days in April, 2023. In trying to find a transfer service, I didn't find one that I was really comfortable with until I came across Kenny Easy Travel Edinburgh. I made the right decision and all of my future trips to Scotland I will only use Kenny's service.
He was incredibly friendly, punctual, but more important - he was very communicative and was calm and apologetic for our experience with British Airways. I made the reservation and two days before we left, I was contacted by Kenny and he asked if there were any changes to our itinerary; he actually called and was quite the fellow - polite and a great sense of humor. We told him there were no changes to our plan - unbeknownst to us, British Airways (BA) would drastically change that!
We were scheduled to arrive in Edinburgh about 4:30, but that was not to be. BA cancelled our connecting flight 3 times!!! And we had to deal with a fire alarm in Terminal 5 that really set us back. I called Kenny and he was understanding and empathetic; he told us to simply call when we had a new arrival time and he would be there.
Well, we finally got to Edinburgh just before 9 pm. Kenny was waiting for us at the airport, don't know how he knew it was up, but he walked right up to us, saw my wife was exhausted and he gave her a big hug with a hearty welcome to Scotland. Our bags did not arrive due to all the cancellations and he assured us we'd have them by 11 am the next day; he was correct.
He got our carryon bags, got us in the car, offered us water, and drove to our hotel. We arrived and he carried our bags into the hotel. He is known to the staff, and our hotel recommends him to guests looking to travel anywhere by car in Scotland; we stayed at the Glasshouse Marriot, which is a fabulous hotel.
We mentioned we had a flight to Wales in a few days and if he would be available to take us to the airport. He said absolutely, and recommended a good pick up time so that we would not have to rush or hustle inside the terminal.
I offered to pay him and he said not to worry about it, we could ante up when we would no longer be using his service. He took us to the airport for our flight to Wales, picked us up a few days later, and he took us to the airport for our flight home. On our way back to the hotel, he stopped at the bottom of a hill and pointed out a flowing stream that meandered around 400 year old residences and an old bridge. It was incredibly relaxing and quite a beautiful sight; he even got an apartment manager to let us into the old complex and see the size of the units and how they were constructed from back in the day.
Kenny was very knowledgeable of the history of Scotland and the historical dynamics of the relationship between Scotland and the US. He recommended and even made arrangements for us to get into restaurants that we could not find a table, but he did.
He provides services all over the country. We rode in two of his vehicles, a Mercedes SUV, and a Mercedes van. The vehicles seemed new, were very clean and comfortable, and Kenny is a very good driver, even driving by some local sights he recommended for us to visit. He also provided us a nice surprise and he drove us by some locations where we would (and we did) encounter a few internationally known celebrities.
Kenny's prices are reasonable and the service impeccable.
I will not use any other transfer service in Edinburgh, and this was one of those instances where you make a choice not knowing what to expect and when you are provided the service, you are both relieved and impressed with the quality of the service.
I highly recommend Kenny Easy Travel Edinburgh.