The Gardens, Wynyard Hall
The Gardens, Wynyard Hall
3.5
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1-2 hours
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  • dkirk3
    Hartlepool, United Kingdom21 contributions
    Brunch
    This was the third time I have visited the the gardens cafe/restaurant, and yet again disappointed. The first time the scones we had were so dry that they just crumbled into small pieces, the second, the young staff were rather slow in attending to your order and lacked charisma, the third and latest, I ordered earl grey tea and requested lemon as an accompaniment, the young girl serving simply said, " We don't do lemon". On each occasion I had taken friends and relatives who had not been previously and specifically requested a visit. I will not be returning. This is not the standard that Sir John Hall has set in his main residency hotel/ restaurant, which I have been on many occasions.
    Visited February 2020
    Written February 10, 2020
  • wantasmallbummum
    Stockton-on-Tees, United Kingdom24 contributions
    Nice afternoon out
    Lovely array of flowers, lots of seating and beautiful water features. Only a couple of problems. I checked about wheelchair access and they said no problem except the woodland walk. Unless you are young and able, do not take anyone in a wheelchair. It's pretty much all gravel paths which are horrendous to push a wheelchair on. The cafe is quite expensive £4 for a slice of cake, and again the one way system due to covid wasn't ideal with a wheelchair with a very dodgy ramp that was really awkward to access. Would def go again but not with a wheelchair.
    Visited July 2020
    Traveled solo
    Written July 2, 2020
  • Aet17
    North Yorkshire, United Kingdom93 contributions
    Sunday afternoon stroll
    Came here to have a walk in the gardens, but being Spring, all plants & flowers not quite ready to impress. However following a woodland walk -Superworm trail, daffodils and primroses were in flower and the path we walked surprised us with model reindeers, signs to find things, picnic benches and lots of areas that we thought we should return with our grandchildren another day,for a picnic and day out. Entrance to the gardens was via the cafe. Finished our walk off with a cake & cup of tea in the cafe which had a mouthwatering display of cakes to choose from, they also serve roasts, cooked food and snacks. There is a small charge for the gardens, but I would say worth it in the warmer months. No charge if you walked around the gardens from the car park, although you cannot enter the woodland walk from there. Events going on here all through the year and plenty of free parking
    Visited March 2020
    Traveled as a couple
    Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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3.5
247 reviews
Excellent
80
Very good
85
Average
35
Poor
23
Terrible
24

Mike H
Northerner15 contributions
Jul 2020
Living close to Wynyard Hall, and over the last three to four years having visited the coffee shop at least once every month, we decided to meet a friend there today for coffee. We were asked to buy three garden yearly passes at a cost of £6 each before we could even enter the cafe for a drink. We declined to do this as we did not want to visit the gardens as we have walked through the gardens in the past and feel that although the hard landscaping is very good the planting is poor, and basically we only wanted a drink. It was explained to us that it was necessary to walk through the gardens to exit the cafe due to the one way system in operation. In my opinion Wynyard Hall are being greedy as there is gate near the outside eating area they could use as the exit or they could have converted a PR disaster into a PR triumph by allowing all visitors to exit through the gardens. Shame on you Wynyard Hall. We certainly will not be returning until you can enter the cafe without paying £6 each first.
Written July 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

david m
County Durham, UK9 contributions
Jul 2020
My son and partner and baby are staying with us at the moment and visited the cafe last week. They ordered two cups of coffee, served from an automatic press button machine and in a takeaway cardboard cup. Also a piece of cake to share served in a cardboard box.
They were then told that in order to exit the cafe they had to purchase tickets to the gardens and therefore had to pay over £21 for the coffee and cake!
I spoke with the supervisor in the cafe/shop and expressed my disgust at the fact that a compulsory purchase of the garden entrance was akin to piracy or being held hostage.
She informed me that they could visit the gardens whenever they want and that the extra Gardens charge is displayed.
The pretence that the extra compulsory charge is necessary for social distancing is hogwash and they know it. It is a cynical attempt to wring every last penny out of each visitor
My son and his family live in Taipei so will hardly be making anymore midweek trips for coffee and cake.
I live close to the Gardens and can assure you that it is a beautiful setting.
However, the Cafe does not match the surroundings.
It is run simply for maximum profit, staffed by disinterested casual workers on zero hours contracts and managed by people who have no real interest in your customer experience.
The quality of the food at best is average and is outshone by the local pub and golf club.
Unfortunately I know the management will disregard any customers views because they are only focused on one thing.
This could be the premier destination in the region but it requires much better customer focused management!
No wonder that Wynyard Hall is up for sale!
Written August 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Linny
5 contributions
Aug 2020 • Family
We were going to go on the woodland walk but after a sudden downpour of rain we changed our minds and went to visit the cafe and shop instead. Quickly changed our minds again as we were told at the door that we would have to pay the garden admission just to go into the shop and use the cafe due to the one way system. Ridiculous, especially as the garden admission prices aren’t exactly cheap (£6 an adult and £4 concessions and children of all ages) It was also RAINING so we didn’t exactly want to go in the garden anyway. Really poor.
Written August 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

AnnieEatsOut
3 contributions
Aug 2020 • Couples
Firstly I was asked to pay for a gardens pass when all I wanted to do was visit the cafe and farm shop but due to the one way system I was forced to by a very miserable young girl, who did not want to be there.

Packed sandwiches and bought in cake. Terrible. Scones dry as anything. Staff very miserable and did not want to chat was very abrupt with me when I asked where all the staff had gone, as when I last visited (last Aug 2019) there was loads of friendly staff. They replied and said that all of there staff had received there P45’s and probably won’t be returning. - poor staff as the ones that were in on this day where so miserable probably because all they were understaffed.
I even seen a member of staff in the back eating some left over cake and quiche. Isn’t there a staff room for that? Talking about the quiches they looked dry and there was loads of fly’s. To top it off the staff are not wearing ppe. And have terrible attitudes. They also aren’t doing the eat out to help out program, so avoid here like the plague go to somewhere else and help a local business not these cheap skates!!!
Written August 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pat C
2 contributions
Jul 2020 • Friends
I must agree with every word written by David M from Durham. Without repeating his words I will say that I consider a lack of good management to be the problem. A £6.00 entry fee per person to a cafe is unbelievable!!!!! I did not want a years pass. I did not want to visit the gardens and there is no doubt in my mind that management could have organised the exit from the cafe using social distancing arrows as many other places are. I was full of expectation as the entrance is lovely but sadly the scones I ordered from the cafe were very disappointing. The staff would benefit from some retraining also. Not worthy of a repeat visit.
Written August 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

minxter12
Hartlepool, UK12 contributions
Jun 2021
What a shambles this 'coffee shop' is now, so sad as it used to be a popular place for us to visit but we won't be returning. Stood & queued up for the most mediocre lunch menu I've ever encountered - pies (bought in not made on the premises) no accompaniments other than salad that was offered, excuse me, steak pie & salad (£3.50 for the pie and an eye-watering £4 for the salad) Their website shows lots of lunch items available ie hot/cold dishes so it needs removing.We were told 'only a limited menu' by glum staff so we left. This place needs a major overhaul specially being part of the prestigious Wynyard Hall Estate.
Written June 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Blossom
167 contributions
Jul 2020 • Couples
This was my first visit and the gardens are beautiful!! It is £6pp entry but you can return unlimited times within a year.

We walked around with a take out hot drink from the cafe and they had plenty of tables outside.

Lots of different roses/plants/flowers and pretty water features. You are given a leaflet which tells you the names of all the roses.

There was plenty of free parking. The Woodland walk can be accessed through the gardens which is lovely (approx 40 mins) and goes near the grounds of Wynyard Hall.

Definitely recommend!
Written July 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helen S
tranquility in paradise6 contributions
Jul 2020 • Couples
The gardens and woodland walk are lovely and relaxing to walk round but the café was very disappointing. The food was very limited, very basic and very expensive. All served on paper plates and cardboard cups and the staff were not wearing any PPE which surprised me. I found this worrying as the assistant who made the cups of tea handled the cardboard cups we would be holding and touched the rims of the cups we would be drinking from when placing the lids on the cups. I would have expected staff to wear at least disposable gloves when preparing food and drinks for customers. Not sure what govt guidelines are ! Next time we will take our own food and drink and use one of the picnic benches around the gardens as would feel safer. Still enjoyed the day out and would go again but wouldn't use the café.
Written July 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jo B
2 contributions
Feb 2020 • Couples
Ordered a ploughman's platter and was given a cheese and ham sandwich. Took it back to be told ploughman's shouldn't have been on the menu so they thought a sandwich would do. After being told that the platter would take ten mins to prepare and we'd have to pay the difference, then waited 25 mins for the poorest ploughman's I've ever seen. One type of bread, tiny piece of cheese and half a mini pork pie with pickles. Waitress put it down in front of me and said I'd have to pay the difference. All they were bothered about was the money. Attitude terrible. Lady in charge of restaurant was polite and apologetic but counter staff obviously haven't a clue. Terrible customer service. M&S Newcastle deli bar does a ploughman's for a simar price but so much nicer better value. Different types of bread, three types of cheese and a whole mini pie with nicer pickles. Expected more from wynyard.
Written February 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nerak
Newcastle, UK30 contributions
Jun 2022 • Friends
We’ve been to the gardens quite a few times and they are still one of our favourite places even though they don’t appear to be looked after as well as they used to be. After trying the cafe again and being disappointed yet again though I’ve decided that next time we go I’ll take a picnic. The staff in the cafe were polite and trying their best to be helpful but the serving system simply doesn’t work with the log jam at the till causing queues and irritation. The staff don’t have space to work and the food is displayed in an illogical way with cakes first and savouries at the end. Today the scones were even worse than before being over cooked and very dry, the coffee I had was terrible and undrinkable, I told the person in charge and she just said that it was the machine, which isn’t helpful. So we will visit the gardens again but not the cafe, it’s a shame because it should be a lovely part of the day out but just isn’t and I’ve given it enough chances.
Written June 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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