Hi, thanks for taking the time to review our business and the positive comments. Sorry you didn’t enjoy the hot chocolate. We use Cadbury’s hot chocolate and hot milk so unsure why it tasted like water. Whenever you’re not enjoying something you should always speak with management or the owners, we all want to ensure everyone enjoys what they ordered and would love to resolve any issues straight away.

When you walk in there is wall to wall of lollies and chocolates, plenty of gingerbread, there's always at least 14 cake choices as well as muffins, croissants, toasted sandwiches, pies and sausage rolls. Did I mention they are all baked on site by a small family business!! Not sure what you "imagined" to find in a Gingerbread House, but we've created a unique business that brings a smile to the faces of both young and old, and it's a shame you expected something else.

Thanks for the feedback. What a shame you didn't see the positives of our shop. Not sure what your expectations were for a gingerbread house but we painted it brown to match gingerbread. This lovely old house house has been decorated with lollies, candy canes, lights, candy poles and even icing on the windows. You visited during school holidays and as we are a tourist attraction, there were crowds. We only have one room dedicated for kids parties (and large groups for high teas), the other two rooms are designed for adults, such as the Sitting Room which is a child free zone. All of our cakes are made on site and are the same price as other cafes in the area. If you can find cafe style cakes from $3 you should go there all the time or query where it was made. Hopefully if you visit again you will see our shop and all our hard work with an open mind, open heart and maybe even release your inner child :)

Hi Jamie T, We have tried to contact you but to no avail. We are very disappointed that you didn't have a good experience at The Gingerbread House in the first month of opening. Since then we have made some huge changes and would love for you to visit again and to see for yourself. We would like to offer you a free coffee and cake on your next visit. Hope to see you soon :)

Hi Leanne, I'm so sorry to hear about your experience at our shop. We have asked our staff to give water when requested by guests who have ordered drinks and cakes, so I'm sorry this didn't happen. With regards to the coffee, it is an expensive coffee machine and one that is serviced regularly and set to a medium strength coffee. We also use a top brand of coffee beans. We make approx 300 coffees per week and have very minimal complaints or coffees left. Coffee is the toughest drink to satisfy everyone and we hope that anyone who isn't enjoying their coffee to let us know immediately so we can resolve any issues and make a fresh coffee to their liking. We would love to have you visit again and would like to offer you a free coffee and cake on your next visit (to your liking of course).

Hi Donna and Kim, Prior to opening we have to set up outside which is not a quick job. Apart from setting up and cleaning the furniture, there are large flags and heavy shade umbrellas that are stored inside the shop. For the safety of our customers, we do this prior to opening and cannot have people coming into the shop while we're doing this. With regards to us being called the Gingerbread house, it's a lovely old house filled with all things sweet so why not be called that. We do have freshly made gingerbread, sets to decorate gingerbread, gingerbread cupcakes and plenty of other ginger products. Please keep in mind when reviewing small businesses, there's people that work very hard to make their business succeed and are "having a go". We're sorry you didn't have a great experience and hope one day you will revisit and see our wonderful shop in a different light.