Les Sources du Haut Plateau

Les Sources du Haut Plateau, Saint-Bonnet-le-Froid: Hours, Address, Les Sources du Haut Plateau Reviews: 4.5/5

Les Sources du Haut Plateau

Les Sources du Haut Plateau
4.5
10:00 AM - 8:00 PM
Monday
10:00 AM - 7:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 7:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 7:00 PM
About
Suggested duration
2-3 hours
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

4.5
213 reviews
Excellent
152
Very good
53
Average
7
Poor
1
Terrible
0

Newbedouin
UK36 contributions
Jun 2017 • Couples
This was our first visit to the spa, in spite of living nearby most of the year. We eagerly anticipated our visit and weren't, for the most part, disappointed. There was hardly anybody in as it was a weekday, which meant that we had peace and space - I imagine it could have quite a different atmosphere on weekend days.
There are several different rooms with different types of saunas, a steam room, ice bucket, swimming pool with amazing massage jets positioned around the pool at different heights, different types of jacuzzi-type experiences. The resistance swimming bit wasn't working but it wasn't a major loss I don't think. The views from the saunas and the outdoor jacuzzi were amazing and we loved it. The outdoor jacuzzi/pool was a bit too cold to stay in for long, however. The relaxation areas were lovely and we dozed off on the sofa-beds in the silent room. There was plentiful herbal tea and we enjoyed mooching around in our dressing gowns and slippers and reading books and drinking tea. There were also lovely hanging chairs on an outside balcony.
The only thing to detract from the day for me was how they handled the end of the day. We had been delayed in going, but thought that if we arrived at 4pm we'd still have a good 3 hours there so it was worth it. However we got the feeling from around 5:30pm that it was winding down. There were little biscuits out for people to snack on but these disappeared at around that point and weren't replenished. Tea pots were taken away. But the worst thing was that I wanted a final round in the steam room and saunas at around 6:30pm and the staff had begun to turn them off and open the doors. By 6:40pm all the doors were open and furniture packed away and at 6:45pm I was told to leave because they were closing. Given it only takes 5 minutes for me to get changed, and we had arrived decided it was OK to arrive quite late because we assumed that the 7pm closing was the deadline for customers to leave rather than staff to have finished packing up, I was left pretty annoyed. It felt like the staff wanted to get home early so were packing up around us. This left a bit of a bad taste after having been so relaxed. It might not matter to those who arrive earlier, but we wanted to squeeze our time out the place. After all we had paid the same as those who arrived much earlier in the day. I would suggest that if they want people to be out of the facilities by 6:30pm then they should say this in the advertising. I can definitely recommend it, but perhaps don't leave it to late afternoon!
Written June 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Mrs, Mr, Thank you for your visit and for your positive opinion. I am glad you enjoyed your stay at our establishment. However, I would like to make some clarification. We regularly offer small biscuits and infusions during the day. At the end of the day, when guests are still present, we stop the steam bath and saunas around 6: 40pm 6:45 pm, never before. The spa area is tidy when our guests join the locker room. We ask our customers to join the locker room at 06: 45pm (this information is written in all our documentation). You only need five minutes to change, some of our clients often need more time. I am particularly attentive to this, and provides for the use of time in order to guarantee a high level of quality. We do not try to rush our guests to the exit, which is why our establishment often closes after 07:00 pm. In spite of your feeling of the end of this day, we hope to welcome you back to our establishment, and we send our sincere greetings.
Written July 16, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Linda A
Lyon, France107 contributions
Jul 2016 • Couples
We had a wonderful time in this spa there is everything to relax, hot pool, jacuzzis, saunas, ice bar, cold water,...
Tea is served all the time and the view is very beautiful.
We had the massage with hot stones this is just too good ! Very relaxing.
Written August 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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