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The crew was great on this cruise but due to some late arrivals, we totally missed the sunset on the Royal Sunset dinner cruise. The dinner was good and the crew did everything to accommodate the passengers. Another problem occurred at the end of the evening when my sister’s shoes were missing upon leaving the boat ( we were requested to remove our shoes at the beginning of the cruise and shoes were placed in baskets). As you can imagine some flip flops are similar on color. So my sister wound up with a cheap pair and lost her expensive Reefs. I felt like the crew could have done more to locate her shoes by taking charge and asking guests to check their shoes. But they did not. My sister went to loaded vans and tried to get people to check for her shoes, but they basically ignored her. This problem could be easily fixed. Moral of the story is don’t bring shoes you expect to wear home. My sister had to wear home somebody else’s shoes, which is gross, which she eventually threw away. I feel she should be reimbursed for the loss of her shoes.…
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Date of experience: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AMAZING!!!! The snorkeling was great but what set this apart from anything else I did in Maui was the superb customer service that was displayed from start to finish! I very rarely give an excellent rating on anything as I feel there is always room for improvement, but this crew did phenomenal from start to finish. From Michael picking us up at our resort to being greeted by Captain Trent prior to boarding the lovely Alii Nui as well as a welcome aboard as well as a farewell upon departure; everyone (Taylor, John, Jace, Dustin, Ryan, Mikey and Cailyn) was so friendly, professional, attentive to all on board (took away dishes, brought drinks, wiped sunglasses, cool face towels) and provided the upmost safety precautions for everyone on board of all ages (took care of equipment, provided instruction on equipment for all, in the water to provide safety, they even picked up a surfer in distress) and the food was amazing and no lack of it or beverages. Again, thoroughly impressed with the customer service and how well you all worked together as a team - thank you!!! I highly recommend them if you are looking for a excursion and my next trip to Maui will definitely see you all again... aloha…
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Date of experience: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Our 3rd trip on the Alii Nui! We did the morning snorkel to Molokini. The crew is attentive, food is delicious, drinks are plentiful, and they are great with all levels of snorkelers. Highly recommend this tour.
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Date of experience: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The diner cruise was one of the highlights from our trip to Maui. Not only was the food and service outstanding, but the sunset views from the boat were stunning. Our entire family loved the experience and would highly recommend for anyone considering a Maui dinner cruise.
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Date of experience: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Would absolutely recommend the Royal Sunset Cruise on the Alii Nui. We had such a wonderful time on this excursion during our honeymoon to Hawaii. The views were amazing, the food was delicious, and the crew was so energetic and fun! Not to mention the boat was so nice. I would absolutely consider booking another Alii Nui excursion if I am ever back in Maui. 10/10 would recommend!…
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Date of experience: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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