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I was in Ostia for a day and wanted to book a massage somewhere on the seafront. This spa was perfectly located within walking distance of the beach and had an incredible view. The massage (given by Federico) was one of the best I've had in Italy. I left feeling totally relaxed and renewed. I also appreciate how accommodating reception was with the timing of my appointment, which changed at least three times.…
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Date of experience: March 2019
Helpful
Unfortunately this spa caters mostly to locals and perhaps that is the main reason of poor user experience from the entrance to the facility. English is not spoken so don't expect to be understood. Being the first time and having prepaid in full one can expect a toor that would at least had taken place before paying.. But with that in mind enter the spa and no welcome tour was offered. Did not know where anything was and I asked for the sauna. A courteous lady was kind to finally show me around. Some of the parts of the spa were not in working order. Lounge chairs were all occupied showing mismanagement of the facility. The therapist was good with great manners and very professional. Unfortunately the user experience plays heavily on consumers like myself. Perhaps this will get the attention of the management to get routine user experience in place and why not having also English speaking staff to attract the many foreigners that visit the place. …
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Date of experience: August 2016
2 Helpful votes
Helpful
Clean, versatile and quiet spa, kind staff and beautiful location. Relatively for what they offer the entering price is not so bad.
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Date of experience: March 2016
2 Helpful votes
Helpful
We spent a pleasant time at Victoria spa: we choose Percorso Benessere and really liked hydro-massage, hamman, Kneipp path, sauna! Very professional staff. I only would adopt a more strict rule on the smartphones or cameras' use to avoid guests taking pictures inside the swimming pool. We highly recommend Victoria Spa and hope to come again for massages!…
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Date of experience: November 2015
1 Helpful vote
Helpful
We visited and booked impromtu, very good attention from the staff, quite helpful, for an Italian location, they accommodated our lack of Italian and spoke English. very well looked after.
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Date of experience: August 2015
Helpful
