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Hells Gate

State Highway 30, Tikitere, New Zealand
+64 7-345 3151
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$26.10*
and up
Hells Gate Geothermal Reserve Park Entry
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$55.94*
and up
Hell's Gate: 1-Hour Mud Bath and Sulfur Spa at Rotorua for Small Group
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$745.85*
and up
Private Shore Excursion: Customizable Tour in Luxury Mercedes Vehicle with...
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Overview
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New Zealand's only geothermal mud bath complex where visitors can immerse themselves in the silky smooth warm geothermal mud and sulphurous waters of the Hells gate thermal reserve that have been used by the Maori for more than 700 years for healing and wellbeing. A unique iconic New Zealand visitor experience. The Wai Ora Spa also features the unique 'New Zealand Cultural Spa Experience' with traditional Maori massage, facials and body treatments
  • Excellent43%
  • Very good34%
  • Average14%
  • Poor5%
  • Terrible4%
Travelers talk about
“mud bath” (383 reviews)
“sulphur spa” (105 reviews)
“skin feels” (18 reviews)
Open Now
All hours
Hours Today: 8:30 AM - 10:00 PM
Suggested Duration: 1-2 hours
LOCATION
State Highway 30, Tikitere, New Zealand
CONTACT
State Highway 30, Tikitere, New Zealand
+64 7-345 3151
Call
Website
Write a ReviewReviews (1,338)
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1 - 10 of 1,259 reviews

Reviewed 3 days ago via mobile

This is definitely a great activity to do in Rotorua. You get 20 minutes in the mud and then can spend as long as you want in the thermal pools. The staff were friendly and explained the process pretty well. Only negative is it's perhaps...More

Thank Bradley S
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia ora Bradley thank you for sharing your positive feedback with us – we are so pleased you had a great time at Hell’s Gate! We work really hard to provide the best possible customer service and are happy to see that was reflected in...More

Reviewed 4 days ago

We booked the full "ultimate mud package" which included a guided tour through the thermal area, 15 min mud pool, 15 min sulphur pool and 60 min full body massage in a separate area. The guided tour was excellent and we can absolutely recommend that...More

Thank Alex T
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia ora Alex, thank you for your feedback. We are disappointed to read that you did not have a completely pleasant experience with us - we are normally known for our exceptional customer service and regret that on this occasion, we missed the mark. We...More

Reviewed 4 days ago via mobile

I had my doubts going in whether this was going to be worth the $190 for the combo, park, sulphur spa and mud bath for two, but was an excellent morning out, the hot springs park is extensive and took about an hour to wander...More

Thank Stevekodos
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia ora Stevekodos thank you for sharing your positive feedback with us – we are so pleased you had a great time at Hell’s Gate! Your correct Hell's Gate is an awesome option in the rain, if you're going to be wet might as well...More

Reviewed 4 days ago via mobile

We stopped off at Hells gate travelling back to Auckland. It was a great unique experience. We all had a great time, with suitable levels of muddiness. A very relaxing experience. Fully recommend

Thank Gen H
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia ora Gen thank you for sharing your positive feedback with us – we are so pleased you had a great time at Hell’s Gate! We would love to have you back again when you're next travelling to or from Auckland. Nga mihi Paul

Reviewed 5 days ago via mobile

It is a realy lovely place. Well organized. The staff is very helpfull and friendly We enjoy the mud bath. It was an amazing experience for us.More

Thank Iad K
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia ora Iad thank you for sharing your positive feedback with us – it made our day. We work really hard to provide the best possible customer service and are happy to see that was reflected in your last visit. We hope to see you...More

Reviewed 6 days ago via mobile

Wow I loved this! We turned up with 1 and a half hour window spare! The lovely lady on the reception offered us to take a walk through to see if we wanted to go private or public we went about 10am on a Sunday...More

Thank Judi P
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia ora Judi thank you for sharing your positive feedback with us – we are so pleased you had a great time at Hell’s Gate! We would love to have you back again when you're next in Rotorua. Nga mihi Paul

Reviewed 6 days ago via mobile

The guide offers a fun interesting tour involving members of the public. You can go on your own or with a group. A group is more interesting. At the end of the tour you can pop your feet into the mud bath. Dont forget to...More

Thank kaatyn
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia ora Kaatyn thank you for sharing your positive feedback with us – we are so pleased you had a great time at Hell’s Gate! A tip for the toe rings, give them a rub with toothpaste and that should bring the colour back. We...More

Reviewed 1 week ago

4 of us did the Mud Pool & Spa option. The overall experience was fantastic and the highlight was a worker named Jackson who went above and beyond to help us enjoy our experience. The walk was very educational for international visitors like us. Definitely...More

Thank Kirsty G
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia Ora Kiristy thank you for sharing your positive feedback with us – it made our day. We work really hard to provide the best possible customer service and are happy to see that was reflected in your last visit. We made sure that Jaxon...More

Reviewed 1 week ago via mobile

After doing a lot of research on this place I had high expectations on what it would be like. We paid $100 AUD per person for a private mud bath and private Spa. The robes provided had big holes in them. The actual private mud...More

Thank Lee K
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia ora Lee K, thank you for taking the time to share your review with us. We are sorry to hear that you feel your experience did not meet your expectations. Your feedback is appreciated and we will be using this to help us identify...More

Reviewed 1 week ago via mobile

Great fun and very interesting! Thank you to I believe it to be Raki for waiting for his lunch break so I could so a carving which was included in the entry. Well recommended!More

Thank theunit50
Paul R, Manager at Hells Gate, responded to this reviewResponded 2 days ago

Kia ora theunit50 thank you for sharing your positive feedback with us – it made our day. We work really hard to provide the best possible customer service and are happy to see that was reflected in your last visit. We made sure that Rakaea...More

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Questions & Answers
nikinana225
December 27, 2016|
AnswerShow all 11 answers
Response from Suzie O | Reviewed this property |
You need to book in advance for the massage and private message and bath.
1
Vote
LisaM1104
Hi TA mates, I'm looking to book a geothermal walk, mud bath and sulphur spa combo at Hell's Gate. I understand you can do the walk self-guided or with a guide (runs twice a day?). Can anyone advise which option might be best? And does the guided walk cost more/available in the combo package? I'm thinking the guided option might be very crowded and impersonal in November so may be best to take the self-guided option to avoid large crowds? The visit would be in November. Any advice or feedback would be greatly appreciated. Also we will be driving down from Pokeno (south of Auckland) that day so thinking it best to detour around Lake Rotorua to Hell's Gate before entering Rotorua for the night (with a motorhome). Would that be the most practical (assuming road north around Lake Rotorua is suitable for motorhomes?). Please forgive me if these are stupid questions - I've not visited Rotorua before:) CHeers, LIsa.
February 25, 2016|
AnswerShow all 5 answers
Response from Dennis K | Reviewed this property |
Hi, we were there in November of 2015 and it wasn't crowded. The guided tour had approximately 10 people on it. The mud pool had 2 others who got out a few minutes after we got in and the sulfur pool had one other family in... More
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