The Play King

The Play King, Llanelli: Hours, Address, The Play King Reviews: 3/5

The Play King
3
Game & Entertainment Centers
9:00 AM - 6:30 PM
Monday
9:00 AM - 6:30 PM
Tuesday
9:00 AM - 6:30 PM
Wednesday
9:00 AM - 6:30 PM
Thursday
9:00 AM - 6:30 PM
Friday
9:00 AM - 6:30 PM
Saturday
9:00 AM - 6:30 PM
Sunday
9:00 AM - 6:30 PM
Popular mentions

3.0
246 reviews
Excellent
83
Very good
29
Average
37
Poor
32
Terrible
65

Jess
Drefach, UK1 contribution
Play king
Feb 2020 • Family
During half term I decided to bring my two children to the play king. Was very busy as I expected considering it’s half term. The reception staff was rude and had no time for anyone. I found a seat in the far back where I could not see my children! I ordered food and was told there was a half hour wait. Hour goes buy and my food is nowhere to be seen. I question to where it is and every staff was rude to say the least!! A young girl could see I had been there for a while and checked if I was okay. I explained why I was there and she sorted it straight away! She brought me my food and deeply apologised. I then complained to her about my seating and she cleaned the table personally escorted me to a table right in the middle of everything straight away ! I noticed she had an orange welsh badge on her uniform and questioned her about it. She offered me my service in Welsh and that is exactly what she did. As welsh is my first language this was very beneficial for me. She was nothing but well mannered and professional. This was enough to change my whole outlook on the play king. I couldn’t praise her enough. I will be returning and I will be delighted to be served by this young lady again. If this review could get back to her so she knows how much of a lovely lady she is and a credit tho the play king I will be grateful as I didn’t get the chance to thank her before I left. (Very long hair, wears a “cymraeg” badge, always smiling) Thank you
Written March 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Louise W
Wolverhampton, UK35 contributions
The terrible reviews are accurate
Feb 2020
I was recommended the play king by a local hotel I was staying at with my daughter. We got there and I think the staff were swapping jobs. Once through the gates it was hard to find seating as people put all their things across so many chair although the children are off playing. There seemed to be lots of staff all young and not quite knowing what they were doing. Food and drinks took a while as the table numbers they give you get lost amongst the sea of tables and the staff spend ages looking for each number. The girl in charge of the trampoline had no idea how long each child had left I never saw timers or her check a watch or phone. Children came on after my daughter and were told their time was up before my daughter had finished. I think because I sat watching her on the trampoline she got more time as the girl didn’t ask her to come off rather I asked my daughter when she’d had enough.
Generally dirty, unorganised, no leadership or guidance.
Written February 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ashton D
Llanelli, UK1 contribution
Awful
Feb 2020 • Family
My nephew has autism and is very impatient when it comes to waiting. Instead of allowing my nephew to go into the play area with his grandmother whilst his mother paid, the teenager at the desk refused to let him in and said he wasnt allowed to until he waited in the queue and paid for it. By this point he was kicking and screaming because of the amount of time he had to wait to get into the play area, even when waiting it was overcrowded and not an environment which a child with autism can wait in. The kids working here have no consideration for parents with children suffering from a disability. Better management is needed and more mature staff with experience with children would be a help.
Written February 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Christopher A
1 contribution
Annoyed
Feb 2020 • Family
Definitely will not be returning. Not fair on the kids, and I mean the ones working there. They are not trained to deal with complaints or and in true teenage style their response is to give attitude. Children told to get off trampolines after just 6 minutes and told their session is over because there was so many there. So many tables and chairs there and it obviously can not accommodate that many people with the limited staff there. Only orange squash there today or pay a fortune for pops and slushes and fruit shoots.knowing it’s half term. prices on food and cakes is quite steep considering it is a children’s play area. Train the staff and if someone pays for 2hours you let them have 2 hours and 2x 15 minute trampoline sessions are not 6 minutes and then 7 minute sessions.
Written February 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Zoe D
4 contributions
Very disappointing
Feb 2020 • Family
Don't know where to start!
Outside is so uninviting, litter everywhere, fag ends by front door, white pvc black and overflowing. Entrance very unkempt, empty bottles on the floor.
The place is totally disgusting, needs to have a full clean, as you go around the play area its covered in dust, sticky marks, tissues, sweet wrappers etc, this is in areas that children can access and needs to be kept clean!
Ordered food (very overpriced) settled for sauage and chips just for my daughter, after 1 hour of waiting and trying to catch a member of staff it was clearly been forgotten! No apology.
Didn't see any form of supervisor, team leader, just two young boys.
Lots of broken objects damaged and left around. There was a large hole in the plaster board of one wall and a chair had been placed up against it!
Is the owner reading these reviews?? Nothing seems to being done about everyone's comments.
Will do be returning.
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Daveyarthur
Swansea County, UK17 contributions
Aggghhhh
Jan 2020 • Family
Absolutely appalling . Staff with no support or direction, no training, and can’t even take an order for coffee. Took 20 minutes to wait for a black coffee. Sh........
Written January 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Simon P
1 contribution
Playking - 1 star
Jan 2020 • Family
Sadly gone downhill since it opened years ago & in need of a massive revamp !! Car park full of litter, bins overflowing, arcade machines broken, poor trained staff, no staff supervision, slow cafe service (30 minutes wait for a coffee), dirty equipment, cold food, no heating & highly overpriced considering they can’t do one thing right. Glad to say my children are getting to an age where they are losing interest in these types of play areas anyway so I won’t be returning any time soon. I would rather spend my family time & money elsewhere where my custom is better valued in a safer & cleaner environment.
Written January 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rebecca E
1 contribution
Excellent Venue let down by staff
Jan 2020
OK well my son recently had a party here; we have attended the venue on many occasions previously and I can say the service has certainly deteriorated over the years since first opening.
The food quality has deteriorated yet costs have soared. I ordered a Pepsi which was very watered down (not noticed by the server), when I complained another was given, this was marginly better however still very weak only to be told that the servers couldn't change the syrups, a job that could only be done by the supervisor who was not available. My friend ordered a hot chocolate which took quite a long time, the many staff were asking each other how one was made!
When using the laser guns, they were simply handed out to the kids without much explanation. Initially there were not enough guns to go around and some were even broken and taped up. The guns appeared to fail regularly and needing replacement.
Whilst the staff were friendly, their knowledge around their job was relatively poor and there appeared to be a lack of supervision all round. More training and organisation definitely needed.
Written January 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gardinerabg
Swansea, UK132 contributions
Expensive
Jan 2020 • Family
The kids wanted cake. 4 pieces of cake they wanted £15 I think. Ridiculous. Service I very slow as well
Written January 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Elizabethjane2017
Cardiff, UK8 contributions
Birthday treat
Jan 2020 • Family
Plenty of things to do for all ages of children Sensory place for the toddlers ball pits and slides climbing frames and lots more ,and a cafe for Mum and Dad to.
Written January 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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