Diani Travel and Tours
Diani Travel and Tours
4.5
7:45 AM - 6:30 PM
Monday
7:45 AM - 6:30 PM
Tuesday
7:45 AM - 6:30 PM
Wednesday
7:45 AM - 6:30 PM
Thursday
7:45 AM - 6:30 PM
Friday
7:45 AM - 6:30 PM
Saturday
7:45 AM - 6:30 PM
Sunday
7:45 AM - 6:30 PM
Full view
About
Diani Travel and Tours is a privately owned travel agency located in Diani Beach South Coast Mombasa, Kenya. We offer our clients, our years of experience and benefit that dangles with it. You get to leverage our first hand experience as we have traveled a great deal and you can wallow in the VIP treatment we can offer you in galore. By proposing you the idea to take a tour with us, we want to become your best travel resource. We offer tours to Kenya, Tanzania and Uganda We know the best lodges, suits and accommodations lolling in these locations and can offer you excellent hotel booking services. Diani Travel Centre and Safaris started its operations in 2008 and currently the company is being run and managed by a Team of professionals. We are a full service travel management organization and endeavor to make travel fun and hassle-free. Our primary goal is to provide the clients, utter satisfaction and many sublime experiences. Our tours can expand your experiences and enrich your life. We pledge to offer you our complete resources and devotion to make your journey very pleasant. We earn the reputation of being an outstanding company every day by offering absolute value and satisfaction to the clients.
Diani Beach, Kenya
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
94 reviews
Excellent
66
Very good
13
Average
3
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2
Terrible
10
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r0thfrank
2 contributions
Dec 2023 • Couples
We have been on safari in Kenya and Tanzania several times and have always commissioned a German safari operator to plan and carry out the trip. We had very specific ideas and wishes. When we were looking for a local operator, the German operator was very expensive this time, we came across Bruce from Diani Travel, who offered us the best value for money for our private safari. Our initial skepticism was never confirmed. Everything went excellently both beforehand and during the 8-day safari. 2 of these were in Tsavo East, 1 in Amboseli and 5 in the Masai Mara - including the flight from Amboseli to Masai Mara and Masai Mara to Diani Beach. From the punctual pick-up at the hotel, to the driver/guides Bidan and Edward (who were not only very nice but also had great expertise) and the pick-up at the airport. We didn't have a moment's reason to complain. We can only recommend Diani Travel.
Written January 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre wundervolle Erfahrung mit Diani Travel zu teilen. Wir freuen uns sehr zu hören, dass Ihr Safari-Abenteuer in Kenia Ihre Erwartungen übertroffen hat.
Es ist fantastisch zu wissen, dass wir Ihnen das beste Preis-Leistungs-Verhältnis für Ihre private Safari geboten haben, insbesondere im Vergleich zu anderen Optionen. Wir verstehen, dass es entscheidend ist, das richtige Gleichgewicht zwischen Kosten und Qualität zu finden, und freuen uns, dass Bruce und das Team von Diani Travel Ihre spezifischen Vorstellungen und Wünsche erfüllen konnten.
Wir freuen uns zu hören, dass Ihre anfängliche Skepsis zerstreut wurde und alles, von den Vorbereitungen vor der Safari bis zur 8-tägigen Safari selbst, hervorragend verlief. Die detaillierte Reiseroute, die Sie mitgeteilt haben, mit 2 Tagen in Tsavo East, 1 Tag in Amboseli und 5 Tagen in der Masai Mara, klingt nach einem unglaublichen Abenteuer. Die Einbeziehung der Flüge von Amboseli nach Masai Mara und von Masai Mara nach Diani Beach verleiht Ihrer Reise eine bequeme und effiziente Note.
Es ist ermutigend zu hören, dass die pünktliche Abholung vom Hotel zusammen mit dem außergewöhnlichen Service Ihrer Fahrer/Guides Bidan und Edward zu einem reibungslosen und angenehmen Erlebnis beigetragen hat. Wir freuen uns sehr über Ihre Anerkennung, dass sie nicht nur sehr nett sind, sondern auch über großes Fachwissen verfügen. Ein sachkundiger und freundlicher Führer kann das gesamte Safari-Erlebnis wirklich bereichern.
Wir freuen uns, dass Sie während der gesamten Reise keinen Grund zur Beanstandung hatten und wir Ihre uneingeschränkte Weiterempfehlung verdient haben. Wir hoffen, dass Ihre Safari-Erinnerungen noch viele Jahre in Erinnerung bleiben und freuen uns darauf, Sie in Zukunft wieder bei einem weiteren Abenteuer begrüßen zu dürfen.
Sichere Reisen!
Written January 3, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Colleta M
1 contribution
Oct 2021 • Friends
Wooh!!The best safari ever💯and even beyond our money value.. everything went according to Itenerary we enjoyed every bit of the safari ...wait I haven't mentioned we were able to spot a Cheetah 🐆 and other wildlife..we were picked up on time and arrived at the park early for our game drives and spending the night in Ashil Aruba Camp...Guys you should book your safari with Diani Travel Center..you won't regret They are the best👌💯
Written November 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is very great to hear how you enjoyed your safari with us. Thank you for choosing to travel with us. We will be more than happy to offer another great experience.
Written November 2, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jed B
1 contribution
Mar 2021 • Couples
Bruce and his team arranged a highly successful trip to Tsavo East for myself and my wife. Nothing was too much trouble and he was true to his word. He also arranged a very competitively priced hire car for us.
I shall be using Diani Travel and Tours again on my next visit!
I shall be using Diani Travel and Tours again on my next visit!
Written March 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for trusting to travel and experience with us. We are looking forward to experience with you again and again.
Written July 29, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chrissy G
1 contribution
Feb 2023 • Couples
Thank u Bruce for your competent service. You made our Masai Mara trip to be incredible.
And big thanks to your competent workers. We are going to recommend your good work to our friends.
Best regards Chrissy & Oliver
And big thanks to your competent workers. We are going to recommend your good work to our friends.
Best regards Chrissy & Oliver
Written March 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experience with us. It was a pleasure to be of service to you.
We will much appreciate your recommendation.
Thank you Chrissy & Oliver.
Written March 13, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marina T
4 contributions
Jan 2018 • Couples
They are at best utterly incompetent and at worst a criminal organization! I agreed a safari tour with them for January and paid a $200 deposit into their account. After 2 weeks they informed me this money had not gone through and I should send it through a different link. I found this a little strange and asked for a reason why the original payment didn't work. I heard nothing back from them and since the money was back in my account I ended up booking with another company. Then having heard nothing for a month this dodgy 'representative' turned up the day before my safari asking when we would like to be picked up!!!Face to face he was apologetic and said not to worry and he understood. However once back home I found that somehow this money had been withdraws from my account without my permission.The representative has lied and been elusive since I found this out. I have all the email documentation that proves this and My bank confirmed it was an illegal transaction.However I suggest anyone steers clear of this company. There are many fantastic safari groups in Kenya but this is not the one! Keep away if you don't want to be cheated!
Written January 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greetings from Diani Travel Centre.
First of all apologies for the inconveniences caused .We had exchanged more than 20 mails trying to give you the best options to suite your requirements until you agreed to pay deposit of 150 euros according to the invoice sent.we literally informed you some days before your departure to kenya that our bank has confirmed that the transaction went through and that the funds were already in our account so that when you get to kenya you can come to our office for briefing and clear the remaining balance.we did sent several mails and even tried to call hotel where you were staying during your holiday but you ignored to talk to us. your tour representative managed to visit you at the hotel, happily to meet you and brief you about pick up the next day,instead you demanded 150 euros refund else you damage our business online which you did through other online platforms e.g safaribookings and facebook but the administration refused to post your review.our cancellation policy is very clear and friendly to cancel bookings which you clearly read before making payment.
The best thing you could have done when you got to kenya was to present yourself to our office since we did not have any reason not offer you the best safari memories as agreed.We are aware that you booked another safari with our next door competitor.
we are reliable licensed company operating under ministry of tourism.
Written February 5, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adhifas
Pietermaritzburg, South Africa4 contributions
Jan 2011
My review is really a comment /message for the owners and manager of Diani Travel Centre. I actually ended up not booking my trip with Diani Travel Centre. I am a Kenyan but I do not live in Kenya and have not lived in Kenya for a long time. I only go back for visits. We (Husband, myself and our two boys) were visiting Diani in January 2011. We were having lunch at Aniello's while planning our activities for while in Diani. While our meal was being prepared, I popped in next door (Diani Travel Centre) to find out what is on offer. My experience was not at all positive. I requested for leaflets to take so that we could discuss these over lunch but the lady at treception told me that they do not give leaflets until you have made a booking. I asked how you can make a booking without having an idea of what is on offer but sorry the lady did not shift her position - infact she gave me the impression that she did not have any time for me! A man came to the rescue, explained a few things very quickly and when I asked about snorkelling he informed that they do trips but they would have to sit with me as I could not swim! These people do not know me from a bar of soap so why make assumptions on me?? I walked out without leaflets but a price list. We eventually booked our snorkelling and other activities with another tour group and had a fantastics time.
I would like to appeal to the owners/managers to train their staff in customer care... may be it is there because I have read really positive reviews, but then why look at me and think I am not likely to book an activity?
I would like to appeal to the owners/managers to train their staff in customer care... may be it is there because I have read really positive reviews, but then why look at me and think I am not likely to book an activity?
Written February 4, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi ,
This is the Manager of Diani Travel Centre.
I wish if you can give us some more information ,
the exact time, date and Staff description of the occured fact.
I wish you could have claim this issue direct to my office that period you were here in Diani.
I`m finding myself in difficault to recall what happened that day after three month.
As director there is nothing else i can do at the moment.
I also tried to call Coral Spirit for further information about your booking but they couldn`t find any information of your reservation at that period.
In case of anything send us all the requested details @ customer care mail on our website or on our facebook page .
In the mean time i apologize for what happened.
Sincerely
Diani Travel Centre
Manager
Written February 15, 2011
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MERLINPARROT
Manchester, UK1 contribution
Feb 2011
We stayed at the Sentido Palms and got a taxi to Baharini Plaza that was the best thing we did because that was how we came across Diani Travel.
We went in the shop to check out trips and tours by the time we came out we felt like we were the luckiest people ever.
We booked the two night trip at the Royal Mara from the start of our trip to the end was magical we had an amazing time saw animals we never thought we would see.
From the moment we were picked up at our hotel by Grace we were taken to Ukunda airport which was only a ten min drive we were put on the plane after around a two hour flight we arrived at the Masai Mara.
We were met by Wison who was to become safari Guide we had a fantastic time over the next two being left completly in his hands.
We saw lions elephants giraffes hippo's zebra wilderbeast leopard buffalo cheetas plus an aray of various deer monkeys.
On our return we were taken back to the small airport boarded our plane and back to Ukunda airport where our transport was waiting to take us back to our hotel.
We have been home now since the end of Feb and it all still seems like yesterday you made our holiday a holiday of a lifetime i cannot recomend you enough for making our already amazing holiday into a dream come true.
Thank you Diani Travel i cannot recommend you enough.
We went in the shop to check out trips and tours by the time we came out we felt like we were the luckiest people ever.
We booked the two night trip at the Royal Mara from the start of our trip to the end was magical we had an amazing time saw animals we never thought we would see.
From the moment we were picked up at our hotel by Grace we were taken to Ukunda airport which was only a ten min drive we were put on the plane after around a two hour flight we arrived at the Masai Mara.
We were met by Wison who was to become safari Guide we had a fantastic time over the next two being left completly in his hands.
We saw lions elephants giraffes hippo's zebra wilderbeast leopard buffalo cheetas plus an aray of various deer monkeys.
On our return we were taken back to the small airport boarded our plane and back to Ukunda airport where our transport was waiting to take us back to our hotel.
We have been home now since the end of Feb and it all still seems like yesterday you made our holiday a holiday of a lifetime i cannot recomend you enough for making our already amazing holiday into a dream come true.
Thank you Diani Travel i cannot recommend you enough.
Written May 19, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pao1touch
Amsterdam, The Netherlands1 contribution
Jan 2011
I just wanted to appreciate the good time that we had in kenya ,people a very friendly and helpful,we did 2days safari, Tsavo east/west with diani travel centre,Njeri the sales excecutive of diani travel centre convinced has to book 2days safari which we can't regret because of the good service that we were offered.we were given a bottle of sparkling wine as part of the package which we enjoyed while viewing animals at Tsavo.Julius our Guide driver is amazing the way is orientate while is driving.
Written March 28, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experience with us. It was a great honour to host and serve you.
Written November 19, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
steuropean
Lithuania4 contributions
Nov 2019 • Couples
Our trip wasn’t good from the beginning. In emails we asked if it will be private or group tour, they said private. Okay. We asked about snorkelling, they said it’s included. Okay. Everything looked good, so we made a deal. We arranged to meet outside our hotel at 7:15am, but the driver came 8am. While we were waiting for him, my husband wrote an email asking where the driver is, the answer was “keep waiting, the driver was already there but he couldn’t provide your room number so he drove away, but he’ll be back, we will add you one hour”. Keep in mind, that we were waiting from 7:05am and no one was there asking for us. The story goes on. We arrived at our starting point, where the boat was, and saw 8 people waiting in the boat. I don’t know what you consider private tour, but we definitely think that 10 people in one small boat isn’t private. And what about plus one hour? How you can add it when it is group tour? The tour guide was excellent, we can’t say anything bad about him, the lunch was really delicious, so that’s good too and good things about that trip ends with these two mentioned. Didin’t do snorkelling, they didin’t have equipment for that. And of course we didin’t see the crocodiles, that’s nature, but dissapointing fact too. So basically, paid 300€ for good lunch and nice guide. Definitely wouldn’t recommend this company because it was the worst experience on our holiday.
Written November 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greetings,
Apologies for the inconveniences caused.
We have communicated with our handling agent at Funzi island and has confirmed your complaint.
We wish you could have communicated with us for a refund.
Kindly reach us for a refund on the below email;
reservations@dianitravel.com
Written December 3, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sunilkothari144
Luton, Bedford23 contributions
Aug 2017 • Couples
We as a family of 4, done the 3 night 4 day Tsavo West, Amboseli and Tsavo East safari tour.
I had contacted Diani Travel Centre via Safaribookings.com, and they were quick and efficient in getting back to me. Bruce was very helpful in answering all questions asked, and made the process of booking the safari trip easy.
Everything was organised well, we had a nice car and the driver in particular was great - Patrick. If you ever book through this travel centre, try and ensure Patrick is your driver, he done a great job in driving us to and from the parks, taking us on the Game drives and constantly ensured we were ok.
He is a funny man, and was fun to be around.
have no fear in booking with Diani travel centre, they ensured we had a great time on the safari. Unfortunately didnt get to see any Rhino, Cheetah or Leopard - they hid well!
The camps we stayed at were all great. Apart from Rhino Valley Lodge which was not the best, but it was ok to rest for 1 night.
Asante Diani Travel Centre!
I had contacted Diani Travel Centre via Safaribookings.com, and they were quick and efficient in getting back to me. Bruce was very helpful in answering all questions asked, and made the process of booking the safari trip easy.
Everything was organised well, we had a nice car and the driver in particular was great - Patrick. If you ever book through this travel centre, try and ensure Patrick is your driver, he done a great job in driving us to and from the parks, taking us on the Game drives and constantly ensured we were ok.
He is a funny man, and was fun to be around.
have no fear in booking with Diani travel centre, they ensured we had a great time on the safari. Unfortunately didnt get to see any Rhino, Cheetah or Leopard - they hid well!
The camps we stayed at were all great. Apart from Rhino Valley Lodge which was not the best, but it was ok to rest for 1 night.
Asante Diani Travel Centre!
Written September 5, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest,
Thank you very much for taking your precious time to write a review about your safari experience with us. We are happy to know that you enjoyed most part of your safari.
Looking forward to organizing more memorable safaris in the future.
Best Regards
Diani Travel Team
Written September 8, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello. We go in March to Kenya. Can you tell us how much this has cost Safari and how many people participated in this safari? Or you have to guide individually for themselves?
Written February 12, 2016
Hi Inna,
Thank you for contacting us.kindly le us know what kind of safari you are looking at so that we give reasonable feedback
Written February 19, 2016
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