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Diani Travel and Tours

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Diani Beach, Kenya
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About Diani Travel and Tours
Diani Travel and Tours is a privately owned travel agency located in Diani Beach South Coast Mombasa, Kenya. We offer our clients, our years of experience and benefit that dangles with it. You get to leverage our first hand experience as we have traveled a great deal and you can wallow in the VIP treatment we can offer you in galore. By proposing you the idea to take a tour with us, we want to become your best travel resource. We offer tours to Kenya, Tanzania and Uganda We know the best lodges, suits and accommodations lolling in these locations and can offer you excellent hotel booking services. Diani Travel Centre and Safaris started its operations in 2008 and currently the company is being run and managed by a Team of professionals. We are a full service travel management organization and endeavor to make travel fun and hassle-free. Our primary goal is to provide the clients, utter satisfaction and many sublime experiences. Our tours can expand your experiences and enrich your life. We pledge to offer you our complete resources and devotion to make your journey very pleasant. We earn the reputation of being an outstanding company every day by offering absolute value and satisfaction to the clients.
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Hours Today: 7:45 AM - 6:30 PM
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Mr Cta wrote a review Jul 2021
1 contribution
Had an amazing day trip to Tsavo East. The driver was at our apartment on time and he was very informative all through the safari. The owner Bruce always kept in touch to know if we were okay and comfortable during the safari. We had an amazing lunch at lion hill in Tsavo. Tsavo East epitome of a perfect safari, there are lots of elephants and we even saw a pride of lions. I recommend them if you looking for a reliable agency to book your safari in Diani.
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Date of experience: July 2021
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Response from Diani_Travel_Centre, Guest Relations Manager at Diani Travel and Tours
Responded Jul 28, 2021
Thank you for the review and choosing to experience with us we are looking forward to experience with you again. We appreciate you recommending us and we are up to offering the best of safari experience.
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Major wrote a review Jul 2021
1 contribution
Watching the dolphins swim was just awesome! I enjoyed snorkeling as well. It was a good experience for me
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Date of experience: May 2021
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Response from Diani_Travel_Centre, Manager at Diani Travel and Tours
Responded Jul 29, 2021
Thank you for choosing to experience with us. We are looking forward to hosting and experience with you one more time
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Deborah-Ann P wrote a review Mar 2021
Mombasa, Kenya1 contribution
I was a little anxious about doing this trip alone but everyone was so friendly and I had so much fun. I opted to go snorkelling with a member of the boat crew. We were out for almost an hour and I saw the most amazing marine l upife. We were lucky enough to see some dolphins, although not for long. Lunch on Wasini Island was really good, plenty of food and the service was great. My overnight stay at Shimoni Reef Lodge was just perfect, the staff went out of their way to welcome me and make my stay memorable. The food was wonderful. I took the opportunity to visit the slave caves and was escorted there personally by Nyinge who worked at the Lodge, nothing was too much trouble. I would recommend this trip to anyone looking for a unique two day experience
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Date of experience: March 2021
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Response from Diani_Travel_Centre, Guest Relations Manager at Diani Travel and Tours
Responded Jul 29, 2021
Thank you for your review and trusting to experience with us. It was a great honour to experience with us. We are looking forward to experience with you again.
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Jed B wrote a review Mar 2021
2 contributions
Bruce and his team arranged a highly successful trip to Tsavo East for myself and my wife. Nothing was too much trouble and he was true to his word. He also arranged a very competitively priced hire car for us. I shall be using Diani Travel and Tours again on my next visit!
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Date of experience: March 2021
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Response from Diani_Travel_Centre, Guest Relations Manager at Diani Travel and Tours
Responded Jul 29, 2021
Thank you for trusting to travel and experience with us. We are looking forward to experience with you again and again.
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blanquin14 wrote a review Mar 2020
3 contributions4 helpful votes
We book a day trip to Wasini Island in order to do snorkel and other activities. So the day starts when they pick us up in our hotel and then take us to the place where we should take the boat. There was zero communication, the driver of the car just told us: go there and you will find someone else, without any ticket or anything. We got in a random boat following instructions of someone we had no clue who he was. After a while in the boat they explained us the programme of the day that didn’t match at all with what they had promissed us the day before in the office. Then after a while in the boat the engine fell off the boat to the water what ended up ruining it as it didn’t work again. Minutes after this happened, a horrible storm started so we were in the middle of the sea, under a storm and with no engine. In this situation the staff of the boat didn’t informed us at all about what was going to happen or what they were planning to do to fix the problem. We were all wet and cold by the rain (including children in the boat) people started to get scared by the situation and then they found out they did not have life jackets for all of us. Many passengers of the boat asked the staff to call the police or the rescue services, however they were not listening and even they seemed to not have a clue about what they were doing or they could do to solve it. After an hour and a half under the rain a small boat arrived and managed to take us to the shore. Still with what had just happened the staff of the boat was trying to push us to still go for the lunch as planned (just to avoid people asking for a refund of the money) and then try to go for a swim eventhough it was raining. Of course we did not agree on this and we just went back to The office of this company to ask for a refund of the money as we not only didn’t do any activity but also had been in a dangerous and stresfull situation in this boat with 0 safety measures. For our surprise on arrival to the office and after explaining everything they refused to refund us as they claimed “it is not our protocol). We decided to call the person in charge to talk directly and instead of a helpful answer this man decided to start shouting at me on the phone. After a lot of discussion and a formal complaint we decided to leave our bank account details as they guarantee us that they would refund our money after few days following their protocol. As it was to be expected from this shameless people, it has already been a week and not only we didn’t recieve the money back but also they are not responding to our emails or calla. JUST NEVER BOOK ANYTHING WITH THIS COMPANY. THEY DON’T CARE AT ALL ABOUT THE CLIENTS, JUST ABOUT THE MONEY. THEY DON’T CARE ABOUT QUALITY OR SAFETY OR ANYTHING. THEY LIE AND SHOUT AT THEIR CLIENTS. AVOID AVOID!!
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Date of experience: March 2020
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Response from Diani_Travel_Centre, General Manager at Diani Travel and Tours
Responded Mar 20, 2020
Greeting Apologies for the terrible experience and the bad weather that we did not expect. We have wired you a full amount as we amicably agreed in the office. We have received and recorded the entire report from our handling agent at Kisite marine park and he has confirmed the weather was terrible and the sea was agitated.
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