Caracol Park
Caracol Park
4.5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
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The area
Address
Reach out directly
Best nearby
Restaurants
7 within 3 miles
Attractions
149 within 6 miles
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
4.5
15,816 reviews
Excellent
9,893
Very good
4,397
Average
1,183
Poor
226
Terrible
117
These reviews have been automatically translated from their original language.
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Evelynsab
Belo Horizonte, MG67 contributions
Oct 2023 • Family
I actually didn't get to enter the park. The ticket price is absurd, R$90.00. Even with the announced discount, which increases the value to R$49.90, it remains absurd. It wasn't like that! A feather! In general, tour prices in this region are absurdly out of touch with the reality of the middle and lower middle class that makes up tourism here. They charge a lot and offer to split the amount on the card up to 8 times! Clueless! Gramado is noisy with heavy vehicle traffic, it is becoming vertical, it has lost all the tranquility it once offered, everything is very expensive, a shame!!!
Written October 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Evelyn, tudo bem ?
Agradecemos muito por compartilhar sua experiência conosco. Sua opinião é muito importante e valorizamos cada sugestão que nos enviam.
Queremos ressaltar que os nossos preços são elaborados considerando vários aspectos que são essenciais para assegurar a qualidade e a segurança dos produtos e serviços que disponibilizamos a todos que nos visitam. O nosso compromisso é fornecer o melhor suporte possível e manter os padrões de qualidade, sempre em constante crescimento.
Estamos sempre abertos a ideias que nos ajudem a aprimorar nossos produtos e serviços e esperamos ter a oportunidade de te receber outra vez no Parque do Caracol!
Written November 1, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adroaldo V
1 contribution
Oct 2023 • Family
After privatization, admission to the park became absurdly more expensive (from 30 to 75 reais), not to mention parking, which is charged separately (30 reais) and previously wasn't. The parking lot is closed, making it difficult to get back to your car, which was previously free within the park. The stairway with the wobbly leg remains closed and due to its neglect it should not be reopened anytime soon. At the waterfall viewpoint, the park's main attraction, you are REQUIRED to take a photo that will be offered later, the process restricts the use of the viewpoint and limits the time of use.
In short, if you don't know the park I recommend checking it out, if like me you are from the region and already know it you will be disappointed with what they did after privatization in addition to the high cost. With these values I do not intend to return again.
In short, if you don't know the park I recommend checking it out, if like me you are from the region and already know it you will be disappointed with what they did after privatization in addition to the high cost. With these values I do not intend to return again.
Written October 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá, boa tarde!
Agradecemos o seu comentário, ficamos tristes em saber que não atendemos as suas expectativas do nosso passeio, todo o seu relato foi analisado cuidadosamente e as sugestões endereçadas para os setores responsáveis. Reforçamos que levamos muito a sério a percepção dos nossos visitantes, por isso estamos trabalhando em várias frentes de melhorias e em constante aprimoramento.
Esperamos ter a oportunidade de te receber outra vez no Parque do Caracol e te proporcionar uma nova experiência!
Written October 10, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marco D
Sao Paulo, SP67 contributions
Jul 2023 • Family
The Park is a space of beautiful and pleasant nature, there is nothing exceptional about it, but it doesn't disappoint either, with the advantage of being "inside" the city. The problem is the quality of the service, especially considering the price they charge. This can be seen right at the entrance, in the parking lot. The worst part, for me, was at the entrance, because I researched and bought the tickets in advance on the website, printed them out and took them with me as recommended because this would avoid queues to buy and/or collect the tickets. However, at the turnstile, the security guard asked me, rudely, are you from Rio Grande do Sul? At the time I thought it was a joke with the tourist's accent, but, to my surprise, he said that I couldn't enter because the ticket I had was only for people from that state. I explained that no one asked me this at the time of purchase, I had simply purchased the ticket printed on the first page of the website, as a promotional one, called "killing in the waterfall", without any indication of restrictions of any kind. However, any argument was useless, my family and I were coerced by the xenophobic reception of the Company representative, and we were pushed to the end of the ticket line to buy new tickets (they returned the money for the first one to my credit card 4 days later).
Written September 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá,
Agradecemos por compartilhar sua avaliação conosco e lamentamos pela má impressão causada. Queremos esclarecer que repudiamos qualquer forma de discriminação e valorizamos o respeito por todas as pessoas que nos visitam, independentemente de suas características individuais. Nosso propósito é criar um ambiente acolhedor e inspirar felicidade em todos os que se conectam conosco.
Gostaríamos também de esclarecer que a promoção "Mateando na Cascata" foi uma oferta especial que oferecia um desconto de 30% exclusivamente para gaúchos ou moradores do Rio Grande do Sul quando adquirido através do nosso site. Esta promoção foi criada como uma forma de reconhecimento e celebração da cultura e tradição gaúcha.
Ressaltamos que seu feedback nos ajuda a melhorar e aperfeiçoar nossos serviços. Estamos comprometidos em continuar a proporcionar momentos especiais e memoráveis a todos os nossos visitantes.
Written September 21, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Danielle
16 contributions
Aug 2023 • Family
Beautiful place, for those with babies, poor access and wheelchair users, it's not a good place. Cool baby train ride. For those who pay to go to the observatory, access to the view is not worth it. You can only go once and cannot go again. The idea is to take photos before and after in the late afternoon and you cannot. As I didn't know that, we paid.
Written August 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Dani,
Lamentamos que não tenha gostado da visita, por estarmos localizados em uma área de floresta e ao ar livre, as veze o acesso pode ser difícil. Vamos compartilhar seus comentários com a gestão para melhorias futuras.
Agradecemos por seu feedback e pedimos desculpas pela experiência.
Written September 12, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
d_treville
Sao Paulo, SP168 contributions
Jan 2024 • Family
The Caracol waterfall is beautiful, certainly worth the visit, however the rating was due to some points.....
- the park ticket office and the official website have different ticket prices.... buy online to avoid paying more expensive!!!!!
- Considerable entrance fee, and despite several autographed trails, the trail that allows you to reach the base of the waterfall is closed. If you want to see the waterfall base you will need to hire a company that will charge a fortune!!!!! The caracol park, where everyone goes to visit the caracol waterfall, does not give access to the base of the waterfall.....
- in addition to the entrance fee, if you want to climb the observation tower you have to pay an extra fee, if you have children and they want to ride the train, another ticket...
Few food options Oi lit water inside the park....
- the park ticket office and the official website have different ticket prices.... buy online to avoid paying more expensive!!!!!
- Considerable entrance fee, and despite several autographed trails, the trail that allows you to reach the base of the waterfall is closed. If you want to see the waterfall base you will need to hire a company that will charge a fortune!!!!! The caracol park, where everyone goes to visit the caracol waterfall, does not give access to the base of the waterfall.....
- in addition to the entrance fee, if you want to climb the observation tower you have to pay an extra fee, if you have children and they want to ride the train, another ticket...
Few food options Oi lit water inside the park....
Written January 11, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá!
Durante um ano de gestão, investimos em tornar o parque mais seguro e atrativo aos nossos visitantes. Em segurança, colocamos placas de sinalização e revitalizamos áreas comuns. Como atrações, fica incluso no valor do bilhete: área de churrasqueiras, um playground recém-inaugurado, trilhas e durante os meses, contamos sempre com uma programação especial para entretenimento. Estas programações incluem apresentações musicais, peças teatrais e ações temáticas.
Agradecemos por compartilhar sua experiência com a gente, seu feedback é essencial para que possamos melhorar nossos serviços.
Um abraço,
Written January 22, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GATTI
Barueri, SP268 contributions
Aug 2023 • Couples
They charge you $75.00 to enter, another $30.00 to park, if you want to see the waterfall from a better angle, they charge you another $20.00 and if you want to have lunch there you will pay another $110.00 p/kg (WINTER/23 ).
In other words, in a two-hour tour, if you are accompanied, you will spend almost your entire life there, just to see a waterfall.
Then they complain that they don't receive as many tourists as they should.
Better to go to Foz do Iguaçu.
In other words, in a two-hour tour, if you are accompanied, you will spend almost your entire life there, just to see a waterfall.
Then they complain that they don't receive as many tourists as they should.
Better to go to Foz do Iguaçu.
Written August 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Gatti,
Agradecemos por compartilhar sua percepção conosco e estamos abertos a sugestões. Levamos em consideração todas as opiniões para seguir em nossas melhorias contínuas.
Esclarecemos que nossos preços refletem não apenas o custo dos materiais e da produção, mas também outros fatores que contribuem para a qualidade do produto ou serviço que oferecemos.
No intuito de garantir que eles atendam aos mais altos padrões de segurança e qualidade, e oferecer um suporte excepcional aos nossos clientes.
Seguimos a disposição, através do e-mail sac@novocaracoltainhas.com.br
Abraços,
Relacionamento com o cliente Parque Caracol.
Written August 21, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fernanda O
Sorocaba, SP21 contributions
Apr 2024 • Couples
The park is very beautiful, it has a beautiful view of the waterfall, but like everything in Gramado, I found the price very high. Now they start charging R$65.00 for basic entry per person and you have to pay an additional R$30.00 for parking. I think the entry price could be lower or because of the entry price, parking could be free like it used to be before privatization.
Written April 23, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá!
Agradecemos o seu feedback e nos deixa muito feliz que tenha gostado do ambiente de nosso parque e da vista que pudemos lhe proporcionar.
Nós estamos comprometidos a sempre melhorar, e seu relato sobre os preços serão levados em consideração entre o time para que possamos proporcionar uma experiência melhor para todos.
E torcemos para que possa nos visitar novamente, e ter uma experiência ainda melhor!
Abraços, Breno
Written April 23, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Renata P
3 contributions
Feb 2024 • Family
I was with a baby... I knew that the park wouldn't have the best infrastructure in the world...: but paying 75.00 per person... investing a lot... to walk and see just the viewpoint because there was no way to get to the other places with the baby stroller… it was quite disappointing
For a couple with a baby it was BRL 230.00 for the walk between parking… entrances… photo and we left in 15 minutes We didn't like the experience we had
For a couple with a baby it was BRL 230.00 for the walk between parking… entrances… photo and we left in 15 minutes We didn't like the experience we had
Written February 27, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Renata !
Nosso objetivo é tornar cada visita ao Parque do Caracol incrível e inclusiva! Levamos muito a sério a acessibilidade e seu feedback é valioso. Estamos fazendo ajustes para proporcionar momentos ainda mais memoráveis.
Esperamos recebê-la novamente para tornar sua próxima visita inesquecível!
Um abraço
Written March 10, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ju Mumbach
2 contributions
Aug 2023 • Family
Very expensive for what it offers. It would be fair to just pay for parking. Or that the ticket was half price and they didn't charge for parking. And they didn't charge extra for internal attractions (like the observatory). The wine tasting (outside the park) and the live music near the restaurant were worth it). Tip: don't waste time answering the survey. The gift is terrible (a park button...).
Written August 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Jubmum,
Agradecemos por compartilhar sua percepção conosco e estamos abertos a sugestões no e-mail sac@novocaracoltainhas.com.br
Esclarecemos que nossos preços refletem não apenas o custo dos materiais e da produção, mas também outros fatores que contribuem para a qualidade do produto ou serviço que oferecemos. No intuito de garantir que eles atendam aos mais altos padrões de segurança e qualidade, e oferecer um suporte excepcional aos nossos clientes.
Levamos em consideração todas as opiniões para seguir em nossas melhorias contínuas.
Abraços,
Relacionamento com o cliente Parque Caracol.
Written August 21, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elton P
Santo Andre, SP12 contributions
Aug 2024 • Family
The park is well taken care of. You just need to pay more attention to the site, in the Shopping section. I could not buy the tickets on the website, and I had to pay more expensive at the box office and attendant did not give the minimum, said that I could do nothing.
Automatically translated
Written August 21, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oi Elton, tudo bem ?
Agradecemos pelo seu elogio e ficamos felizes que você pôde aproveitar seu passeio. Também agradecemos por seu feedback sobre a compra pelo site; seu relato nos ajuda a buscar soluções para tornar a experiência ainda melhor.
Esperamos revê-lo em breve!
Abraços,
Raquel
Written August 21, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Quanto custa a entreda em junho/2022. Quais as formas de pagamento?
Written June 15, 2022
Experence Turismo
Canela, RS
A entrada do parque caracol custa 30,00 por pessoa e os ingressos são vendidos apenas na portaria do parque, podem ser adquiridos em dinheiro ou cartão de crédito, o parque conta com estacionamento próprio já incluso no ingresso.
Written June 17, 2022
Estou organizando meu roteiro para fevereiro/2022. Vale a pena visitar o parque durante a tarde? O uber é de fácil acesso?
Written November 18, 2021
Vale a pena sim, passeio a dois ou passeio em família. Creio que não terá problemas com Uber para chegar lá. Pode ser que o preço não fique tão atrativo dependendo de onde vc esta hospedado. Caso opte por ir com ônibus turístico tem a questão do tempo que pode ser desvantagem,pois como são vários passeios em um dia o tempo acaba sendo escasso.
Written November 21, 2021
LUANA
Alvorada do Sul, PR
Oii, entendi que o PARQUE ESTADUAL DO CARACOL é distinto do BOMDINHO AÉREO PARQUES DA SERRA. Alguém já foi nos 2? São pertos? Vale a pena ir nos 2?
Written February 3, 2021
Se tiver que escolher com toda certeza parque do caracol! E sim, os dois são pertos..
Written October 18, 2021
Boa noite a todos!!
Semana que vem estarei chegando em Gramado & Canela, estava bastante animado com o teleférico, contudo vi num site que o mesmo estará fechado do dia 2 ao dia 10 de Março, alguém sabe se é verdade?
E qual seria a outra alternativa para vê de mais próximo a queda do Caracol??
Muito Obrigado
Written February 28, 2020
sebastiao p
Ribeirao Preto, SP
o bilhete de para andar no bondinho dá direito a entrada no parque caracol, ou tem que comprar outro ingresso
Written January 7, 2020
Paga? É uma pergunta ou tá afirmando?
Written November 13, 2019
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