Gekko Trails Explorer El Salvador

Gekko Trails Explorer El Salvador, El Tunco: Tickets, Tours, Address, Phone Number, Gekko Trails Explorer El Salvador Reviews: 3/5

Gekko Trails Explorer El Salvador

Gekko Trails Explorer El Salvador
3
About
Shuttles are the easier, faster and safer way to travel in Central America. BOOK ONLINE with us, Domestic or International shuttles in modern Vans with A/C departing from most famous tourist places in Guatemala, El Salvador, Honduras, Nicaragua & Costa Rica.
Suggested duration
< 1 hour
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3.0
59 reviews
Excellent
20
Very good
10
Average
6
Poor
6
Terrible
17

Gary Tucker
Vernon, Canada3 contributions
Gekko Trails Explorer, very good option
Oct 2019
We have booked a shuttle from Granada, Nicaragua to Antigua Guatemala, the service was comfortable and safe, Carlos gave me all the details of the trip and was always available by WhatsApp to answer my questions. I recommend to book with them.
Written October 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

KOSTAS HOLLMOTZ
4 contributions
These guys are awesome
Sep 2019
We book shuttles and hostel with these guys, from Flores in Guatemala to San juan del Sur in Nicaragua, everything was very well organized, all shuttles were on time, drivers very friendy, always trying to help and they have an awesome online customer service, they helped me with the details and information that I need throughout my trip. I highly recommend this agency, you will save time and money.
Written September 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

KOSTAS HOLLMOTZ
4 contributions
These guys are awesome
Sep 2019
We book shuttles and hostel with these guys, from Flores in Guatemala to San juan del Sur in Nicaragua, everything was very well organized, all shuttles were on time, drivers very friendy, always trying to help and they have an awesome online customer service, they helped me with the details and information that I need throughout my trip. I highly recommend this agency, you will save time and money.
Written September 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Shayah M
London, Canada5 contributions
DO NOT TRAVEL WITH THIS COMPANY
Jul 2019
We saw some bad reviews before booking but thought it was a cheap price so we'll go with them anyway... bad choice. They do not care about their customers or passengers or the reputation of their business. My boyfriend and I traveled from Nicaragua to Guatemala and I have never in my life experienced such HORRIBLE service. I could go on and on about the negative experiences we had with Gekko and the now thousands of dollars we are out after having our backpacks go missing (misplaced/stolen by their driver) and having to change our flights back to Canada.... but I'll just leave it at that. The company did absolutely nothing for us and would not take responsibility. They were going to refund our shuttle ticket prices, but this was 3 months ago and I am still contacting them with no return answer. Pathetic company and business model. I can't say enough bad things.
Written September 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Shayah, I regret this bad situation again, but again we have serious doubts about its loss. Before it was a small backpack with a computer and money inside, that you left in El Tunco beach or in El Zonte beach maybe, later it was stolen by the driver, now it is "our backpacks". We have answered every email and whatsapp message, during and after your trip, we have helped you with the solution of the problem (SEE EMAIL SENT BELOW). We have provided 2 days trip, one night hostel in Leon included, and I understood everything was good, this situation was on the last 5 hours of the trip, but now it is "I have never in my life experienced such HORRIBLE service" After you asked a full refund of your money, the price of the hostel included, and we didnt not agree, we can understand the message from your boyfriend by whatsapp: "I’m the #2 rated reviewer in Nicaragua, my girlfriend has a large social media account so I can assure you if this isn’t resolved effectively I will do everything I possible can to inform people about how your business reacts to theft." This email was sent 2 days after the incident: "We are very sorry for the inconvenience that happened last Sunday, August 4. After we have evaluated each conversation made by message and call with you, in addition to the conversations with the drivers and other passengers who traveled on the same date and route, we detail some points that we believe are important to consider: As online travel agency, we provide transportation services through other companies, these companies have the responsibility of providing accident and medical insurance for each passenger, however, no company offers luggage insurance, so compensation for lost luggage will always be negotiated with each company, and after evaluating each case, they will decide the type of compensation. In each service and route the drivers are responsible for loading and unloading each passenger's luggage, using a rain cover to cover the luggage, when this is necessary, however, each passenger is responsible for verifying that their luggage is in the minibus in every departure place, this is because, it is the passenger who knows their luggage, and in the event that a passenger's luggage is missing, the passenger must inform the driver or us about the lost luggage immediately. In this particular case, it is not possible to determine if the backpack was lost when minibus change was made, this because the passenger did not verify their luggage after the minibus change. Therefore, lost luggage was reported more than one hour after leaving El Tunco beach. When the client reported the loss of luggage, both minibuses were checked, unfortunately the luggage was not found, and it is not possible to establish clearly the time and place when the loss occurred. Therefore, as online travel agency and intermediary of the service, we have reached an agreement with the transport operator to make the return of the tickets paid that correspond to the route in which the loss (from Leon to Antigua Guatemala) for an amount of $ 60 plus a credit of $ 20 to use as a discount on any other route published on the Gekko Trails Explorer website, valid for 6 months. Again we apologize for this inconvenience, and we commit ourselves to make every effort possible so that a situation like this DOES NOT happen again in the future."
Written September 25, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

hollie
2 contributions
El Tunco to Leon
Aug 2019 • Friends
We had a very good experience with this company. They communicated with me the whole time and told me where to get my shuttle from. I had expressed some concerns as they had some negative reviews but they put me at ease and it was a great service. We had a modern van with plenty of space and we swapped drivers half way through so they weren’t too tired which was great as other companies do not do this. Also we had a hostel arranged for us when we got to Leon late at night which was included in the price. I’ll definitely be using this service again and couldn’t recommend them more.
Written August 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Miranda C
Sault Sainte Marie, Ontario, Canada38 contributions
Shuttle from El Tunco to Antgua
Mar 2019 • Couples
We had a long shuttle from El Tunco to Antigua and then return from Antigua to El Tunco/ I was very happy with the quick replies and accommodations online through facebook. The customer service online was great. The driver service to and from was nothing spectacula, no interaction with clients at all either way. The most disappointing was getting to Antigua and expecting to leave the next day at the scheduled time of 130pm and being informed late in the evening that the onlly option to return would be at 730a. I had spent a lot on a beautiful room expecting to sleep in and have breakfast in the beautiful courtyard, i had held off all the shopping I had wanted to do the following day and was unable to do either. Knowing in advance that this could have been a possiblity would have altered by itinterary in Antigua. Gekko ruined a very expensive day in Guatemala single handedly. Very disappointing. There is a tour company Ofintour that we used for the airport return, im not sure if they are affiliated but they were excellent.
Written April 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Shavy
Roeselare, Belgium7,356 contributions
El Tunco to Antigua
Dec 2018
Despite all the bad reviews - our experience with Gekko Explorer last December was pretty good.
I book the shuttle a week before our trip and found out the bad reviews afterward. I was freak out, what happens if they don't show up, it will ruin our trip, but I'm thinking positive.

The day before our trip, I sent a message through Facebook to reconfirm. Carlos answering my message, he said everything is confirmed. The picked-up time between 1:30 and 2:00 pm. We're lucky can stay in the room till 2 pm.

Thus, at 1:45 pm the driver (Jonathan) came, he took us to the shuttle parked a bit further from the hotel.
But this shuttle goes to Leon Nicaragua. He explains the shuttle to Antigua coming soon, so within 10 minutes he arrived.
Our driver name Jimmy is helpful and friendly. But we didn't leave yet we waited for about 15 minutes. Then he has to pick up other passengers on the way, it was 2:10 pm when we left En Tunco.

After two hours of drive, he stops for bathroom and thereafter drives straight to Antigua. By the time we arrived in the city, it was 8:00 pm. We also have delayed at the immigration border there's a long line. The service included drop-off at your hotel in Antigua, so you must have a hotel address.

The shuttle price with Gekko Explorer cost 18 US dollars, you pay a deposit when booking, but you need a PayPal.
Ticket price in EI Tunco 20-23 US dollars and passengers are all in the same shuttle.

Written January 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Aldo R
4 contributions
Do not do it!
Dec 2017 • Business
First of all they had guaranteed that the shuttle went straight from Leon to Antigua. the bus was with the maximum number of people which is understandable but the worst was the second piece of cheap bus that changed us much smaller, unstable and has no air conditioning. Their representatives told us that we would be in Antigua at 7pm and we have a commitment that involves our business (their delays have made us lose a lot of money). Very bad organization and operation on their part just to make more money you make bad experiences happen to your customers. For example they changed us from one good bus to a crappie one just because they had high demand back in Nicaragua. Also his driver from León was committing infractions, imprudence and chatting, taking selfies and watching Facebook all the way.
Finally they forgot to move my Backpack with all my cloth for my trip from the first bus to the next.
The worst part is I emailed them right away and all they said is that they were sorry and wouldn't do anything about it now.
Written December 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

pauleau89
8 contributions
Shuttle from León to Antigua, great service!
Dec 2017 • Couples
I’ve read quite some mixed stories on the review from gekko, so I was a bit hesitant to take their shuttle service. However it was a smooth and save ride.

For 60 dollars the shuttle took us all the way. The bus left at 2 am and picks up everyone from their hostel in León. Blue hat hostel is from the same owners as gekko and for 3 dollars you could make use of shower service and stay at their property before the shuttle leaves at 2 am. All border crossing were smooth and no hassle. At around 2 pm we were in el tuco and another 7 hours later we arrived in Antigua. The 18 hours were long but doable due to stops every two to three hours. I would recommend it to take this shuttle service.
Written December 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

722grahamd
London, UK13 contributions
Do not book with Gekko Explorer
Jul 2017 • Solo
I booked and paid for a minibus trip from El Cuco to El Tunco, El Salvador. This was booked and confirmed several weeks in advance. I messaged them the day before to confirm where they would pick me up. They replied late in the evening to say they were not running a bus. Two months later (and despite repeated promises) they still haven't refunded me. Fortunately my hotel was able to book me with another company on the same route - use them, not Gekko Explorer.
Written September 22, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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