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Riverhills

Clarice House Bramford Road | Clarice House, Bramford, Ipswich IP8 4AZ, England
+44 1473 463262
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Review Highlights
Disappointing Spa Day

Brought a spa day for nearly £200 for me and my sister for her birthday and were left very... read more

Reviewed 2 weeks ago
NEngland26
,
Norfolk, United Kingdom
via mobile
Poor attitude from particular staff member

I am very dissappointed by constantly receiving rude attitude from the same staff... read more

Reviewed 2 weeks ago
Theresapine
,
Ipswich, United Kingdom
via mobile
Read all 206 reviews
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Overview
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Exclusive health club and boutique day spa in Ipswich, Suffolk However you choose to relax, Riverhills (formerly Clarice House Ipswich) is the perfect retreat. Conveniently located just off the A14 in Ipswich, Suffolk, our classic country house offers a unique ambience, worlds apart from everyday concerns. Featuring an exclusive Health and Fitness Club, Day Spa and Health and Beauty Salons as well as a Hair Salon.
  • Excellent30%
  • Very good24%
  • Average18%
  • Poor15%
  • Terrible13%
Travelers talk about
Closed Now
Hours
Hours Today: 6:30 AM - 10:00 PM
Suggested Duration: More than 3 hours
LOCATION
Clarice House Bramford Road | Clarice House, Bramford, Ipswich IP8 4AZ, England
CONTACT
Website
+44 1473 463262
Write a ReviewReviews (206)
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All reviews
"my mum"
in 14 reviews
"lovely relaxing day"
in 5 reviews
"changing rooms are"
in 4 reviews
"swimming pool"
in 9 reviews
"birthday treat"
in 5 reviews
"good size"
in 4 reviews
"cannot fault"
in 4 reviews
"staff were really friendly"
in 3 reviews
"food was lovely"
in 3 reviews
"high standard"
in 3 reviews
"full body massage"
in 20 reviews
"manicure and pedicure"
in 11 reviews
"spa days"
in 11 reviews
"relaxation room"
in 7 reviews
"head massage"
in 7 reviews
"express manicure"
in 7 reviews
"spa facilities"
in 5 reviews
Filter

1 - 10 of 206 reviews

Reviewed 2 weeks ago via mobile

Brought a spa day for nearly £200 for me and my sister for her birthday and were left very disappointed. seats uncomfortable in the pool area and can’t lay back, only ones you could recline on are all outside and used all day by guests...More

1  Thank NEngland26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 2 weeks ago

Sorry to hear of your disappointment with your spa day at Riverhills. Despite this, we're glad to hear you did find the massage and facial treatments good. It's disappointing to hear that your gel manicure was not up to standard though and we will follow...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

I am very dissappointed by constantly receiving rude attitude from the same staff member. Everytime I go to the reception desk to receive my key or card, and this particular staff member is on duty, she irritably looks me up and down and gives ignorant...More

3  Thank Theresapine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 2 weeks ago

We are very sorry that you feel this way, we do expect all our staff to treat every guest with respect and remain professional at all times. We pride ourselves on our customer service. If you feel this way again, please bring this to our...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We were really looking forward to our Groupon spa day, but I have to say we were left a bit disappointed.....We didn’t take our own robes or flip flops and to be fair I did know in advance from their website that they weren’t included...More

2  Thank Lynne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded 4 weeks ago

We are really sorry to hear that you were left disappointed with your spa day with us. Spa days purchased directly through us do include the hiring of robes and flip flops to keep but the spa days purchased through third parties do not in...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
See more reviews
Reviewed March 30, 2018

When I arrived on Monday 26th with my friend for my 50th Birthday treat from my husband, I passed over the paperwork that was required and asked to wait in aside room. I hadn't been before so not knowing where or what to do was...More

Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2018 via mobile

Me and a friend visited for a ‘Because your worth it’ package, for a second time. Last time my friends nails were so bad I complained (it was her birthday treat) and she was given a full mani/pedi voucher. We came back and had a...More

Thank icklemonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded March 28, 2018

We're sorry to hear that the manicure your friend received was not up to standard and it's a shame it wasn't brought to our attention on the day for us to rectify at the time. We understand that this may have caused your friend embarrassment,...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2018

I visited Riverhills this Sunday just gone (18th) as part of a surprise present from my husband for my 30th birthday. I have never been to a spa before and was really looking forward to my first experience at what one had to offer and...More

1  Thank LaurenShort88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2018 via mobile

We were very disappointed as been there before but so many issues and problems! The jacuzzi was only partially working, one steam room wasn’t working, sauna had broken seat, no lights in the other steam room and very steamy so dangerous as we couldn’t see,...More

Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded February 6, 2018

We're really sorry to hear that you experienced these issues on your visit to Riverhills. In order for us to look into these more fully, would you be able to email us on enquiries@riverhills.co.uk with the date you visited and your booking name and reference...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2018 via mobile

Six of us had a wonderful spa day. Treatments were so good & relaxing. Had full body massage, prescriptive facial, manicure & pedicure included in package. Even booked an extra head massage as on special offer! Loved that we remained in one room for continuous...More

Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded January 14, 2018

Hi Julie, Thanks so much for taking the time to leave us a review. We really appreciate all your positive comments about your experience and pleased you all had a wonderful day. The same package 'Because I'm Worth It' is currently half price if bought...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2018

Dirty carpets everywhere, peeling wallpaper and sticky plastic on pots, yellow tiles from 70' century on walls, cold aircon on changing rooms. Bad bad food. They try to sell you everything since the beginning to the end. I regret I bought this expensive day as...More

Thank varadero001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded January 4, 2018

We're sorry you did not enjoy your day with us at Riverhills, Ipswich and things did not meet your expectations. We are continuing our program of refurbishments to our spa throughout 2018 to improve our facilities for our guests. Your feedback will be passed on...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2017 via mobile

Had a lovely day here on Saturday. Arrived at around 8:30 (I would recommend arriving as early as possible as the day went so fast) and we had a cup of tea and coffee, then we were given a tour of the facilities and then...More

Thank helloellenkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naomi W, Public Relations Manager at Riverhills, responded to this reviewResponded November 29, 2017

Thank you for taking the time to give us your feedback on your day with us. We're pleased you enjoyed your back massage and lunch but disappointed you did not find the facial as good. All your feedback will be passed on to the management....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
415pat152
October 14, 2017|
AnswerShow all 5 answers
Response from Claire T | Property representative |
You can't swim at Riverhills without a membership, unless you go on a spa day.
0
Votes
Susanmartin65
February 4, 2016|
Answer
Response from Naomi W | Property representative |
Yes, you're welcome to bring your own robe with you, although they are provided for day spa guests if required.
1
Vote
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