Sumatra Paradise Day Tours
Sumatra Paradise Day Tours
5
Hiking & Camping ToursPrivate ToursNature & Wildlife Tours
About
We organize orangutans jungle treks in Bukit Lawang for lifetime memories. Join us on our Sumatra package private tours for more adventures. All travelers welcome, we accommodate all budgets.
Bukit Lawang, Indonesia
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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5.0
5.0 of 5 bubbles275 reviews
Excellent
261
Very good
9
Average
2
Poor
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Cl@Ver
15 contributions
5.0 of 5 bubbles
Dec 2019
We found sumatra paradise while browsing the internet for our holiday last december (26-12-2019 till the first of January). We made an enquiry and had our first contact with Laetitia. From then on everything went smoothly. Laetitia made an itinarary and provided us with all the information and adjustments we asked for. This way we booked the tour we wanted to do without any difficulties. Laetitia is very quick in her replies and very thorough in providing information. She arranged everything. On our arrival at Paradise Villa's we met Haidir, her business partner and he took care of us there. Our driver was Asun, a very kind and social guy and he knows his way around and also a lot of people know him, which can come in handy (free space at the river, some nice crispy tofu, coconut drinks). You can't wish for a more pleasant guy. We also met Laetitia at Villa Paradise, a kind and nice woman.
We had a wonderful time. The tour was as we asked and the whole team at Sumatra paradise is fantastic. Definitely book and stay with them. You will not get dissapointed.
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

gr987
Paris, France36 contributions
5.0 of 5 bubbles
Nov 2022 • Couples
Amazing 2 days jungle trek! Saw many orangutans, guide and porters were very respectful of the animals. Camping was basic but what else to expect in the jungle. Tubing on the river was a lot of fun. Thanks to the team!
Written January 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tyler T
4 contributions
5.0 of 5 bubbles
Apr 2020
We did a 2day/1 night stay with Andy as our guide and loved every minute. It became just a trip amongst friend, as Andy was fun to hang out with and really knowledgeable about the forest. The rafting was incredible and from the very start we loved hanging out with Dede at the rooms and playing cards in the evening. Hope you all are doing well and that business can pick up again soon! You deserve it.
Written January 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nelly A
Riyadh, Saudi Arabia22 contributions
3.0 of 5 bubbles
Dec 2015 • Solo
I signed up for a 5 day expedition - which turned out to be 4 days and 3 nights. The guides made me feel like they wanted to get rid of me, and abort the trip whenever possible. They were not guiding me through the walks, on most days, nor did they meet their promises (e.g. food requirements, hours spent hiking, sleeping conditions, etc). They may be ok for a one day tour, but not more. I would recommend using another tour company.

Having said all that, the orangutan experience was surreal. They're such adorable creatures!
Written January 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Nelly, we are a bit surprised to read your review as the feedback you gave us after the trek was positive. Sorry you were not fully satisfied by your experience however it was very complicated for us to operate your jungle trek. In fairness, you should have mentioned that you booked the 5 days / 4 nights trek as a group of 2 persons but that your friend decided to stop the trek after 2 days only (for some questionable reasons such as he didn't have internet while in the jungle as we didn't help him buy a SIM card or he was not happy with pancake + fruits for breakfast etc). We tried our best to be flexible and let you continue the trek as a group of 1 person only. However, the price we had agreed was for a trek for a group of 2 and costs remained the same for us even after you continued alone. Your friend was refusing to pay for more than a 2 days trek (again we had been flexible with the payment as you arrived in BL without cash and we agreed that you would pay after the trek), which meant that the money we would receive between you and him would not even cover our costs for the 5 days trek. So given the difficult position your friend put us in, we did have to say that we would have to shorten your trek if he was refusing to pay the agreed price as there were no reasons why we would be taking responsibilities for someone for 5 days in the jungle while making a loss on it. I don't think we can be blamed for that. As a compromise, we offered a discount to your friend (which meant we made zero profit on him), he eventually paid and you carried on the trek as normal. On day 4, it was our understanding that being upset about the situation with your friend, you wanted to return to the village 1 night earlier. As an alternative, we agreed to cover your room and food expenses at a guest house for the last night. We made our best to handle the complicated situation in a flexible manner, sorry our efforts were not appreciated and instead misinterpreted. We thank you for visiting Bukit Lawang anyway. Laetitia
Written January 14, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

vanessa o
Chambery, France12 contributions
5.0 of 5 bubbles
Oct 2015 • Family
I was surprised to read the two negative messages because it doesn't reflect my feelings. Prices are very competitive and everything is organized to make us spend an exotic and fabulous trip

Second time in Sumatra and it was very good again. This time we bring our 2 children of 7 and 4 years old. We did Paradise tour and spent 3 days in Bukit Lawang for orangutans and elephants, the kids loved it. We stayed in the bungalows Sumatra Paradise are building, very nice. After jungle, we went for 3 days to Banda Aceh and Pulau Weh, perfect to relax. We were worried the trip be difficult with young children but everything was organised very well and adjusted for a family. We can only recommend them!
Written November 15, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Seann11
Sydney, Australia6 contributions
1.0 of 5 bubbles
Nov 2015 • Couples
I was shocked to see the porter provided by this company enticing an orangutan from the tree tops with a banana and then giving it to her. We were told that they charge more than all the other guides because they provide better sleeping mats and more quality food. The sleeping mats were not only the same mats as every other group in the camp but they were actually broken flat air matresses. The "sleeping bags" were a stinky, dirty blanket each. We basically slept on the ground and paid 35euros extra to do it. The food? It gave my wife and friend diarea and I was hungry on day two because the lunch was basicaly a bag of ramen and a banana. I loved everthing about the jungle that had nothing to do with this company and their bad wilderness ethics. When you go to see this wonderful place and the life it holds wait until you get there and shop around for a good guide. Dont reserve one online. They trap you with the deposit and you dont get either your moneys worth or a quality experience.
Written November 10, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sean, first of all we are open to contructive feedback and fair criticism however it is worth mentioning that it is the first time we communicante as you did not actually book your trek online via our website as your review seems to suggest. You should acknowledge that you actually booked directly at your guest house in BL with another guide not linked to Sumatra Paradise and paid a deposit to him, not to us. This guide then had you join 2 of our tourists who had booked with us in advance. So I'm not too sure why you mention us trapping you by paying a deposit when you never paid a deposit / made a booking in advance online with us. Also, I simply have no idea why you claim that we charged you 35 euros more than the normal price for the trek?! You paid 99 euros / person for a 3 days / 2 nights jungle trek with rafting, which is the price per our website. The price fixed by the guide association for a 3 days trek with rafting is 95 euros. So our price is only 4 euros more than the standard price. We have not cheated you in any way on the price and clearly have not charged anything extra for extra luxury. If you had other guides offering you the 3 days trek with rafting for 64 euros, then clearly they are not respecting the fixed pricing and are the ones following unethical practices, not us. The comfort in the camps are basic but you were provided with thin inflattablr matresses, which not all groups have. Sorry if you expected more comfortable sleeping arrangements, we never promised anything more than what we offered. I will adress your other comments regarding food / guides behaviour when replying your wireless's review as both of you have repeated the same things - 1 review may have been enough? Laetitia
Written November 11, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Techulina
Madrid, Spain10 contributions
1.0 of 5 bubbles
Nov 2015 • Couples
First of all, our porter ( named Ampre or something similar) fed wild orangutans with a banana thinking that no one was seeing him. That is the rule number one against the protection of this animals. He also called the attention of the animals by shaking branches of trees.

Second, our guide, Chipur, told us to go to the toilet and "just cover it with toilet paper and leafs ". Besides of being this anti ecologic, the camp smelled like poop and there were human faeces very close to the water stream.

Third, of a group of four, two got sick with a bad diarrhoea. The cook, named "caterpillar", did not properly dry the dishes that he had previously washed in the river and put the food on the plate with river water on it.
I want to mention that you do not meet your guide before the hike starts, even if requested.
We met Haidir at our accomodation. We had looked for information before so knew the official rates for the three days tour according to the guides assotiation. They charge 30 euros more than the normal, so we asked why and Haidir explained that is because they have better , inflatable mattresses in the campsite and that we would get quality food. He said he would provide us with sleeping bags.When we got to the camp,food was what everyone else were eating, and not only the air mattreses were all flat and broken, but the "sleeping bags" were super stinky blankets that they have not washed.
Also, we wanted to check if they had paid the park fees for our group and when we went to the ranger station with our receip to ask, they confirmed that they had not.
The jungle was great though, but if you care for the orangutans I would advice to go with anyone else.
Written November 10, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Teresa, following the other review from your husband Sean here are our additional comments to your negative feedback: - PRICE: as mentionned to Sean, it is simply NOT TRUE that we charged you 30 euros extra than the normal price. The fixed price for a 3 days trek with rafting is 95 euros, you paid 99 euros. So that's 4 euros more, not 30. And the price you paid is simply the one quoted on our website, nothing more. Please check accurately regarding the updated prices applicable for the treks in Bukit Lawang before accusing us of charging excessive price. - NATIONAL PARK PERMITS: again your claim that we did not pay the National Park permits is NOT TRUE. I did provide you a copy of the registration we made for the 4 persons in your group at the rangers office on the morning of the trek but you still believe I was trying to fool you as it was not written 'paid' on it. For information, it is not possible for visitors to officially enter the park (which is why the registration form is for) without paying. We follow the National Park regulations without exceptions, please do not make such false accusations lightly. - FEEDING ANIMALS: Guides have clear guidelines not to feed the orangutans so I can only agree with you and be disappointed to hear that your guide broke that rule. But it is complicated to find a balanced line as some tourists would complain if they would not see animals. This is not an excuse but sadly a lot of tourists have such unfair expectations on us. Ideally we do not want to interfere with any animals but too often it is expected from the guides to do so. While you have a conversation approach too many tourists take the jungle as a zoo and I'm afraid some guides now have the mindset that this is what is expected from them to be considered good guides. Of course, we will strongly remind all of our guides that not feeding the animals is the number one rule. - FOOD: We are of course very sorry to know you got sick. This is actually the first time it happened during any of our treks and we will make sure that extra precautions are taken when porters cook in the camps so that it is not a recurring issue. Please note that the camps in the jungle have no cooking facilities, on a 3 days trek the cooks have no choice but to wash in the river. - BEDS: We never charged extra / promised any kind of luxury camping as we know the camps are basic however we provided the best we could. As explained, it has been raining a lot lately and it is complicated to have the blankets, which are hand washed, dry so we apologise if they were not smelling the best due to humidity. - TOILETS: the National Park is not ours and camps are available to share to all trekking companies. While we share your concerns regarding human excrements unfortunately this is an issue for all as there are no toilets facilities and an increasing number of tourists visiting the jungle. We do pay 150,000 rupiahs permits for each tourists we bring in the national park and therefore believe that this money should be used by the rangers office to clean and ensure better sanitization. We cannot as a small operator amongst many others take responsibilities for this. The fact that your guide just told you to defecate next to the camp, where you could, is sadly how everyone else is doing. While you think that it should be standard to ask tourists to dig a small hole and do inside, most people just want / expect a quick option when having to go away from the camp by themselves. While you seem to have a green approach, which is great, unfortunately this is not the case for most tourists. We do hope that all involved in the treeking organisation can work together in the future to come up with some sustainable solutions on this issue. You are entitled to your opinions about your experience with us. We are not perfect and are happy to improve when necessary and there were a couple of things which could have been done better during your trek. However, please do not accuse us of lying when you lied in your own reviews here on TripAdvisor. You are talking about ethics, please have some yourself as customers and assess the damage you can make before making false accusations publicly. We have no problems with negative feedback when we deserve it but we do not think we should accept to be blamed for things on which we did no wrong. Unfortunately, it seems that nothing was good enough for you. Thank you for visiting Bukit Lawang anyway. Laetitia
Written November 13, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

leannenewman
Andover, UK8 contributions
4.0 of 5 bubbles
May 2017 • Solo
Combined Bukit Lawang with Berastagi on a 4 night tour. All went really well. Orangutan viewing excellent well worth the hike. Wish I'd done the camping option and stayed longer. Big shout out to Erdhi and the driver ( sorry name forgotten) they were great. Really helpful and fun to spend time with.
Written June 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dražen V
Vienna, Austria4 contributions
5.0 of 5 bubbles
Aug 2018 • Friends
A friend of mine and myself asked for a specific tour and they immediately responded and offered a perfect package. We spent 3 days and 2 nights in the jungle with 3 other people and our most helpful guides Zeri and Yazid. We have seen a lot of different animals, especially Orang Utans.
The afternoons at our campsite have been awesome and funny with our wonderful guides. I can only recommend it.
Written August 16, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Oliwia P
1 contribution
5.0 of 5 bubbles
Apr 2018 • Friends
We did two day,one night jungle treking with sumatra paradise company ,we saw lot of orangutan at different point through the park , the guide was amazing and really responsible with allegro we need, i couldn't recommend this company more.
they provided all meals and transport,and were so organised. thank you so much Sumatra paradise team.
Written April 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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