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Los Gigantes Diving Centre

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Los Gigantes, Spain
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Hours Today: 9:00 AM - 5:00 PM
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Los Gigantes Diving Centre
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Constance B wrote a review Apr 2021
Paris, France2 contributions2 helpful votes
We had an amazing experience, diving with Sheila & the team. We dove twice - each time was different from one another, tailored to our level (beginners) and we felt absolutely safe all along. When the conditions were poor, we were offered to reschedule to our convenience. Great service, high professionalism and flexibility: we highly recommend and would gladly come again! Amélie & Constance
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Date of experience: April 2021
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Stone1234567 wrote a review Mar 2021
Portland, Oregon13 contributions6 helpful votes
My husband and I dove over a week visiting Tenerife and really enjoyed the dives. It was usually just the two of us so Sheila took us out to dive sites taylored to what we wanted to see. The service was excellent, everyone was friendly and we appreciated that they followed the rules for covid. We would definitely dive with Los Gigantes Dive Centre again and highly recommend them to anyone.
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Date of experience: March 2021
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I_am_traveling_light wrote a review Oct 2020
Philadelphia, Pennsylvania4 contributions1 helpful vote
The last and only time I had dived before had been 3 years ago, when I did my Open Water PADI (6 dives) and an additional 2-tank dive. I called the center and, specifying my diving background, asked whether it would be right to do an Advanced PADI or better to go for a couple of individual dives, and was advised that the Advanced course, which includes 5 full dives, would be the best option. When I arrived, I gave the center the details in writing as well. The recommendation remained the same, so I signed up for the PADI Advanced class, which comes with 5 dives. On the way to the dive site, I asked many questions to recall basic skills -- I had forgotten many of the basic skills of diving and needed a reminder. I would have expected to stay on the surface for at least 10 minutes and get a chance to safely and comfortably refresh my memory (regulator breathing, mask clearing). However, regardless of indicating my insecurities on the boat, once in the water I was made to go down immediately. I ended up surfacing abruptly and immediately after going down because of problems with regulator breathing and cleaning. This way I lost my first dive. On my second dive, I was so cold that I started shivering uncontrollably after 3 minutes and had to surface again. It turned out that my wetsuit was not tight and possibly not thick enough. This way I also lost my second dive. I wish the fit of the suit had been checked properly by the instructor before leaving for the dives. As a novice diver, I have to rely on the expertise and opinion of my instructors. After these two failed dives, I felt very insecure. I was offered to do a reactivation class instead of the Advanced PADI -- the instructor told me that "I did not remember anything" and should not do the Advanced class. Later she also relativized what seemed so clear to her when I inquired about the class, telling me that "for some people, the Advanced Class would be too much when only having dived once". I wish that it had been made more explicit before I signed up that the instruction would not be adjusted to my pace and would not give me a chance to retrieve from the back of my memory all basic skills at the very beginning of the Advanced class. In any case, I ended up paying close to 300 for only three dives and no upgraded certification (I received an Open Water reactivation certificate), which of course is way more than I would have paid for three separate dives. This was due to the fact that once paid, there are no refunds. My experience was not as good as it could have been also because of the way the instructor and captain interacted with me as a new customer: During my 40 min wait on the boat with the captain, there was no attempt to make conversation on his end. The diving instructor was also mostly engaging with either crew members or long-term customers rather than new or short-term customers. This perceived exclusivity cut down on the quality of my experience. The dive site is okay, but even my third dive did not yield anything new -- all of them were in pretty much the same zone. Also, don't expect any extras -- due to the current COVID situation, the school's bathrooms were inactive, with only a paid option being available. However, though the price of diving would justify the costs for the bathroom being covered by the center, this was not the case, which I found surprising. In general, my experience would have been different if I had come as a more practiced diver and gone for one or two individual dives, and certainly if the staff were more welcoming.
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Date of experience: September 2020
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Response from dollydiver2013, Owner at Los Gigantes Diving Centre
Responded Oct 12, 2020
When we discussed the Advance course, as she did not have much experience, I arranged for her first dive to be the boat dive as a refresher and the 2nd the peak performance buoyancy. Over these 2 dives we would also incorporate the basic skills to refresh her memory. For 99% of people this works fine. When she arrived at the dive centre I spent a good amount of time on equipment assembly and also time on reminding her how to clear her mask, regulator, etc. As I also had a trainee divemaster with me, who needed to attend the course as part of his training, the brief was thorough, clear and to the PADI standards. It was clear at this point that things were not right with her, she wasn't really listening to the brief, so we would have to go very slowly with her. A shallow dive of no more than 10 metres was planned. On entering the water we did spend time on the surface with her because the 2 other people descended and were to wait for us. When she eventually descended she got to no more than 2 metres when she took her regulator out and bolted for the surface. At this point the only choice I had was to put her back on board the boat. I questioned her about her open water course as some of the questions she was asking led me to believe that she had never actually been on the Open Water course, maybe even buying her certification!!! Knowing at this point that she would never complete the advance course I suggested that she complete the reactivate, but I would be doing the skills for the full open water course with her. It would be done in 1 less dive and I would refund her €50 which she agreed to, and she received the refund. Now she is saying 3 dives would have been cheaper!!! Yes that's true, but she was not capable of joining other general dives. She needed 1 to1 with an instructor and lots of training. I actually spent more time with her than I would generally do on a full Open Water Course. She also claims that the dives were of very similar location. That is true because her skill level and confidence stopped us from taking her to the more advanced sites. It would have been similar to putting a learner driver on a motorway in rush hour.......dangerous for her and others. By the end of the dives, although she had eventually completed all the skills her level of confidence was not good and no way could she be put in a group with other divers, I did explain to her that when she went diving again to request 1 to1 with a divemaster until she gained more confidence. I was being polite, what I should have said was that she would be a danger to herself and others if she went with a group on a general dive. It's also true that we can not use our own changing room because of Covid. The marina has public toilets and changing rooms which are disinfected several times a day and a cleaner employed to do this......at a cost, it's only 50 cents, this is for general public safety and protection.
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Mateja R wrote a review Jul 2020
Baden-Württemberg, Germany1 contribution
I had scuba diving with them today. Honestly, I expected more,I didn't want to look at the rocks the whole time and spinning in a circle for the last 10 minutes. It seemed like they didn't even know where to go anymore. That was my only complaint, everything else went well. Kind regards
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Date of experience: July 2020
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Suuan wrote a review Jan 2020
London, United Kingdom12 contributions1 helpful vote
If you are looking for a brilliant company to dive with, this is it. Whether you are experienced or a beginner, you will get excellent training, support and diving experiences with Sheila and her team. Thet are professional,experienced, very well organised and great company too. We arrived after a less successful experience and had our confidence and enjoyment in diving fully restored. Thank you Sheila. We hope to dive with you again.
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Date of experience: August 2019
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