Banyan Tree Spa Macau

Banyan Tree Spa Macau: Hours, Address, Banyan Tree Spa Macau Reviews: 5/5

Banyan Tree Spa Macau
5
10:00 AM - 11:00 PM
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
10:00 AM - 11:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 11:00 PM
Saturday
10:00 AM - 11:00 PM
Sunday
10:00 AM - 11:00 PM
About
Banyan Tree Macau features the award-winning Banyan Tree Spa in the vibrant Cotai Strip, and brings the exclusive Sanctuary for the Senses to the cosmopolitan city for the first time. The urban oasis offers luxurious pampering in the ultimate entertainment destination with a delightful range of time-honoured spa healing therapies and Asian-inspired treatments.
Suggested duration
2-3 hours
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5.0
84 reviews
Excellent
75
Very good
7
Average
0
Poor
1
Terrible
1

Chare L
Macau, China1 contribution
Apr 2020 • Solo
The overall spa is decorated with lots of living plants and I was assigned in a room with green wall. The environment was so relaxed while my therapist is from Thai which recalls my memory of the holiday in Thailand. Therapist's skill was excellent, my sore neck & shoulder was magically released and I felt energy recharged with my lighter shoulder!!!!
Written April 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Randy wzers
China1 contribution
Oct 2020 • Friends
The Banyan tree Macau Spa was undoubtedly one of the most amazing spa experiences I have ever had . The tranquility of the surroundings from the moment we arrived set the tone for the most relaxed afternoon . I had the time to explore and enjoy the facilities of spa
The staff were extremely professional and made us feel very welcome . The massage therapist sibyl was exceptional tailored the massage to my preference .thank you banyantree Macau Spa thank you Sibyl. I will share to my all friends.
Written October 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

LilyM
Switzerland87 contributions
Aug 2020 • Friends
This is my third visit to Banyan Tree Spa. To be honest, I’m always very much satisfied after stepping out of the door. Stop wondering why I finally decide to leave a comment this time. It’s all because of Champoo!

Champoo was assigned to be my therapist this time. Before starting the treatment, I can feel that she’s very careful with guest’s privacy. Though she’s very quiet, she’s super attentive and observant. After noticing my tight muscles around shoulder, she took extra care of it while applying muscle reliever balm.

Completing the whole treatment, she was even very caring to give me extra tips if I find tight muscles at home. Things like mild stretching and recommendations of reliever balm. Thanks to Champoo and her great service! She deserves my praise and I hope to come back soon!

Written August 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tiago Miranda
Macau, China39 contributions
Sep 2020 • Solo
Had the greatest experience at banyan tree spa. The place is truly stunning and the therapist is really attentive, nice and professional.
At the reception of the spa, Henna was also great to us. We had already checked out of the hotel and the restaurant was closed, but she arranged room service to serve us dinner at the hotel lobby - they took care of all my requests.
I am certainly coming back, this is an experience to always remember.
Written September 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Patrick Yau
Hong Kong, China195 contributions
Jun 2016 • Couples
I went to Galaxy with my wife for relaxation. My wife said she wished to try a spa. Finally I sent her to Banyan Tree Spa. We arrived the lobby with grand decoration and comfortable environment. The staff explained to my wife patiently. She chose Lomi Lomi massage & a facial treatment. She spent approx 2 and a half hours. And she said it's really great! We can't wait to go again, this time I will bring my whole family, my parents & daughter to enjoy a 3d2n trip in July and try the spa again!

PS: I would like to ask could a couple enjoy the spa together in a room or needed to be separated?
Written June 28, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

lareinalcy
Hong Kong, China1 contribution
Apr 2017 • Friends
I had the spa treatment on 7th April 2017 at 11:30 am.

First of all, before I called and booked the treatments, the spa employee confirmed me that the treatments are weekday price. However, when I checked in, the receptionist Eva told me Friday is not weekday price. As a five start hotel, I think that no matter what you promised to the guests, you must fulfilled it. It is a serious problem about the hotel and spa reputation.

Besides, before the treatment started, I already informed that I don’t want to hear too much noise from the water sink. But during the treatments, the therapist kept opening the water sink and I found out the therapist was changing the water and towel at least 4 times. As a 5 star hotel spa, I think that it is not hygiene at all.

I have visited so many hotel spa, all of them would only use the “one time used” towel due to the hygiene issue. One of my friend already came once before and she felt disappointed afterwards. However, she still wanted to give one more chance as she believed that banyan tree is one of the best hotel spa in the world. And this time on 7th April, this is exactly my friend’s birthday, and both of us were not relaxing at all.

Moreover, the eye pillow for the treatment had oily smell. We strongly think that it was not clean which is unacceptable as a 5 star hotel spa. Also, the therapist seems not familiar with the facial treatment as the soft mask is watery and the therapist dropped it everywhere. If the therapist is not well-trained, it shouldn’t do the treatment to affect hotel reputation.

After finished the treatments, we complained to the receptionist Eva. She was nice and apologized to us and trying to find a way to solve this issue. She went to back office and talked to the spa manger. However, the spa manger didn’t show up at all and just passed a $200 coupon to Eva and discounted the bill. I was not asking for discount. I just wanted the spa manger could face this serious problem. However, the behavior that the spa manager did, made me felt like insulting. I spent money for the spa to relax, I completely didn’t expect that I would receive the service like this in a 5 star hotel.

I really hope that the company could solve this problem properly and provide a good service to guests.
Written April 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear lareinalcy, Truly sorry that we disappointed you last Friday, thank you so much to spend time and share with me the details where we can improve, those are very valuable to us. Allow me to share my actions of improvement and explanation on your points raised: 1) Pricing: it’s our responsibility to provide clear information on the key information like pricing, I will take step from here and emphasize to my team members on this. 2) Towel uses in Facial which cause of hygiene concern: All our facial treatment are using disposable cotton facial sheet (6pcs for each facial treatment). But to ensure the clean water are used all the time, two time of water change is required, as well as the therapist hands need to wash and keep clean during the process. Understand the noise of water tab really bothers you, we will keep a note for your next visit that use 10pcs of facial sheet then therapist will only need to go to the tab once during the facial treatment. 3) Therapist is not skillful for facial treatment: Thanks for sharing the details below, we will schedule a time to re-test the therapist’s facial skill and arrange necessary training for her. 4) Eye pillow gets oily smell: We had immediately checked all eye pillows to ensure the fresh smell. 5) Manager is not showed up: It’s always our great honor to meet our guest and assist them, especially our repeat valuable guest like you. Truly sorry about this misunderstanding, the manager and myself was actually away for meeting and received calls from Eva. I actually asked Eva to make a remark in the system allow myself to meet you in your next visit. Again, your comments are really highly appreciated and thanks for your trust to bring all these to my attention. Looking forward to see you again in Banyan Tree Spa and ensure you receive the best experience of Banyan Tree.
Written April 11, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Karlsson family
Curitiba, PR92 contributions
Jul 2019 • Business
This hotel has simply the highest standard and enormous amount of luxury. Its a real treat. My room was large with wlking closet, sophisticated WC, heated pool, living room, etc. It was simply amazing. Its within the Galaxy complex which has everything you want from casino to shopping mall. The restuarants and food are incredible. The hotel deserves more than 5 stars.
Written July 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rodney W
4 contributions
Sep 2019 • Friends
I flew from Japan to Hong Kong for the weekend so my friend and I could visit this spa. We took the ferry on Saturday. Due to a tactical misjudgment, my didn't have his passport. He was deported back to Hong Kong. We had no choice... we needed to return the next day. The experience here at this spa is too valuable!

The massage service is of a highly professional level. The rooms are opulently appointed. Every measure of care is taken to ensure a comfortable experience.

In particular, Henna at the concierge desk took care of our every need. Always understanding and sincere, Henna anticipated our unexpressed wishes and delivered. We want to visit again as soon as possible.
Written September 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Yang_Xin_1028
Macau, China2 contributions
Aug 2018 • Solo
Always warm welcome with drinks. Every step well arranged. The technician is very good and relax. I do it every month and nice experience!
Cindy
Written August 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Beautiful day Ms. Ying, Thank you so much for your great comments and thanks for continuously choosing our Spa to pamper yourself. It is our pleasure to be of service to you. Look forward to your next visit and we shall provide you the professional service as usual.
Written August 26, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ivy C
Vancouver, Canada120 contributions
Feb 2018 • Couples
We stayed in a villa, and we have the opportunity to enjoy a in room spa. Very relaxing, you will definitely fall asleep... Prices are kind of steep... But services and after spa goodies are definitely top notched. How can you not having a spa while staying at Banyan tree?
Written March 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Ivy C, Thank you for writing us the feedback. It is great to learn from your Spa experience in Banyan Tree Villa. For the in Villa massage, we also would like to provide the complete Banyan Tree Spa experience to guests including the foot bath with scrub, choice of massage oil, Tibetan bell experience upon completion of the treatment, etc for letting the guest to fully enjoy not only the massage but also the overall experience. It is recommended to visit our Banyan Tree Spa during your visit with Macau which we have a bamboo garden build at the center of the Spa and some of rooms are equipped with the green wall with real plants installed which you may request the particular treatment room type during the reservation. Thanks for your feedback again and wish you a joyful day.
Written May 24, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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