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Etna Touring

Nicolosi, Italy
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About Etna Touring
Excursions and trekking on the Etna, the hightest active volcano in Europe, with volcanologic and alpine guides. Etna Touring organize: Etna Summit Craters (3.345 m a.s.l.), The Crossing of Etna from the south to the north side of the volcano, Excursion in the Bove Valley, Altomontana Track by mountain bike.
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Hours Today: 9:00 AM - 12:30 PM, 4:00 PM - 6:00 PM
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Etna Touring
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Maria R wrote a review Nov 16
1 contribution
We had an excelled tour of Mt. Etna with Giuseppe. He was very knowledgable and he taught us a lot about Mt Etna. We had a very enjoyable hike. I would highly recommend this tour.
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Date of experience: September 2021
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Kattya S wrote a review Sep 2021
1 contribution
We booked a tour, and agreed to meet at 10:15 to be aligned with the bus from Catania. When we arrived and asked for our guide first they pointed us to the wrong direction ( their guide! ) and when we were finally reach the guide they said they started earlier today. They had no explanation why we were not informed, nor saying sorry, just left us with an its not possible bye.
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Date of experience: September 2021
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Response from EtnaTouring, Proprietario at Etna Touring
Responded Sep 10, 2021
Dear Madame, we write you to clarify that is wrong your complaint! You booked the excursion with the guide Giuseppe of Lava Excursions and not with Etna Touring. Giuseppe didn’t warn you of the fact that he would not leave for the excursion that day. We regularly left with our booked customers, at the established time. We therefore ask you to remove your negative review, as it does not belong to us, and to do it correctly to the guide and the company that did not provide you with the right service booked. Lava Excursions and Etna Touring are simply near as a meeting point and departure point for excursions, but they are two distinct companies. Otherwise we will report the fact to the competent person.
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witte782017 wrote a review Oct 2020
Dordrecht, The Netherlands55 contributions70 helpful votes
We have read some good reviews and visited the office during opening hours according to their website. The door was closed and the office looked very shabby. We went to Rifugio Sapienza by ourselves. There you have a lot of option to book an excursion and visit the Etna. I even think it is much cheaper.
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Date of experience: October 2020
2 Helpful votes
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Response from EtnaTouring, Proprietario at Etna Touring
Responded Oct 8, 2020
Dear customer, we reply very briefly to your inappropriate review made on our company ,which has been operating for several years with professionalism and competence in the field of excursions on Etna, as demonstrated by the excellent reviews on this portal. Instead of sending us a simple e-mail in the evening at 11 p.m. to make an excursion the next day or show up without any reservation at our administrative office in Nicolosi center, you could have contacted us in advance or even the same morning by phone, and we would have told you that the departure of excursions is at 1900 meters, Etna South , at our meeting point “La Cantoniera”. Furthermore, we do not allow you to write negative comments on our offices in Nicolosi, from a simple external view, we point out that we are in the center of the town in a building of considerable historical importance. Another thing we want to point out is that if you paid less than our excursion it is due to the fact that you certainly did not reach the central crater of Etna (3345 m) but you will have trusted alternative at lower altitude! The excursion to the top of Etna has the same cost for all companies operating on the southern side of the volcano. The last advice we want to give you is to never judge people or companies with whom you have never had any relationship!
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Sabrina A wrote a review Sep 2020
Berlin, Germany8 contributions5 helpful votes
+1
The tour was really great! The staff was so friendly. We had contact before the tour started to manage our arrival at the starting point and the contact was always helpful and friendly. We arrived from Catania. And as we had no car we had to take a bus which arrived at 10 (start was at 9.15), but that wasn't a big problem as we were privately guided up with the cable car and bus and then rejoined with the rest of the group. Such a nice and welcoming service. Thank you so much! The hike itself was easy but the winds up on the crater and the rain later was harsh! So please bring warm clothes (and if there's a chance of rain also rainproof trousers or a spare pair), the weather up there is nothing like the weather down in the city! But we were also provided with warmer jackets from the guide. Which is also a really really nice service. It was all in all a great experience and I would recommend it to everyone that is in Sicily!
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Response from EtnaTouring, addetta booking at Etna Touring
Responded Sep 23, 2020
Dear customer, we are glad that you were satisfied with our service! Unfortunately the weather in this period is very variable. Thank's for choosing.
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leo11071985 wrote a review Aug 2020
London, United Kingdom14 contributions6 helpful votes
Excellent guides, beautiful scenery. Emiliano and Mario made it enjoyable. Guide eccellenti e paesaggio molto bello.
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Date of experience: August 2020
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Response from EtnaTouring, addetta booking at Etna Touring
Responded Aug 27, 2020
We are very happy that we were satisfied with our service!
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