The Pelican Playhouse

The Pelican Playhouse, Pondicherry: Tickets, Tours, Hours, Address, The Pelican Playhouse Reviews: 3/5

The Pelican Playhouse
3
Game & Entertainment Centers
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 8:00 PM
About
The Pelican Playhouse is an upscale Indoor Play Area, Fun Center, Play Gym & Birthday Party Area suited ideally for kids between 1-9 years of age. There is no more worry about where to take your kids to spend quality time or to have a fun-filled weekend in this city. Spread across 3500 sq.ft, this indoor space offers a brilliant opportunity to take some time off for yourself and your little one!
Suggested duration
1-2 hours
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Tours and Tickets


3.0
2 reviews
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
1

jollypomk
Victoria, Australia10 contributions
Rude staff
Apr 2016 • Family
I took my 7 year old niece and my 9 month daughter. Thought my daughter could also play there but I was told they start only from 2 years. My niece started to play so to keep my daughter entertained I picked a few flash cards from the play school section. My 9 month daughter was looking at a flash card holding in her hand. A female staff grabbed the card from my daughter's hand(9 month baby)rudely and said " sorry this is play school toys and we cannot allow you to use this". I am not disappointed that she wouldn't let my daughter play with the toys.I felt the staff was not polite or experienced to handle a situation like this. She could have conveyed the same message in a more civilised manner.Just wonder how these people can be trusted to take care of your children in the play school.My rating is solely based on the behaviour of the playhouse staff towards my 9 month baby. Nevertheless I stayed there for an hour because my niece enjoyed the stay and play time.
Written May 1, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are extremely sorry to hear about your experience at The Pelican Playhouse. We are very serious about how our staff deals with Kids and they are specifically instructed to deal with customers with compassion and empathy. We don't have any lower age limit for Kids and we are surprised that someone told you that your 9 months old daughter can't play. I wish to personally apologize for this incident and I can assure you that this is an isolated incident. We are passionate about what we do and only recruit people who love to be around Kids. We are internally doing an audit to find who dealt with this situation and to take strict disciplinary action against the person involved and to counsel them about this. If there is something which we could do to set this right please let us know and we will be more than happy to do that for you. Would you be kind enough to give us a call on 98409 23352 or let us know your contact details? This will help us understand the situation better and to rectify this for once and ever. Once again our sincere apologies for this and rest assured this will not happen in the future.
Written May 18, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

alwayskumar
Chennai (Madras), India13 contributions
Excellent Playhouse
Sep 2015 • Family
My kids really loving this Playhouse. Nice role playing toys and games. The highlight is the safety cushion flooring. We can just sleep while our kids there...totally safe
Written October 14, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for your review Mr. Kumar. We are glad to know that you liked The Pelican Playhouse and we look forward to having you again!
Written October 15, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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