Lah wrote a review Feb 2020

1 contribution2 helpful votes

I am in complete shock at the passive-aggressive treatment I recieved from this center. I was excited to come to mazunte for moudle 1 especially to get back into active yoga practice after a complicated foot fracture, which happened 4 months ago. As the schedual of the course seemed to offer 2 hatha yoga classes a day + lecture and is advertised as a mix of philosophy and physical practice, I thought this would be perfect. Still I was hasitant because I sent a messege to the center about my fracture and recieved no reply regarding my condition. On my arrival to mazunte I even went to talk to one of their teachers and the woman who works in reception to validate that the course would be a good idea for my foot, because I'm careful since the injury. Not only I was recieved in a very aggressive way from the reception, which made me question if this was in fact a yoga retreat center, I was not told by either of the personal that the hatha classes are in fact at least 80% philosophy, with very little movement, and what little movement there was, was mostly standing on the feet the whole time. Needless to say I asked to cancel the course the very next day, realizing this was in fact very bad for my foot and defeated the whole idea of healthy & guided yoga and movement. I felt deceived. By the website, by the teachers, by the receptionist. Especially since I tried to check this very carefully before signing up. As I signed up to the course 4 days in, I know I didn't take anyone else's spot and therefore thought it would be easy to receive my 50$ deposit back, considering my unique condition. But hridaya seems to have no one in charge when it comes to a complaint, except the annoyed receptionist who is no way in charge of the decisions made. When I emailed her the second time asking to pass me to a manager I recieved the delighted response "thank you for your continued emails and requests.." I had also asked a teacher to let me send an email to someone incharge. She just replied "I don't know who is incharge" which is obviously untrue. Eventually she took my mail and promised to pass an email of the responsible person, but he seems not to exist since I never heard back from her. I am beyond humiliated and ashamed for the treatment and lack of accountability I recieved at a place that preeches for humility, compassion, patience, personal responsibility and non-theft.…

Date of experience: January 2020

Helpful

Response from Hridaya_Yoga, Manager at Hridaya Yoga

Responded Feb 5, 2020

We are sorry to hear that this was your experience at our center. We welcome feedback and consider your reflections valuable in our continuous effort to refine our systems and how we present the yogic teachings. As this is not typical of the feedback we receive from students, we have thoroughly contemplated your sharing. We did this both to understand your perspective and to provide greater clarity on ours. Our deepest aspiration in communicating with you now is to foster harmony, openness, and heart-to-heart connection. Hridaya Yoga’s Module 1 Intensive is a 3.5-week long course. While it is true that the first week has more theoretical content, this sets an important foundation and helps us build to 2-2.25-hour practice sessions. We find that even students who were expecting a more physical practice end up profoundly transformed by the experience of using the body as a tool to understand the deeper dimensions of the being. Our vision and approach to Hatha Yoga, and the way in which the course is structured, is described in detail on our website. Our intention is to support everyone, regardless of their health status. Although we do not give medical advice, we are experienced at offering modifications and adjustments to meet students where they are. We do this both in Hatha Yoga classes and via one-on-one meetings. The day before the course starts we hold an orientation session at which we explain this, so that all students know that they can reach out if they need support. As you joined after the course began, perhaps this wasn’t clearly explained to you. We regret that. As a non-profit organization, we are never driven by money, but by the longing to touch as many hearts as possible with authentic spiritual teachings. This is why we keep course fees low and offer scholarships and discounts. Our school is largely run by volunteers, along with people who receive small stipends to cover living expenses. We understand that by allowing you to join Module 1 on the 4th day it may have seemed like we had ample room in the course. In fact, this is our busiest season and the course had a waiting list—we made the decision to welcome you into the program based on your strong aspiration to join. Our registration guidelines are in place to provide structure and harmony for everyone at our center. However, although we have clearly stated payment guidelines that include a non-refundable $50 deposit, we feel it is important to carefully consider individual circumstances as they arise. We are grateful for you sharing your experience as this gave us an opportunity for reflection. After reviewing your case, we feel it would be best to make an exception and refund your deposit. Because you did not make a payment for the course, refunding you the $50 USD will be a full refund. The refund has been issued and you have received a personal email confirming this. Thank you again for your feedback. We wish you a harmonious healing journey and hope you will join us in the future. You will always be welcome.

Hridaya Yoga, Mazunte: Hours, Address, Hridaya Yoga Reviews: 5/5

Hridaya Yoga

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