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Review Highlights
Good but.....

Had a spa day today was awesome but service or shall I just say it lack of service with the... read more

Reviewed 3 days ago
msgraham211
,
Birmingham, United Kingdom
via mobile
Good Value

I was bought this spa day as a gift and It is my first time visiting. Staff were friendly... read more

Reviewed 1 week ago
samt90x
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All reviews minute treatment full body massage indian head massage my mum great spa spa facilities are afternoon tea was nice sandwiches and cakes hydrotherapy pool heated loungers the ladies changing room couples retreat jam and cream steam room changing facilities changing area staff were lovely
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1 - 10 of 408 reviews
Reviewed 3 days ago via mobile

Had a spa day today was awesome but service or shall I just say it lack of service with the afternoon tea spoilt the day abit. The service needs to be looked at and up there game.

Date of experience: August 2019
Thank msgraham211
Reviewed 4 days ago via mobile

We have been to this spa once before and it was lovely day, nice clean spa. I have another voucher to use up, called to get in and just think the customer service is appalling. I asked if any days we could come and the...More

Date of experience: August 2019
Thank Lesley T
Reviewed 1 week ago

I was bought this spa day as a gift and It is my first time visiting. Staff were friendly especially the lady who works in the waterfall cafe. You do have to pay £7.50 though to borrow a towel and robe which is expensive. I...More

Date of experience: August 2019
Thank samt90x
Reviewed 1 week ago

The pictures of the new refurbishment make the spa out to be a peaceful and relaxing place to visit. After visiting today, it it clear that this is not the case. The spa area is overcrowded with too many guests and the atmosphere is not...More

Date of experience: August 2019
1  Thank Cameron1408
Reviewed 1 week ago

Me and Mom visited today and throughly enjoyed the experience. The spa is beautiful with some fantastic areas to use. The treatment we had included a hot stone massage and a facial. We felt fantastic afterwards and found the therapists to be very pleasant and...More

Date of experience: August 2019
Thank Kel12189
Reviewed 2 weeks ago via mobile

I was given this Spa time as a present and our allotted time was from 12 noon to 5pm. Could not fault any part of our time there, it was the first day after the refurbishment and it was good. Afternoon tea included was most...More

Date of experience: July 2019
Thank TammywBoston
Reviewed 2 weeks ago

Had ring enviromental health after seeing Women in blue gloves put rubbish in bin thats right near backdoor of kitchen at back of spa, Then with same gloves on go onto prepare Salad and sandwiches. They didnt even have a fly screen up at the...More

Date of experience: July 2019
Thank Truthteller12A
cliffordhealthclub, Manager at The Clifford health club & spa, responded to this reviewResponded 2 weeks ago

we believe this to be a fake review from a made up account... We have requested this be taken down.

Reviewed 3 weeks ago

I contacted the management to discuss the behaviour of one of their fitness staff who felt it ok to call members of the public fat in their own time. I discussed this with the management and felt this wasnt an issue as it didnt take...More

Date of experience: July 2019
1  Thank Chris S
cliffordhealthclub, Manager at The Clifford health club & spa, responded to this reviewResponded 2 weeks ago

Hi Thanks for taking the time to write your review, we have no knowledge of the report ... safety is paramount so please feel free to email mclffofd66@yahoo.co.uk

Reviewed 3 weeks ago

This is a great gym without any doubt, lots of classes and equipment, pool and a fab spa all for a very reasonable priced subscription. The negs are, like most gyms, they harrass you if you want to stop your subscription, although they do go...More

Date of experience: January 2019
Thank andymonetwo
cliffordhealthclub, Manager at The Clifford health club & spa, responded to this reviewResponded 2 weeks ago

Hi Thanks for taking the time to write your review and we’re really pleased to hear you think our club is great! We would be keen to hear further thoughts on your comments regularising staff and the membership terms, we take all feedback on board....More

Reviewed 3 weeks ago via mobile

Always clean and always undergoing improvement. Staff are dead friendly and has everything you need. Always someone to point you in the right direction.

Date of experience: July 2019
1  Thank 650jordang
cliffordhealthclub, Manager at The Clifford health club & spa, responded to this reviewResponded 2 weeks ago

Hi We’re pleased you love our facilities here at the Clifford health club and spa, we are constantly striving to give our members world class facilities!

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Questions & Answers
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Kelly B
July 30, 2019|
AnswerShow all 3 answers
Response from shaheen2015 | Reviewed this property |
Not sure. You would need to call them to find out. Be careful about going. In my opinion it really is awful with terrible service. Better places to spend money .
1
Vote
JamboNum5
June 18, 2019|
AnswerShow all 3 answers
Response from Bernibop | Reviewed this property |
Did same to us didnt even get spa day 250 lost and they ask you to ring/email but they dismiss you with no refund possible. They rude and RIP people off.
2
Votes
JamboNum5
June 18, 2019|
Answer
Response from Bernibop | Reviewed this property |
Had exactly same, they didnt even answer reviews on trip advisor till I put one on and then they fed back with lies I even had video evidence, obviously desperate for money to keep ripping people off
1
Vote