Kilver Court Gardens

Kilver Court Gardens, Shepton Mallet: Address, Kilver Court Gardens Reviews: 4/5

Kilver Court Gardens
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About
Created by Mulberry founder and English designer Roger Saul, Kilver Court Designer Village is a unique designer retail outlet destination featuring an eclectic, fresh and constantly updated edit of the best in fashion, interiors and lifestyle. Situated within regenerated textile mill buildings, the super stylish designer village comprises of stand-alone outlets, a designer Emporium and Arcade offering over 30 designer fashion, home and lifestyle brands, The Great House offering a treasure trove of decorative items, home accessories and gifts and The Sharpham Park Shop for interesting and artisanal food and drink products.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
337 reviews
Excellent
155
Very good
98
Average
42
Poor
29
Terrible
13

Steve_of_N21
London, UK1,954 contributions
Friends
We very surprised to see so many poor and negative reviews for these beautiful gardens, until on inspection they are nearly all relating to the designer village, the cafe or the small garden centre, or in one instance the car park and the fact that it had posh cars in it. So a lot of people seem to have missed the point that this listing says “Gardens” and there is a completely separate listing for the designer village and associated cafe.
With respect to the gardens, the acreage may be small and they are dominated by the central lake, but the planting is very interesting and there is something to see at most times of year. The walk around the lake is very relaxing and the formal beds under the very impressive Charlton viaduct were extremely colourful last week. But probably the best bit is the paths through the rock garden that gets you close to the intense planting in this area.
I will concur with others that the price to enter the gardens is a little steep for what is here and you would have thought that given what Lady Mulberry makes from flogging her handbags the price point could be adjusted more favourably. But all things are relative, and at the same price point as a pint in a London pub nowadays I got value out of my entrance ticket, especially as over 60’s quality for the £5 concession.
We found the cafe to be ok, although we did seem to avoid the “officious one” referred to by many others, and it will be better when they ditch the silly cardboard containers. But have to agree with a lot of the comments relating to the designer village. This is a complete waste of time, unless you do have a posh car parked in the car park of course.
Written July 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lisa Edwards
Bath, UK2 contributions
Family
Visited Kilver yet again on Sunday for about my 10th visit. As always they never disappoint. Soon as we arrived Staff were very welcoming especially the smartly dressed young man stood on the Interiors door who made us feel at ease.

Not seen any one mention the way the are dealing with the pandemic. It’s excellent only letting a certain amount of people in at a time and all staff wearing face coverings and regular cleaning of outside surfaces Made us all feel safe to shop.

Didn’t have enough time to fit the Gardens in this time but will definitely do it next time if the suns shinning. Hopefully the same team will be there as for me it adds to the whole experience.
Written August 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

toon7608
Shepton Mallet, UK76 contributions
Family
Gorgeous setting, the pond and viaduct making a perfect and unusual back drop to the gardens. All very well kept with lots of quiet little areas to explore. It’s not very big so we felt the entrance fee was a little steep but other than that would definitely recommend.
Written August 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tray T
1 contribution
Very poor signage to find one's way into the gardens. Small sign up asking you to pay for tickets in the cafe (good job we're honest because you could easily just walk through the gardens without paying!). Ramp up to the garden area padlocked shut, so my elderly Mum had to be helped up some very difficult stairs. Very small gardens and definitely not worth the entrance fee. Cafe offered nice coffee but wouldn't order the cakes as they were all out on a table and covered in flies! Nothing else on offer to eat so just had the coffee. Outside area could be nice but was bland and uninspiring. Big let down really.
Written August 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Snowden_Flood
Greater London, UK14 contributions
Went with husband yesterday & we bought a few things from Toast and Paul Smith.

Afterwards we went to the cafe for lunch and the service was pretty bad. Not awful but just kind of non existent, took a while to get served, lukewarm tea in a cold pot, no milk given so waiting around trying to get attention to get some. Scrappy but OK.

None of that was a particular issue though but when my spicy bean burger arrived, it was served on a wooden bread board with leaves and a purple vinegary pickle that was frozen! It literally had ice crystals on it!! It had oozed loads of vinegar into the burger bun making it sloppy. I took the burger off the board and put it in a saucer as my husband had a pot of tea (no staff to ask for a plate). It was pretty awful & vinegary, so I gave up & ate the salad leaves only. Throughout our meal the frozen pickle defrosted and the juice ran onto the table and through the holes onto the floor creating a puddle.

Waited for ages to try to pay, I waved at woman who seemed to be in charge and, apologising, I explained why, in a very non confrontational way I had a problem with my food. I asked her if I could have a credit. She abruptly left, saying absolutely nothing - with quite an angry look on her face. No apology, no “let me look into this”, nothing. She came back some time later and said “£15.75” pointing the credit card terminal at me. So I paid and left, I didn’t know until I looked at the receipt that my meal had been completely credited so I only paid for my husband’s food and our drinks. The staff member had been too cross to speak!

As I said, I didn’t pay for my uneaten food. But I do believe that feedback should be received without hostility and that staff member clearly has an issue, and if she is a manager, that’s a problem for the staff who work with or under her.

First world problems I know but people have enough going on in Covid times without having to deal with passive aggressive staff.
Written October 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Julia E
Oxford, UK154 contributions
This is a tricky place to find, tucked away behind a high-end shopping centre that has seen better days. On arrival we were greeted by empty units and very little information on how to find the gardens. However, I am so glad we persevered because it is a truly inspirational place. The viaduct acts as a visual centrepiece, surrounded by ponds, little waterfalls and streams and beautiful planting. It is a place to sit and relax and to forget about day to day cares. In a way I was glad it was hard to find because there were very few visitors, which added to the tranquility of the place, You really must visit if you are in the area.
Written June 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Stephen B
Twickenham, UK32 contributions
Couples
The car parking is tight.
We thought the price of a ticket was rather expensive for the time of year.
The gardens were pleasing to walk round but lacking in colour near the viaduct.
We had plenty of time to walk round not very busy.
The grass was nicely cut and clear of weeds.
The lake was relaxing to sit by and watch the ducks doing there thing.
The small water features were also pleasing to hear.
Written March 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Alan C
Sittingbourne, UK262 contributions
This is one of the best gardens in the south-west, although watch its limited opening hours. There are a series of themed gardens, st around la lake with streams and a rockery. There are a wide range of interesting plants and trees and the whole garden is immaculately kept. Cafe not up to much though.
Written October 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JudyD37
Farnborough, UK161 contributions
Gardens were lovely, better than some National Trust places we've visited, even in the rain. Garden shop highly recommended with competitive prices and a wide range of plants available. Staff were very knowledgeable and helpful.

Designer Village was sadly underwhelming. A limited range and not many clothes for men and teenagers. The home-ware building was better but we still left without buying anything.

Will come again to the garden and cafe.
Written July 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ian
4 contributions
Our visit to Kilver Court Gardens was a suprise organised by our son-in-law and our daughter along with our grandchildren. It was a delight! The viaduct is very imposing and impressive and the gardens and water features are a splendid sight. Afterwards you can explore the garden centre and shops if you so desire.
Written August 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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