Kilver Court Gardens
Kilver Court Gardens
4
About
Created by Mulberry founder and English designer Roger Saul, Kilver Court Designer Village is a unique designer retail outlet destination featuring an eclectic, fresh and constantly updated edit of the best in fashion, interiors and lifestyle. Situated within regenerated textile mill buildings, the super stylish designer village comprises of stand-alone outlets, a designer Emporium and Arcade offering over 30 designer fashion, home and lifestyle brands, The Great House offering a treasure trove of decorative items, home accessories and gifts and The Sharpham Park Shop for interesting and artisanal food and drink products.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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4.0
4.0 of 5 bubbles350 reviews
Excellent
164
Very good
101
Average
42
Poor
29
Terrible
14

Snowden_Flood
Greater London, UK11 contributions
2.0 of 5 bubbles
Oct 2020
Went with husband yesterday & we bought a few things from Toast and Paul Smith.

Afterwards we went to the cafe for lunch and the service was pretty bad. Not awful but just kind of non existent, took a while to get served, lukewarm tea in a cold pot, no milk given so waiting around trying to get attention to get some. Scrappy but OK.

None of that was a particular issue though but when my spicy bean burger arrived, it was served on a wooden bread board with leaves and a purple vinegary pickle that was frozen! It literally had ice crystals on it!! It had oozed loads of vinegar into the burger bun making it sloppy. I took the burger off the board and put it in a saucer as my husband had a pot of tea (no staff to ask for a plate). It was pretty awful & vinegary, so I gave up & ate the salad leaves only. Throughout our meal the frozen pickle defrosted and the juice ran onto the table and through the holes onto the floor creating a puddle.

Waited for ages to try to pay, I waved at woman who seemed to be in charge and, apologising, I explained why, in a very non confrontational way I had a problem with my food. I asked her if I could have a credit. She abruptly left, saying absolutely nothing - with quite an angry look on her face. No apology, no “let me look into this”, nothing. She came back some time later and said “£15.75” pointing the credit card terminal at me. So I paid and left, I didn’t know until I looked at the receipt that my meal had been completely credited so I only paid for my husband’s food and our drinks. The staff member had been too cross to speak!

As I said, I didn’t pay for my uneaten food. But I do believe that feedback should be received without hostility and that staff member clearly has an issue, and if she is a manager, that’s a problem for the staff who work with or under her.

First world problems I know but people have enough going on in Covid times without having to deal with passive aggressive staff.
Written October 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tray T
1 contribution
2.0 of 5 bubbles
Aug 2022
Very poor signage to find one's way into the gardens. Small sign up asking you to pay for tickets in the cafe (good job we're honest because you could easily just walk through the gardens without paying!). Ramp up to the garden area padlocked shut, so my elderly Mum had to be helped up some very difficult stairs. Very small gardens and definitely not worth the entrance fee. Cafe offered nice coffee but wouldn't order the cakes as they were all out on a table and covered in flies! Nothing else on offer to eat so just had the coffee. Outside area could be nice but was bland and uninspiring. Big let down really.
Written August 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alan C
Sittingbourne, UK283 contributions
5.0 of 5 bubbles
Sep 2020
This is one of the best gardens in the south-west, although watch its limited opening hours. There are a series of themed gardens, st around la lake with streams and a rockery. There are a wide range of interesting plants and trees and the whole garden is immaculately kept. Cafe not up to much though.
Written October 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stephen B
Twickenham, UK40 contributions
3.0 of 5 bubbles
Mar 2022 • Couples
The car parking is tight.
We thought the price of a ticket was rather expensive for the time of year.
The gardens were pleasing to walk round but lacking in colour near the viaduct.
We had plenty of time to walk round not very busy.
The grass was nicely cut and clear of weeds.
The lake was relaxing to sit by and watch the ducks doing there thing.
The small water features were also pleasing to hear.
Written March 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JudyD37
Farnborough, UK157 contributions
4.0 of 5 bubbles
Jul 2021
Gardens were lovely, better than some National Trust places we've visited, even in the rain. Garden shop highly recommended with competitive prices and a wide range of plants available. Staff were very knowledgeable and helpful.

Designer Village was sadly underwhelming. A limited range and not many clothes for men and teenagers. The home-ware building was better but we still left without buying anything.

Will come again to the garden and cafe.
Written July 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julia E
Oxford, UK158 contributions
5.0 of 5 bubbles
Jun 2022
This is a tricky place to find, tucked away behind a high-end shopping centre that has seen better days. On arrival we were greeted by empty units and very little information on how to find the gardens. However, I am so glad we persevered because it is a truly inspirational place. The viaduct acts as a visual centrepiece, surrounded by ponds, little waterfalls and streams and beautiful planting. It is a place to sit and relax and to forget about day to day cares. In a way I was glad it was hard to find because there were very few visitors, which added to the tranquility of the place, You really must visit if you are in the area.
Written June 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JET181976
Uttoxeter, United Kingdom52 contributions
5.0 of 5 bubbles
Aug 2023 • Family
What a gorgeous spot in the centre of Shepton Mallett. We took a good look around the beautifully kept gardens and enjoyed taking lots of photos with our teenage girls. Can’t say they loved it (what teenagers would) but we came away with some fab photos. Would highly recommend buying a bottle of the showerings triple vintage cider…..would have bought a case if we could fit it in the car but sadly not! Holiday packing!
Written August 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ian
5 contributions
5.0 of 5 bubbles
Aug 2020
Our visit to Kilver Court Gardens was a suprise organised by our son-in-law and our daughter along with our grandchildren. It was a delight! The viaduct is very imposing and impressive and the gardens and water features are a splendid sight. Afterwards you can explore the garden centre and shops if you so desire.
Written August 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julie L
Southampton, UK55 contributions
2.0 of 5 bubbles
Sep 2020 • Family
Stunning gardens beautiful location let down by an extremely rude lady supposedly welcoming you into the great house . Was asked to hand gel on entering and when my husband asked if he had to was told it’s an entry requirement so he decided he would wait outside , ( his decision as we were not asked to gel on entering the nursery ,gardens or the other shops at Kilver Court) The rude lady then turned to my young daughter and said doesn’t he want to keep us all safe. Not really something that should have been said
Written September 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Julie We were very disappointed to read your review and would welcome the opportunity to discuss this further. We pride ourselves on the quality of customer service but clearly we didn't meet your expectations on this occasion. Please can you contact me on nickie@kilvercourt.com, it would be really helpful to know when you visited us. I look forward to hearing from you BW Nickie
Written September 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Catherine Rine
Yeovil, UK3 contributions
3.0 of 5 bubbles
May 2021 • Family
I embarked to Kilver Court on Sunday for the first ever with my 2 teenage boys and husband. We were super excited and expected it to be a full day out and hopefully come home with bags of shopping, turns out it’s hard to spend a few hours here. The fashion department wasn’t what we were expecting “big brands” apparently....more like tiny rails packed full with the same garments, and as for the men’s section there was even less choice especially for 2 teenage boys.

We then stumbled across the home interiors building. Having spent longer in this department which was very cute and quirky. Another plus was were finally acknowledged by a staff member. The customer service was excellent in this area. Very efficient young chap who was extremely helpful to our questions and queries about what else there was for us to do as we had traveled a fair bit. Following his advice we headed over to the gardens and restaurant. Which were nice (bit pricey) but did make our day last a little longer.

In conclusion Kilver was a little disappointing shops wise and slightly misleading, if your looking for a proper shopping experience with big label names like they advertise you will struggle here. But if your after quirky one offs and love gardens/home-wear you may fair better. Hopefully they will improve in years to come, as it has so much potential to be absolutely great just feels like there holding back.
Written May 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Kilver Court Gardens - All You Need to Know BEFORE You Go (2024)

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