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Bannatyne Health Club & Spa - Charlton House

Review Highlights
beautiful retreat

Great rooms at good prices.amazing food and service with the benefits of a pool and spa. There is... read more

Reviewed May 7, 2019
John G
,
London, United Kingdom
Relaxing Getaway

A very relaxing one night stay with time spent in the spa plus a spa treatment the next morning. We... read more

Reviewed April 9, 2019
Lesley L
,
Bradford-on-Avon, England, United Kingdom
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  • Excellent50%
  • Very good24%
  • Average12%
  • Poor8%
  • Terrible6%
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Contact
| Charlton House Spa Hotel, Shepton Mallet BA4 4PR, England
Website
+44 1749 342008
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Reviews (273)
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LanguageEnglish
Traveler rating
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All reviews steam room hot tub neck and shoulder massage swedish massage full body massage my partner swimming pool beautiful surroundings relaxing break evening meal deluxe room mini break lounge area return again overnight stay wonderful massage staff were attentive
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1 - 10 of 273 reviews
Reviewed 3 days ago

Came for day with overnight stay four friends beautiful place stunning views of gardens rooms were lovely very spacious extremely clean . Saunas a must lovely spa pool and hot top plenty of treatments to have wonderful evening meal topped off with a very comfortable...More

Date of experience: September 2019
Thank wendy t
Reviewed July 21, 2019

My partner and I had an amazing time in this lovely hotel. We've been here twice in a period of 2-3 years and can definitely advise to have a massage here as it was amazing both times. As it is quite a remote location it...More

Date of experience: March 2019
Thank Vctorijako
Reviewed June 22, 2019 via mobile

Brilliant staff however other things let the hotel down. When booking in we were told that as we had booked through a booking engine site we had to pay for any spa use as an extra. Not a problem and to be expected except this...More

Date of experience: June 2019
Thank 31LJ
Reviewed May 7, 2019

Great rooms at good prices.amazing food and service with the benefits of a pool and spa. There is also pretty grounds when the weather is warm to sit outside

Date of experience: June 2018
Thank John G
Guillaume L, General Manager at Bannatyne Health Club & Spa - Charlton House, responded to this reviewResponded May 25, 2019

Thank you so much for your recent review and feedback. I am glad to hear that you enjoyed your stay with us. We look forward to welcoming you back very soon. Kind regards Guillaume

Reviewed May 6, 2019

Just returned from an overnight spa break at Charlton House. It was to celebrate my sisters birthday. We had an amazing time.. Staff very friendly and nothing too much trouble. Our room was the icing on the cake. We were in room 18 which had...More

Date of experience: May 2019
Thank S_traveller44
Guillaume L, General Manager at Bannatyne Health Club & Spa - Charlton House, responded to this reviewResponded May 25, 2019

Thank you so much for you lovely words and recent review. The team will be so pleased to have contributed to your lovely stay. We look forward to welcoming you back very soon. Kind regards Guillaume

Reviewed May 5, 2019

I visited Charlton House for afternoon tea, I contacted them on two separate occasions to advise them I am gluten and lactose intolerant, which they confirmed they could cater for. On arrival I informed them again, they claimed to have no knowledge, the manager to...More

Date of experience: May 2019
1  Thank Jessica020
Guillaume L, General Manager at Bannatyne Health Club & Spa - Charlton House, responded to this reviewResponded May 25, 2019

Thank you for your recent contact and for your recent review. Rest assured that we have investigated your comments and your booking. We are also in the process of reviewing all Gluten Free and Lactose free option for afternoon tea. I am sorry that you...More

Reviewed April 30, 2019 via mobile

I took my Daughter & her friend to the Charlton for her 16th Birthday, I treated them to a Teen Spa Scrub & then treated them both, Myself & my Friend, as it was our birthday’s too, to a Sparkling Afternoon Tea, priced @ £39...More

Thank Rockeydm
Guillaume L, General Manager at Bannatyne Health Club & Spa - Charlton House, responded to this reviewResponded May 25, 2019

Thank you for your recent review. I am glad to hear that you enjoyed your day with us and the afternoon tea and service meant your expectation. I was disappointed to hear of the issue with the service charge. This is stated on all menu...More

Reviewed April 15, 2019 via mobile

Situated on the outskirts of Shepton Mallet, Somerset (once of babycham fame). We were greeted by Zen in reception. Enthusiastic, helpful, courteous and effective. From Crystal serving in the bar, Gabby providing g the swedish massage, every member of staff made us feel pampered and...More

Date of experience: April 2019
1  Thank Z5922KZpaulc
Guillaume L, General Manager at Bannatyne Health Club & Spa - Charlton House, responded to this reviewResponded April 19, 2019

Thank you so much for your kind words. Crystal is so pleased to have contributed to you stay and Gaby is equally happy to have contributed to experience with a great massage. We look forward to welcoming you back very soon. Kind regards Guillaume

Reviewed April 9, 2019

A very relaxing one night stay with time spent in the spa plus a spa treatment the next morning. We arrived late on a Sunday afternoon and spent a very relaxing couple of hours in the garden and lounge with plenty of room to have...More

Date of experience: April 2019
Thank Lesley L
Guillaume L, General Manager at Bannatyne Health Club & Spa - Charlton House, responded to this reviewResponded April 19, 2019

Thank you so much for your kind review and recent feedback. The SPa can get a little busy at certain time of the day. We never overbook the spa willingly. I am glad that you enjoyed the Garden Lodge with great view on the grounds...More

Reviewed April 4, 2019

My husband and I received a Spa Break at Charlton House as a present. Never having been for Spa treatments before we were both slightly apprehensive but thought a stay in a nice old house with some good food would be good anyway. Wow, were...More

Date of experience: April 2019
Thank judelow2017
Guillaume L, General Manager at Bannatyne Health Club & Spa - Charlton House, responded to this reviewResponded April 19, 2019

Thank you so much for you very kind comments and recent review. I am so pleased that you had a lovely stay and that you loved the hotel. Paula is really pleased to have contributed to your spa break in such positive manner. Many thanks...More

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Questions & Answers
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Wanderer51455493135
November 22, 2018|
AnswerShow all 2 answers
Response from aol890 | Reviewed this property |
I am a local and only used this hotel for coffee or a meal and my experience of the food has been far from good. It is a nice hotel to sit and have coffee and the staff are nice.
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