Hausberg Ski- und Snowboardschule

Hausberg Ski- und Snowboardschule, Reit im Winkl: Address, Phone Number, Hausberg Ski- und Snowboardschule Reviews: 4.5/5

Hausberg Ski- und Snowboardschule

Hausberg Ski- und Snowboardschule
4.5
Lessons & Workshops • Ski & Snowboard Areas
About
Liebe Wintersportfreunde, Im Namen der Hausberg Ski-&Snowboardschule begrüße ich Sie ganz herzlich! Sie möchten Skifahren lernen, ihre Technik verbessern und unvergessliche Erlebnisse in einem sicheren Umfeld genießen. Wir haben das Know-How und die qualifizierten Mitarbeiter dafür. Ich wünsche Ihnen viel Spaß und Erfolg, Stefan Heigenhauser / Skischulleiter
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4.5
31 reviews
Excellent
25
Very good
3
Average
0
Poor
0
Terrible
3

NickSPX
Sudbury, UK14 contributions
Amazing service. Friendly folk. See you next year!!
Feb 2018
We took the clan to Reit I'm Winkl and tried out Hausberg for are numerous ski hire and lesson requirements.
Kinder Kurse for our four little ones who had never ski'd before was amazing. They all came back with smiles and had managed to learn more than we had ever dreamed, hitting blue slopes together!!!

Lovely friendly service. The adult private tuition was great too.

See you all next year for sure!!

Much love!

Pratt clan.
Written February 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Bondie104
Bristol, UK38 contributions
Sad to say not a good review
Feb 2017 • Couples
Unfortunately we have had quite a few clerical errors, which could have ruined our trip.

Problem 1)
After emailing the company and confirming our date of our lesson, we had a call a week early asking where we were. Rather confused, at home in our pjs, we forwarded the email we sent with the original date and lessons were booked for the day we wanted.

Problem 2)
The email told us to turn up at their town offices at 9 am ( which we did ). We arrived, paid for parking, then were told we were at the wrong location. But hired our equipment here.

Problem 3)
Arrived at car park at 9:45 ( 15 mins before lesson was due). Went to one office. Another wrong Hausberg office, laden with equipment.

Problem 4)
Went to next office. 10:07. We were told we just missed the instructor and he had gone up to the slopes to wait for us.

Problem 5).
Arrive on mountain, approx 10:20. Leave my husband standing by hausberg sign, whilst I walked from place to place asking for help. Eventually found a kind hausberg instructor (time 10:35) who called back to office. No one knew where our instructor was. We had no phone signal, so at 11 we went back down the mountain.

Resolution- the lady (Immie) in the office was kind and really tried her best to resolve the situation. After waiting another 1.5 hours they found another instructor who started our lesson at 13:00.
We were beginners, so if no one turned up, we would have been down €225 and couldn't use our equipment or ski pass- we couldn't ski.

When we went back to return the equipment. I kindly said I was disappointed to which the lady said our instructor waited until 11! LIES! and we had proof - the other instructor. Afternoon lessons are cheaper. We had no refund. No compensation. But more than anything we had apologies from the wrong people. The people that were sorry were not the people that should have been sorry.

Our instructor (Leonie) was lovely and a credit to the company.

Please sort out your organisation. It was quite distressing and tiring.
Glad to be home.
Written February 11, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Mr. Steve E., **** I want to inform all readers of this article, that Mr. Steve E. wrote me a very offensive and disrespectful email full of insults, after I answered to his comment. Such a behavior is not ok! *** first of all I would remind you that you were quite happy with the ski lessons at the end of the day. Therefore your feedback is a bit confusing and I want to clarify some of your accusations. It takes about 10 minutes from our main office to the office at the lift. So it had been possible to get the equipment at the main office and arrive at the meeting point at the other office in time. The teacher has been waiting at the office until 10. You see, it can not be our fault that you have not been there at 10. At the office, you got the EXACT information, where to meet the instructor! The teacher was waiting at the mentioned sign. The fact that you "walked from place to place" and then met Ivan ON THE SLOPE, is a proof for not being at the mentioned sign. And it was not a lie that the teacher waited until 11 - it was true :) It is nothing less than the truth."(...) we would have been down €225 and couldn't use our equipment or ski pass- we couldn't ski." I want you to remember that you were skiing and using your ski pass > You were able to enjoy a good skiing day! :) Isn`t this a good thing? We are passionate about teaching people every year and we are also glad to evoke in you a pleasure from skiing! :) Best regards
Written February 21, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Heather W
Corfu, Greece8 contributions
Private family lessons
Feb 2016 • Family
As a family who had never skied before Stefan guaranteed that we would be able to ski within 3 days and he didn't disappoint. So we booked a 3 day (12 hour) family course-which included equipment rental and off we went with our wonderful instructor Roland. He was a fantastic teacher, showing patience and encouragement and after a hard slog the first day, he soon had us feeling (reasonably) confident and able. We all really enjoyed our lessons and would recommend without hesitation.
Written February 27, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you very much for this positive feedback! It is great that you enjoyed your skiing days with us! Best regards from Reit im Winkl
Written February 17, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mike B
Johannesburg, South Africa15 contributions
Friendly, helpful - great ski instruction
Jan 2016 • Family
Booked the kids (novice skiers) into a private day course. It was expensive but worthwhile because they had a ball with Nik their instructor and they were pretty confident and competent after just 5 hours of training.
Written February 1, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you very much for your positive feedback! Best regards Stefan Heigenhauser
Written February 2, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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