Dear Guest, thank you so much for your kind words. We are happy to read that you had lot of fun with us! We're sorry you didn't appreciate our new ride, but we do hope to see you back soon!

Dear Guest, thank you for the feedback you have shared about your visit to the Park. We read with great satisfaction how the day spent with us fully satisfied your expectations. We hope to welcome you soon for a new adventure full of fun in the magical world of Prezzemolo!

Dear Guest, good afternoon from Gardaland Resort. Thank you for taking the time to tell us about your recent experience at the Park which seems to have been unsatisfactory. Regarding what you reported, we would like to remind you that ticket's fares are available online, together with the height limitations for the rides, in order to give our guests the possibility to get all the information they need before coming to the Park, and arrive prepared. We also remind you that, again to provide maximum help and support all our Guests in better managing their visit to Gardaland Park and/or to resolve any doubts, you can always contact our Call Center, available every day from 9.00 to 18.00; the cast members in charge of the Customer Care telephone service are more than happy to provide all the details necessary to organize the visit and plan the day. With regard to the attractions that children under 105cm in height can use, we inform you that they have the opportunity to access 21 of them, out of a total of 37 available inside the Park. Best regards,

Dear Guest, good afternoon from Gardaland Resort. We thank you for taking the time to tell us about your recent experience at the Park which, we read with regret, was not satisfactory. As for the long waits, we want to remember that the summer season, after the end of school, historically represents our peak season, thanks to the hot summer days and the concomitance with most of the holiday periods, many are the visitors who they choose us as a destination for a day of fun and leisure, thus impacting on waiting times compared to other times of the year. We also remind you that, always to provide maximum help and support all our Guests in the best management of the visit to Gardaland Park and / or to resolve any doubts, it is always possible to contact our Call Center, available every day from 9.00 to 21.00 (opening hours in high season); the cast members in charge of the telephone Customer Care service are more than happy to provide all the necessary details to organize the visit and plan the day. With regard to what you have reported, we are sorry if our collaborators may have seemed unprepared and not in line with the high standards we are used to. We assure you, in fact, that attention to the needs of the Guest is of primary importance for us, as well as the kindness and helpfulness of the staff are fundamental aspects for Gardaland, for which it undertakes to train its collaborators in order to contribute to the experience of its visitors. Finally, as regards the delay of our free shuttle bus, we are sure you will understand that the Park is located on the busiest road of Lake Garda: the Gardesana; naturally, not only our kind guests pass through this road, but also all those who have enjoyed a day at the lake and wish to return home, thus impacting the traffic outside our parking lot. We renew our regret for the feelings of disappointment experienced and we hope that in the future there will be a new opportunity to welcome you to the magical world of Prezzemolo! Best regards,

Dear Guest, good morning from Gardaland Resort. We thank you for taking the time to tell us about your recent experience at the Park which, we read with regret, was not fully satisfactory. As for the long waits, we want to remember that the summer season, after the end of school, historically represents our peak season, thanks to the hot summer days and the concomitance with most of the holiday periods, many are the visitors who they choose us as a destination for a day of fun and leisure, thus impacting on waiting times compared to other times of the year. We also remind you that, always to provide maximum help and support all our Guests in the best management of the visit to Gardaland Park and / or to resolve any doubts, it is always possible to contact our Call Center, available every day from 9.00 to 21.00 ( opening hours in high season); the cast members in charge of the telephone Customer Care service are more than happy to provide all the details necessary to organize the visit and plan the day. We renew our regret for the feelings of disappointment experienced and we hope that in the future there will be a new opportunity to welcome you to the Magical World of Prezzemolo! Best regards,

Dear Guest, good morning from Gardaland Resort. We thank you for taking the time to tell us about your recent experience at the Park which, we read with regret, was not fully satisfactory. We regret that you have encountered an influx of visitors such as to lead to long waiting times at the individual attractions. You will certainly understand that many people, like you, have decided to choose Gardaland as a destination for the weekend, during the exclusive Magic Halloween event, which is why you could find a higher turnout than normal. We also remind you that, always to provide maximum help and support all our Guests in the best management of the visit to Gardaland Park and / or to resolve any doubts, it is always possible to contact our Call Center, available every day from 9.00 to 18.00; the cast members in charge of the telephone Customer Care service are more than happy to provide all the necessary details to organize the visit and plan the day. With regard to the Gardaland Express offer, we remind you that this is a free-to-accept commercial proposal, neither imposed nor coercive. We renew our regret for the feelings of disappointment experienced and we hope that in the future there will be a new opportunity to welcome you to the Magical World of Prezzemolo! Best regards,

Dear Guest, thank you so much for your kind words. We are happy to read that you had lot of fun with us! We do hope to see you back soon!

Dear Guest, thank you for the feedback you have shared about your visit to the Park. We read with great satisfaction how the day spent with us fully satisfied your expectations. We hope to welcome you soon for a new adventure full of fun in the magical world of Prezzemolo!

Dear Guest, good afternoon from Gardaland Resort. We thank you for taking the time to tell us about your recent experience at the Park which, we read with regret, was not satisfactory. We assure you that every report is always taken into consideration, as our main and only goal is to make our Visitors spend days full of fun and carefree. As for the long waits, you will surely understand that many people, like you, have decided to choose Gardaland as a destination for their weekend, which is why you could find a much higher turnout than normal. We also want to underline that this year we don't have a limited capacity of the Park (and that's why the reservation is not necessary anymore, since April 1st), and therefore the date cannot be sold out. We also remind you that, always to provide maximum help and support all our Guests in the best management of the visit to Gardaland Park and / or to resolve any doubts, our information office is always available, located in the West village or, before the visit, it is possible to contact our Call Center, available every day from 9.00 to 18.00; the cast members in charge of the telephone Customer Care service are more than happy to provide all the necessary details to organize the visit and plan the day. We are very sorry, of course, for the disappointment you encountered during your visit to Gardaland, but we hope that there will soon be a new opportunity to welcome you and your family to the Park. Wishing you a good day, we send our best regards,

Dear Guest, good morning from Gardaland Resort. We thank you for taking the time to tell us about your recent experience at the Park which, we read with regret, was not fully satisfactory. As for the long waits, you will surely understand that many people, like you, have decided to choose Gardaland for the End of Summer Party, which is why you could find a much higher turnout than normal; in fact, this event has historically always represented one of the days with the highest turnout of the entire season. We also remind you that, always to provide maximum help and support all our Guests in the best management of the visit to Gardaland Park and / or to resolve any doubts, it is always possible to contact our Call Center, available every day from 9.00 to 18.00; the cast members in charge of the telephone Customer Care service are more than happy to provide all the necessary details to organize the visit and plan the day. We renew our regret for the feelings of disappointment experienced and we hope that in the future there will be a new opportunity to welcome you to the Magical World of Prezzemolo! Best regards,