Waer Waters
Waer Waters
3.5
10:00 AM - 11:00 PM
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
10:00 AM - 11:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 11:00 PM
Saturday
10:00 AM - 11:00 PM
Sunday
10:00 AM - 11:00 PM
About
You’ll feel as if you’ve arrived in a zen wellness paradise with 12,000m2 of pure pleasure as you participate in an extensive programme of experiences with sauna, scrub and mediation sessions in the spa. Enjoy wonderful, relaxing body treatments and end your day of pampering with delicious food in our restaurants.
Duration: More than 3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
570 reviews
Excellent
216
Very good
171
Average
70
Poor
50
Terrible
63
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Meggane01
Grâce-Hollogne, Belgium92 contributions
Oct 2024 • Solo
Really disappointed. I have been a customer for years and I wanted to have fun and come half my birthday with the right 35%. I have not received it. So I told the team and the date I would have liked to come (today) I was born on October 11. First I was told to wait that I could maybe receive the code the next day (on the 12th) so I ask on the 11th if it is possible to reserve a place for myself on the 14th and wait until I have my code. I've been confirmed and on the 12th still no code. I rewrite an email since it is no longer possible to call. I find it so unhuman this way of having to make emails to book to warn that we will be late to make everything have automatic messages end in short is another subject. So I warn that still no e-mail. I am told to wait until the email has gone to a department that handles it. I was never told that I had to return by email in the afternoon on the 12th and that they will do what is necessary. Only yesterday I ask if it will be possible to do what is necessary when I arrive. 1h before I go to the site I look at the information and I see my address my email address I do not understand what makes me not receive. I press confirm and then they use that by telling me since 2022 you are unsubscribed to the newsletters. I come several times a year since 2015... if not 2014... They never thought there could have been a computer bug... No they preferred to tell me that we knew nothing when they see when I came my reservations since they went back to 2022. I love this spa but since Covid the transformations inflation I don’t know if the team boss has changed I don’t know it’s not the same anymore. I’ve just come from cork so I’m banging 100km to get there and this morning I cancelled it didn’t please me at all this story of not fixing the situation. While it is enough when you had good faith to look at the email with the screenshot where you see my email address well registered or simply my ID card that will show my birthday. They can then check with their computers. But no, I was just treated to a “we don’t know how to do anything for you. It’s crazy it serves my heart it’s a thermal I love that I recommend to everyone but to feel like this as a loyal customer for so many years and not tell me that they were going to find a solution when it costs them 15€ is just lamentable in fact. I am sad to have cancelled but I wanted to treat myself and give myself a day on my own for my birthday and I would not have been able to enjoy in this state of mind.
Automatically translated
Written October 14, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kili
19 contributions
Feb 2020 • Friends
Before purchasing your ticket, you are asked your ID card - for “your security”. On ID cards are stored a lot of sensible data and I do not feel comfortable that a privat business company wants acces to these data. This is not a medical facility where it would make sense to show your ID, but this is a commercial company. And anyway, I do not see how acces to the data on my ID card can improve my security in the wellness. If I’d be in the unlucky situation to need medical assistance while in the spa, then hopefully medical personal will understand my needs without first checking on my ID. So, why the pressure? I refused to show my ID card and the receptionist asked my name and birth date instead (after checking with her boss). Well, it’s ok that a company wants to know with whom they are dealing but a name would be sufficient. They still have to learn that customers care about privacy.
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katyatje
Aalst, Belgium1 contribution
Dec 2021 • Couples
Hugely disappointed for my 50th birthday due to the lack of empathy and customer service.
On 21/12/21 I get a voucher from WW to use it as a present for my birthday that day.
At least this is what I thought was the intention, because you only celebrate half a century once!
When they arrive, they casually say that this does not apply DURING the school holidays.
My children and those of my partner who was with me have their last exams today and as a result the Christmas holidays will not start until 27/12/21!
Not possible, WW was completely full and the voucher could not be used, strange because I could still book and reserve?!
In previous years this was never a problem ON MY BIRTHDAY.
It is a pity that no more effort could be made here towards the customer and please do not give a voucher on someone's birthday if it is not possible to use it. I don't see the point in it and with a little empathy, smile and customer care this would have been a nice experience.
Unfortunately, the empathy and open-mindedness were lacking.
No problem paying this afternoon, but don't use the gift voucher next time and respect the holiday periods.
Sometimes a little kindness and out of the box thinking is worth a lot more! 1 customer more or less doesn't make a difference, but it certainly does for me!
On 21/12/21 I get a voucher from WW to use it as a present for my birthday that day.
At least this is what I thought was the intention, because you only celebrate half a century once!
When they arrive, they casually say that this does not apply DURING the school holidays.
My children and those of my partner who was with me have their last exams today and as a result the Christmas holidays will not start until 27/12/21!
Not possible, WW was completely full and the voucher could not be used, strange because I could still book and reserve?!
In previous years this was never a problem ON MY BIRTHDAY.
It is a pity that no more effort could be made here towards the customer and please do not give a voucher on someone's birthday if it is not possible to use it. I don't see the point in it and with a little empathy, smile and customer care this would have been a nice experience.
Unfortunately, the empathy and open-mindedness were lacking.
No problem paying this afternoon, but don't use the gift voucher next time and respect the holiday periods.
Sometimes a little kindness and out of the box thinking is worth a lot more! 1 customer more or less doesn't make a difference, but it certainly does for me!
Written December 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gaetan H
1 contribution
Oct 2022
We have been several times to waer waters and overall it is a good very expensive thermal facility.
Since the online reservation website is in place, it is impossible to contact them via the phone or to book during the WE. It's a pity but Boetfort and Grimbergen are by far more customer oriented.
Since the online reservation website is in place, it is impossible to contact them via the phone or to book during the WE. It's a pity but Boetfort and Grimbergen are by far more customer oriented.
Written October 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mattjcr
5 contributions
Dec 2021 • Couples
Probably the best spa I’ve ever been.
It’s nice to have two areas even tho I’m more interested in the naturist space as it is more quiet and « natural ». This space is more of an outdoor and you can feel the energy of this holistic spa.
The dressed area is also very nice with different experiences.
They offer special treatment and ceremonies with no additional price and this is really enjoyable.
The sound bath (Tibetan bowl…) and the versing ceremonies worth the trip ;)
To finish I’d say that I’ll go again and enjoy another stay, as you forget your phone and your life, you live in the moment and you can stay in your bathrobe for all the duration of your stay and this is a real game changer in terms of peace and relaxation.
The nudist area is really respectful and the people knows why they are here, to enjoy peace and respect each other.
It’s nice to have two areas even tho I’m more interested in the naturist space as it is more quiet and « natural ». This space is more of an outdoor and you can feel the energy of this holistic spa.
The dressed area is also very nice with different experiences.
They offer special treatment and ceremonies with no additional price and this is really enjoyable.
The sound bath (Tibetan bowl…) and the versing ceremonies worth the trip ;)
To finish I’d say that I’ll go again and enjoy another stay, as you forget your phone and your life, you live in the moment and you can stay in your bathrobe for all the duration of your stay and this is a real game changer in terms of peace and relaxation.
The nudist area is really respectful and the people knows why they are here, to enjoy peace and respect each other.
Written December 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest,
Thank you for taking the time to share your positive feedback.
We are glad to know your stay with us was such an enjoyable experience and that you appreciated our high standards and quality service.
We look forward to seeing you again in the future.
Best wishes,
Team Waer Waters
Written December 12, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alizée O
Uccle, Belgium6 contributions
Jan 2024 • Friends
1 star because you can't give less. We offered our best friend an AURA pack worth €180 (!) for this Wednesday, January 17. This was without taking into account the unprecedented snowfall which fell on a good part of Belgium that day. It was only on Tuesday at 4:45 p.m. that the ASWR recommended taking the road only if absolutely necessary. We therefore contacted Waer Waters to inform them of our inability to go there the next day (our region being placed on orange alert) and to request the exceptional postponement of the treatment (paid!) given the circumstances. This was without taking into account the categorical refusal of the establishment, because “these are not exceptional circumstances”!!! Since when did going to the spa become an absolute necessity? This decision is SHAMEFUL, scandalous and totally inappropriate given the context, especially given the chaos that the weather conditions ultimately caused on the roads that day. One thing is certain, although we have been there for many years, Waer Waters will never see us again and we will not fail to advertise them around us.
Written January 23, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bookjude
32 contributions
Aug 2023 • Friends
A fantastic day at a very well organised spa. We had a happy day moving between spa and pool, sauna and steam room. While the venue was very busy, there was always space in thd sauna, pool or on day beds when we wanted it. If you can, catch one of the theatre experiences , we enjoyed a lovely meditative session with gentle drums and bells, and a wild bit of theatre in a very hot sauna. Well worth the €40 entry. Lovely tapas for lunch and amazing buffet for dinner.
Written August 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
extrukoanours
Buenos Aires, Argentina37 contributions
Nov 2022 • Friends
The place is huge, but the direction signs are confusing. There’s no staff around to ask questions. Was looking for a shower forever in the changing rooms but eventually gave up as that place is just a maze. The food is quite expensive for what it is, the avocado toast tasted like it was made with store bought guacamole?
On the upside, there are many different baths. The saunas are nice, and the hammam too. I liked the flavored water.
On the upside, there are many different baths. The saunas are nice, and the hammam too. I liked the flavored water.
Written November 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric D
Paris, France20 contributions
Aug 2024 • Couples
Superb relaxation center, top staff. Clean and respected spaces. High quality massage, perfect restoration. Modern and pleasant room. Respect for everyone is the watchword, spaces of silence are highly appreciated, respected and monitored. A stay out of time, wearing of bathrobe,( provided), mandatory, no mobile phone allowed in common places. Calm and relaxation in the heated pools , Jacuzzis, sauna and steam room.
Automatically translated
Written August 17, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Van Caesbroeck O
1 contribution
Jul 2023 • Family
After spending a 2-day stay with my daughters where we booked a lot of treatments, my daughter was massaged by a beautician who wore gloves! Namely, my daughter has no skin problems and I still don't know why she wore gloves and this with the other customers too! Needless to say, the effect is not at all the same! After discussing it at reception I was asked to pay the entirety of my stay (€1700) but that my claims department would not hesitate to get back to me. To this day still no compensation despite numerous reminder emails! A shame and a total lack of respect for the customer!!!
Written August 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour,je voudrais savoir quelle profondeur ont les piscines; je ne sais pas nager.
Merci
Written May 7, 2024
Bonjour, quel est le prix de la location peignoir + serviette de bains ? Merci
Written November 25, 2021
Bonjour
Merci pour votre message et pour votre intérêt.
Oui, il y a un jacuzzi dans la zone habillée et dans la zone naturiste. Si vous avez encore des questions, n'hésitez pas.
Merci en avance et je vous souhaite déjà un bon week-end.
Bien à vous
Team Waer Waters
Written January 25, 2019
Safety reasons. What for?:-) Has your spa become so dangerous? Recently a new EU Data Protection law was installed. Under that law I can refuse to share my personal details for marketing/PR/'safety' goals but you cannot forbid me the entrance therefore for those reasons. In any other country it is certainly not the habit to demand a visitor's personal data in order to be able to enter a spa. If you cannot find my name in your database, that is not my fault as I registered duly some time ago.
Written October 31, 2018
Mijn bon is juist vervallen kan ik toch nog
Langsgaan ?
Written August 28, 2018
Beste
Bedankt voor uw bericht en interesse in Waer Waters resort. Mogelijks is de actie of het arrangement van uw bon verlopen. Wel blijft de waarde van uw bon steeds onbeperkt geldig. Indien u verder nog vragen heeft, aarzel zeker niet en stuur ons gerust een mail terug.
Alvast bedankt en nog een zeer fijne dag gewenst.
Met vriendelijke groeten
Team Waer Waters
Written September 24, 2018
Thank you for assuring us that WaerWater is IN NO WAY racist, that all clients respecting house regulations are treated with deference and care, and that staff are willing prove this when we visit
Written May 27, 2015
Thanks for this Pilouh, but I was hoping responsible operatives from WaerWaters would respond.
Written May 28, 2015
Can staff at WaerWaters reassure us please? We are looking for a spa near town able to provide professional customer service, Professional Customer Service! There are several of us, we need full spa facilities and will be paying for individual massage and cosmetic treatments. The aim is to use the spa weekly. We don't want to suffer unpleasant language barrier issues. We speak several languages including French and English..
Written May 27, 2015
Après visite du site même des Thermes, voici ce qu'il y a de noté dans leur réglement d'intérieur :
"" Afin de garantir la sécurité, la paix et l'ordre et pour éviter les comportements indésirables, Waer Waters utilise des caméras de surveillance. Le visiteur en est alerté lors de son enregistrement auprès de la réception de Waer Waters.""
Written April 8, 2015
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