Hockley Valley Resort

Hockley Valley Resort, Mono: Address, Phone Number, Hockley Valley Resort Reviews: 4/5

Hockley Valley Resort
4
Golf Courses • Ski & Snowboard Areas • Spas
Read more
Write a review

Top ways to experience nearby attractions

Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
80 reviews
Excellent
40
Very good
23
Average
5
Poor
4
Terrible
8

cinba2017
Hamilton, Canada5 contributions
Could use a refresh with furniture and general maintenance. Stayed for 2 nights, felt that room was not cleaned very well. No drinking glasses in room, but paper doilies obviously were not new ones. Since covid no housekeeping service provided until you check out so you’d think a better job would be done. Shower head clogged, bed quite uncomfortable, small tv. Expect better for king suite.
Breakfast food was great both mornings, but service a little lacking. Also ate on patio for dinner, again food was good but service not so much
Written August 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for taking the time to submit your review. Your comments will be discussed with the departments in the expectation of making our services better.
Written August 18, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Lorna Lee T
Orangeville, Canada36 contributions
Friends
We had a great night @hockley valley resort with our couple friends..They had this stand up comedy bar and seated dinner which is very reasonable price..Love the food that they served,from appetizer to dessert is just perfect amount of serving...Cash Bar is also open and two bartenders are very fast and attentive.The service is great..This is all we need for a Friday night ,good laugh,great food and great service..Keep up the good work Hockley Valley Resort...We surely come back😍
Written November 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We can't wait to have you back! Visit our Facebook or Twitter pages for information on upcoming comedy nights!
Written December 4, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

leb83
Amsterdam, The Netherlands221 contributions
Friends
WE spent this weekend (10-12July2015) with a group of friends in Hockley valley resort. Let me go over the good and the not so good things.
Rooms. The rooms are nice (we stayed on the 5th floor). It needs some work and if you look really good you will notice. The beds are great. The housekeeping is so so. The toilet as not cleaned and the bathroom itself was done as a quickie, missing some cleaning: like the mirror. There s a keurig coffee/tea machine in the room. You get on arrival in your room: 2 cups for regular coffee,1 decaf and one tea.If you stay longer than one night in this hotel you have to go to the front desk and BUY more cups for the machine. I find that very strange since the price for a weekend is certainly steep and the hotel can not afford $1.00 per day more cups fro the machine?. If that is so they should not be in business!!
Dining room: the first night (Friday) we ate in the dining room and where the only group.
Our waitress was good but too touchy feely. There is not pepper and salt on the tables at any meal service. I can imagine that that happens in5 star MIchelin restaurants (I come out of the top hotel and restaurant business). This chef must think, or may be the owners of the place that they are 5 star MIchelin but they are far from that.
there was no bread or butter on the table till we asked for it. The salad had a drip of salad dressing on it. we asked for more and are still on Sunday afternoon waiting for it. My main course was beef tenderloin with a red wine reduction sauce. The beef was good but not tenderloin. the sauce was home made ( you taste that) but I think the chef drank the wine since I did not taste that one. The vegetables are el dente, semi ferm. Our vegetables and potatoes were warm but raw. Disappointing. With a little effort this meal was really one of the easiest to make it a great dinner. The dessert was delicious.
Pool
Small but nice and clean. however I noticed people with glasses and plastic glasses inside the pool fence. Glass is a NO NO at any pool. Can you imagine when a glass breaks. The guest even took the glasses in the pool swimming
BBQ
Saturday night we had a BBQ. Anything what went wrong on Friday night was not repeated on Saturday night and this dinner was great.
The Breakfast buffet in the morning is nice but again no pepper and salt on the tables even when you have eggs on the buffet. What is this F&B/Chef/GM thinking he is. I found some pepper and salt hidden in a side stands and helped myself. The waitresses were to busy to bother them with this.
Overall a good weekend but some strange things in this hotel.
A last note:
The wine is made according to this hotel on the premises. It is a very young wine, specially the red: more like a Beaujolais nouveau than a Merlot. I know as owner you will be proud of your wine but that wine is way too young to serve and certainly at a price of $50 per bottle. An aged wine from California or Chile might be cheaper and has more body and taste then this fresh alcoholic grape juice. May be in a couple of years Hockley Valley wine will be better and worth the price
Written July 12, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Brittney Jones
2 contributions
This is the very first review I have ever written as I am a pretty easily pleased kind of person. The bathrooms in the main lobby reeked of raw sewage the entire weekend. Our room was filthy and they dont even provide soap for the bathroom sink. The front desk seemed annoyed with our group. Our fries took 2.5 hours to arrive, the bar manager spoke extremely rude to the waitress and made us all feel uncomfortable to be there. At night for dinner, if you want to actually eat, go somewhere else. The portions would never fill an adult and I had to send my meal back as it was not fully cooked. When it came back all of my sides were cold. A table of 5 men got up and left visibly upset while we were dining there. I totally understand why. The spa package is a joke. $1200 for one regualr room with 2 double beds.Thats not what was advertised yet they charged us that anyway. There was a car parked in the back of the parking lot and many cars came off the street and went to the car. Drug dealings right in the parking lot. Then to finish it all off, my friend who had a massage booked received a phonecall while we were at breakfast saying that they had to move her appointment to 4 o'clock. We had to be checked out at 11 and had a long drive home so she didnt even get to have a massage while we were there. What a waste of time and money. It presented like a budget motel with terrible customer service. I highly suggest that you spend your money elsewhere. I WOULD NEVER GO BACK!!!!!!!!!
Written May 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Shelley S
Caledon, Canada90 contributions
Couples
The description was lovely. A pizza garden in the Hockley resort. A wood oven pizza oven nestled within the vegetables Hockley grows for the Orangeville Food Bank. I called ahead, no reservations required I was told, but be sure to come well before closing at 5 pm. All fine. Are you licenced? Of course! Even better! We arrived. The “pizza garden” is indeed in the garden, but the tent and tables look like they were from on old buffet. No table service. Ok. As for the licence? Only beer. Really? Hockley is co owned by adamo and they don’t serve wine in pizza garden ??

Suggest we go to patio in hotel where they do serve some pizzas. We wait. That is okay, covid requires extra attention. We get to our table. It is not acceptable cleanliness wise in a pre covid world. Asked to be cleaned again. Still sketch. My husband cleans it again. (We should have left but I was beyond starving). Pizzas were fine. Wine was double (DOUBLE) what we paid for the same bottle at adamo 5 minutes away. Also, ambience was......totally lacking and service was...not great. Lots of better options, even in covid times.
Written July 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for taking the time to provide us with your feedback. We take these opportunities to learn where we are doing well and where we can look to improve. Our Pizza in the Garden has been a huge success from the onset. People have enjoyed the wood fired aspect as well as the joy of sitting in our garden. We will take your comments back to the team to improve on the areas you mention. Cleanliness is our mandate, and we are striving to be held to the highest standard. We want our staff and guests to have a safe and enjoyable experience. I apologize that your table wasn't to standard upon your arrival. We hope you are able to join us in the future to give us the opportunity to meet, and exceed your expectations.
Written July 20, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Ethan S
34 contributions
Family
The instructors at the resort are very rude and racist. They treat everyone different because of the way they look and their level of skiing.
Written May 23, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jonny48
Ontario, Canada131 contributions
Friends
At a friends wedding in August we had booked a room for the night .
The ceremony was gorgeous .
Later hearing that another bridal party was granted an extra 1/2 hour where my friends weddign to take place in the garden for photos-this was not part of the wedding contract my friend had signed. Not good Hockley.
Food at reception was great. Unfortunately according to the bar staff "we've run out of wine." BY no means am I big drinker but 1.5 glasses of wine which was poured- not leaving the bottle on the table is also NOT good.
Where at a wedding to you hear "we've ran out of wine" ? More so when Hockley works directly with Adamo estate winery-which is they wine that was being served. Luckily for some who were spending g the night had wine in their rooms. Not good Hockley.
The Room- having spent $350 for two queen beds - I'd expect the resorts hotel rooms bathroom to be clean. I found a total of 4 long black hairs in the bathroom: one in the tub and another three on the floor of the bathroom. I am bald and my partner has short hair. really? Was the room even cleaned? Besides clean sheets and few nicks and dents which need addressing in room 550 the room was satisfactory but by no means 5star clean.
According to others at the wedding their rooms were not clean to the standard that a "highly rated" resort shoukd have them at.

Iweve stayed at holiday inns while road tripping and have had better experiences with hotel rooms.

It's a gorgeous place but did tell needs work w rooms and apparently wedding services.

Also, I've since heard that guest were not granted deposits back on rooms booked Touché Hockley.

Pull up your socks.
Written August 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

SIJT
Toronto, Canada93 contributions
Family
Hockley Valley is nice but nothing out of the ordinary if you are expecting a four star resort and service level. Checking in was simple but not inviting. It seems the people at the front desk follow a process that doesn't include much interest in the guests. We waited in a short line and were greeted and told the exact same thing that the 3 previous customers were told as if the employees were on a customer service intake desk. We were not asked for any ID which is a concern considering most reservations are made on line and anyone can check into a room as someone else if they can hack into a number of resrevation websites or wi fi connections. Our room was not ready upon arrival and when we went to pick up the key we were not asked for any ID either which is a concern as anyone can enter the property and sit in the lobby listening to people check in and take their rooms. Check in is at 4pm and checkout is at 11am. If you want to extend your check out they may give you until 12pm if asked but charge 25$ an hour as a standard rate for extending past 11am. The standard procedure is to "pre register" the arriving guest and we are told to pick up our keys at 4pm. When asked the question why there are no rooms ready before 4pm if check out is at 11am and why check out is so early we were told "Unfortunately we don't give the full 24 hours" .

The hotel has been recently renovated and the lobby, lounge bar area is nice. The outside and pool area is small. There is no service at the pool but an outside eating area next to it. Sometimes the service is quick and sometimes slow. While sitting at the bar waiting for our room we waited 20 minutes for someone to appear. We ordered drinks and appetizers and the appetizers never came. We ordered them from one person and she immediately disappeared (we assume that her shift ended) and our food never came. The order must not have been inputted because the food did not appear on our bill.

The following are more points to consider when choosing this resort based on your preferences:

-Upon check-in we were not asked if we new our way around or informed of the various areas of the resort. We were not informed of any activities nor was there any information in the room. It was disappointing to see a yoga class taking place in the morning as we were walking the hallways after breakfast as we would've liked the opportunity to participate.

-There didn't seem to be a concierge and everything took place at the front desk which was frequently busy so you had to stand in line just to ask a question.

-The room has no minibar or even a fridge to store cold drinks. Where there was supposed to be a fridge or minibar the space was empty. It was an empty cabinet.

-There are no water bottles in the room.

-Coffee: the room is initially provided with two regular coffee k-cups , one decaffeinated k-cup and one tea k-cup. There is a sign that states if you want more you have to actually go down to the front desk and buy more. Please be aware that these k-cups are not replenished every day and if you stay more than one night you have to buy your morning coffee for your room.

-The beds are comfy. The heat and air conditioning system is old it is hard to regulate. There is no thermostat and the air flow is regulated from the wall unit.

-The bathrooms are nice and seem recently renovated. However, we had three registered guests in the room and only had two towels. By the time we noticed this it was too late as we showered right before dinner. The hotel was aware there were three guests as they gave us three breakfast vouchers upon check-in.

-The resort restaurant Cabin has an open kitchen but not much ambience. It was very loud as it was very busy. The service was good at the restaurant, the staff friendly and knowledgeable. We were brought amuse bouches before dinner. The dishes are not spectacular but a good meal none the less.

-The resort was busy and the restaurant was full. The Sunday Roast dinner is advertised throughout the resort as well as in each elevator. We had an 8:30pm reservation and were told that the the meal was sold out as the kitchen only prepares enough for eighteen plates. It does not make sense to promote a dish and have a restaurant with full seating all night and only prepare eighteen dishes.

-There is a lovely vineyard , garden area with an outdoor restaurant serving fresh wood grilled pizza. It is only open Saturday and Sunday and we were disappointed that the resort didn't choose to open the restaurant on a holiday Monday considering the hotel was very busy.

-The included breakfast buffet was very good with lots of choices for every palate. All food is farm fresh and ontario produced. Eggs, bacon, salmon, lots of fruit, frittata, various bread and pastry choices , porridge, french toast, fresh juices, coffee etc.....

-Checkout was easy with no issues.

*** Hockley Valley Resort is a privately owned establishment that is well run but sometimes lacks the customer service and/or services that other resorts provide. We felt quite anonymous during our stay as there really were no personal touches and some services and amenities were disappointing. It is hard to tell if this resort is modelled after a large business hotel or trying to be an exclusive boutique resort.

Written September 9, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ricky
1 contribution
Friends
Great stay made even better by the phenomenal service by Jennifer. She was detailed, personal, accommodating and just a pleasure to be around. Some people just have that wow factor!!
Written August 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for submitting your comments about Jennifer! I will be sure to pass along the kudos, and we hope to see you again!
Written August 18, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Allyson F
1 contribution
Couples
Paid for an executive suite on the 4 th floor which was an upgrade. The room was filthy! There was dust thick enough to write your name on the tables. The sofa upholstery was worn right through. There was bird poop on the inside of the filthy windows. I have no idea how that could happen! The carpets In the room and hallway were badly stained. The wallpaper was peeling and ceiling tiles were stained and cracked.
Tried to have a morning shower and there was a trickle of water at best.
The Cabin restaurant was good, The pool area is very small but adequate.
Unless you are a golfer there is little to do.
Checked out early as we could not bear another day in this dump.
Written July 18, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-10 of 78
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing
Frequently Asked Questions about Hockley Valley Resort