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Hockley Valley Resort

78 Reviews
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Hockley Valley Resort

78 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Ricky wrote a review Aug 2020
1 contribution
Great stay made even better by the phenomenal service by Jennifer. She was detailed, personal, accommodating and just a pleasure to be around. Some people just have that wow factor!!
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Date of experience: August 2020
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Response from HVR_GuestRelations, Guest Relations Manager at Hockley Valley Resort
Responded Aug 18, 2020
Thank you for submitting your comments about Jennifer! I will be sure to pass along the kudos, and we hope to see you again!
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cinba2017 wrote a review Aug 2020
Hamilton, Canada5 contributions
Could use a refresh with furniture and general maintenance. Stayed for 2 nights, felt that room was not cleaned very well. No drinking glasses in room, but paper doilies obviously were not new ones. Since covid no housekeeping service provided until you check out so you’d think a better job would be done. Shower head clogged, bed quite uncomfortable, small tv. Expect better for king suite. Breakfast food was great both mornings, but service a little lacking. Also ate on patio for dinner, again food was good but service not so much
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Date of experience: August 2020
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Response from HVR_GuestRelations, Guest Relations Manager at Hockley Valley Resort
Responded Aug 18, 2020
Thank you for taking the time to submit your review. Your comments will be discussed with the departments in the expectation of making our services better.
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Shelley S wrote a review Jul 2020
Caledon, Canada95 contributions16 helpful votes
The description was lovely. A pizza garden in the Hockley resort. A wood oven pizza oven nestled within the vegetables Hockley grows for the Orangeville Food Bank. I called ahead, no reservations required I was told, but be sure to come well before closing at 5 pm. All fine. Are you licenced? Of course! Even better! We arrived. The “pizza garden” is indeed in the garden, but the tent and tables look like they were from on old buffet. No table service. Ok. As for the licence? Only beer. Really? Hockley is co owned by adamo and they don’t serve wine in pizza garden ?? Suggest we go to patio in hotel where they do serve some pizzas. We wait. That is okay, covid requires extra attention. We get to our table. It is not acceptable cleanliness wise in a pre covid world. Asked to be cleaned again. Still sketch. My husband cleans it again. (We should have left but I was beyond starving). Pizzas were fine. Wine was double (DOUBLE) what we paid for the same bottle at adamo 5 minutes away. Also, ambience was......totally lacking and service was...not great. Lots of better options, even in covid times.
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Date of experience: July 2020
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Response from HVR_GuestRelations, Guest Relations Manager at Hockley Valley Resort
Responded Jul 20, 2020
Thank you for taking the time to provide us with your feedback. We take these opportunities to learn where we are doing well and where we can look to improve. Our Pizza in the Garden has been a huge success from the onset. People have enjoyed the wood fired aspect as well as the joy of sitting in our garden. We will take your comments back to the team to improve on the areas you mention. Cleanliness is our mandate, and we are striving to be held to the highest standard. We want our staff and guests to have a safe and enjoyable experience. I apologize that your table wasn't to standard upon your arrival. We hope you are able to join us in the future to give us the opportunity to meet, and exceed your expectations.
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GoPlaces360681 wrote a review Jan 2020
Toronto, Canada2 contributions
I wanted to send a big thank you to Cameron for explaining everything so well with the first-time skier package as well as Quentin on the hills for his incredible patience with my child. They both showed great dedication to teaching downhill skiing to first-timers! Thanks again.
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Date of experience: December 2019
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Response from HVR_GuestRelations, Guest Relations Manager at Hockley Valley Resort
Responded Jan 3, 2020
Thanks for the review! I will make sure that the ski department sees it! We hope to see you back as a "second time skier" !!!!
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Lorna Lee T wrote a review Nov 2019
Orangeville, Canada37 contributions8 helpful votes
We had a great night @hockley valley resort with our couple friends..They had this stand up comedy bar and seated dinner which is very reasonable price..Love the food that they served,from appetizer to dessert is just perfect amount of serving...Cash Bar is also open and two bartenders are very fast and attentive.The service is great..This is all we need for a Friday night ,good laugh,great food and great service..Keep up the good work Hockley Valley Resort...We surely come back😍
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Date of experience: November 2019
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Response from HVR_GuestRelations, Guest Relations Manager at Hockley Valley Resort
Responded Dec 4, 2019
We can't wait to have you back! Visit our Facebook or Twitter pages for information on upcoming comedy nights!
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