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We had booked to drive the Ferrari's on our European Tour in June 2020, then Covid hit. Through no fault of ours or theirs due to Covid, the trip was cancelled in April. They have incurred no costs & despite the cancellation policy under their terms & conditions on their website that states "a 100% refund for cancellations made at least 24 hours in advance of the start date of the experience minus the booking fee. Racing in Italy may consider to refund the whole 100% but not obligatory." WHAT A LOAD OF CRAP-WE HAVEN'T RECEIVED A CENT. FALSE INFORMATION ON THEIR WEBSITE. Cannot even be bothered to contact us or reply to emails & it's now 6 months after we attempted to contact them. VERY DISAPPOINTED & would advise people to be extremely wary of them.…
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Date of experience: June 2020
Helpful
Response from Oren S, Manager at Racing in Italy
Responded Dec 5, 2020
Hello I can understand the frustration, as you know Italy was struck by this situation the most :( it is a hard situation for us, in which we are facing the uncertainty ,I never in all my entrepreneur and company manager experience have encountered such a situation, but I stay positive and I know it will be much better in the near future. we wanted to refund our customers by the end of June 2020, after the government have promised to assist business , it didn’t happen and the government still talking but no serious actions taken. We still as we did before obviously welcome our customers to take the experience and enjoy it when they will be able to go in to Italy. We even offer an extra lap for each customer. According to the EU and Italian order from march 2020, a voucher for one year consider to be refund (see attached). The Race track was fully operational from 18.05.20 but it is known that the borders for tourist was closed. I can assure you that once it will be possible we will refund the customers who paid and didn't come due to COVID and obviously if they wish to do the experience we will host them with an extra lap as mentioned. Our terms and policy react to conventional times, the covid as was described by the government is a world wide pandemic that canceled many human rights as well , our policy don't include force major. I'm sorry for the inconvenient but we didn't invented this situation. Sincerely yours, Oren
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we were looking forward to a European holiday we had booked for June this year (2020) but as we all know Covid-19 ruined that for all travellers not just us, but our disappointment was in the fact we had paid and booked for 3 people to drive a Ferrari, but this company ignored us when it came to getting a refund. WE GOT NO RESPONSE BACK…
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Date of experience: June 2020
1 Helpful vote
Helpful
Response from Oren S, Manager at Racing in Italy
Responded Dec 5, 2020
Hello I can understand the frustration, as you know Italy was struck by this situation the most :( it is a hard situation for us, in which we are facing the uncertainty ,I never in all my entrepreneur and company manager experience have encountered such a situation, but I stay positive and I know it will be much better in the near future. we wanted to refund our customers by the end of June 2020, after the government have promised to assist business , it didn’t happen and the government still talking but no serious actions taken. We still as we did before obviously welcome our customers to take the experience and enjoy it when they will be able to go in to Italy. We even offer an extra lap for each customer. According to the EU and Italian order from march 2020, a voucher for one year consider to be refund (see attached). The Race track was fully operational from 18.05.20 but it is known that the borders for tourist was closed. I can assure you that once it will be possible we will refund the customers who paid and didn't come due to COVID and obviously if they wish to do the experience we will host them with an extra lap as mentioned. I'm sorry for the inconvenient but we didn't invented this situation. Sincerely yours, Oren
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Super experience with an enthusiastic instructor who will let you go for it to the fullest within your possibilities! Thanks Oren!!
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Date of experience: September 2020
1 Helpful vote
Helpful
Response from Oren S, Owner at Racing in Italy
Responded Sep 20, 2020
Thank you Kris :) it was great hosting you:)...Good luck with the business and see you here with us soon :)
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This Ferrari driving experience was a present for my wife, who is a Ferrari fan. Oren and his son welcomed us at the racing track. After the introduction we were ready! Oren is a very friendly guy, who knows how to provide you with a nice driving experience. Thank you so much for this great day that we will always remember. …
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Oren Shibi was my Ferrari driving guide. Drove in a clean almost new looking Ferrari 458. After an initial briefing, I was let loose on the track. Lots of fun with adrenaline running. Only problem was the speed driving experience was over before I knew it. Too short. Be prepared to pay more if you want additional time on the tracks.…
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Date of experience: February 2020
1 Helpful vote
Helpful
Response from Oren S, Owner at Racing in Italy
Responded Apr 28, 2020
Thanks Ravi :)
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