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Machalilla Tours

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Puerto Lopez, Ecuador
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Machalilla Tours
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FerNanda wrote a review Mar 2020
5 contributions
2 weeks in advance of our trip we call to this agency to ask information about tours and prices, but they never send it. Despite of it, we went to this agency just because a friend recommend us they have good tours, which it was very disappointed of what we expect. During payment the owner wanted us to pay both tours that we booked, of course we were paying the tour of the day, but they had bad weather it was raining so we decide to pay the next tour on the next day because of the weather we never know if they going to cancel or something could happen they wont gave our money back, so we kindly explain that and ask him if we can pay later next tour but he in a very rude way told us and try to push us to pay both tours the same day and also because our friend "he was making us kinda favor a supposed discount" (which it wasnt necessary, tours are $40 everywhere) then we ask other travelers how much they pay for tour they say $40 so there is not a "DISCOUNT" . In addition, people that assists customers in the office dont speak english, we also were waiting the tour guide for more than a half hour and when we were in the tour the guide who was late assigned another guy for guidence who was very kind and offers an apology because he doesnt speak english which it makes us to be more disappointed of our trip because he explained everything in spanish and all the group couldnt understand much about what was he saying.
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Date of experience: February 2020
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Navigate32956663863 wrote a review Dec 2019
2 contributions
I absolutely loved my time with this tour! Everyone was very friendly and knowledgeable. On the way back we even got to do a bit of whale watching since it was the season.
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Date of experience: July 2019
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MattaRoberts82 wrote a review Sep 2019
England, United Kingdom6 contributions5 helpful votes
We booked with Machalilla Tours for the day tour to Isla de la Plata the day. We arrived on time at 9:00 only to be told 5 minutes later that they had made a mistake and there was no space left on the boat. This was our last day in Puerto Lopez and even after explaining this 3 times the guy continued to offer us a tour the following day.... Looking at other reviews this is not the first time they have let people down and by their lack of apology and pathetic response to the situation I'm sure it won't be the last time. We also hired wetsuits the day before to go snorkeling with, the quality was terrible, with multiple holes in them and they were well past their best. There are many other companies in Puerto Lopez offering exactly the same tour, I would strongly advise going with someone else.
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Date of experience: September 2019
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Gina S wrote a review Aug 2019
6 contributions
Today we went on a scuba diving excursion with this company and it was absolutely incredible. My fiancé and I scuba dive back home in the US frequently but experienced something completely different at Isla de la Plata! Not only did we get to see humpback whales on the way to and from the island, we also got to hear them under the water while diving! We experienced gigantic manta rays and tons of green turtles as well as a variety of fish. The experience itself was fantastic but the crew made it even better! They were friendly and extremely helpful to all of our needs. I sometimes struggle initially with diving and they all took their time with me to make sure I had as pleasurable experience as everyone else! They also translated everything in English and in Spanish and set up everyone’s gear for them making it easy to relax when not diving. Aside from the cold water, the dive itself was easy and could be enjoyed by everyone including beginning divers. I highly recommend diving this island, this time of year and with this tour company! Thanks to Eric and the crew! I hope to be coming back in the near future!
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Date of experience: August 2019
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Isabel K wrote a review Aug 2019
3 contributions
The Boys werde good, the divers werd great. All in all the office and also at the beginning it was chaotic. They offered fotos, but after the dive the crew is gone. So we didn’t get any fotos at all- and this is a mess for the price of 140 dollars:(
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Date of experience: August 2019
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