The Golden Lion

The Golden Lion, Rochester: Tickets, Tours, Hours, Address, The Golden Lion Reviews: 2/5

The Golden Lion
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
7:00 AM - 12:00 AM
7:00 AM - 1:00 AM
7:00 AM - 1:00 AM
7:00 AM - 12:00 AM

6 reviews
Very good

Leicestershire, UK30 contributions
Bad management
Jul 2021 • Couples
Rude manager the tall blonde one, never met such a rude person ever get a job elsewhere your not suited in hospitality. Had a problem with a meal and she said deal with it! Tim visit on the off chance and see what a joke this place is
Written July 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dean T
London, UK106 contributions
Worst service ever
Dec 2019 • Couples
I am a regular drinker in Wetherspoons, their value for money is superb, I visited this one after visiting Rochester Xmas market, the service was awful, the staff need to realise that they can’t all huddle together at one point of the bar, when there are customers lining the whole bar, I will not be returning unless they employ a bar manager who can run a large pub correctly.
Written December 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Maidenhead, UK66 contributions
May 2019 • Couples
2 minutes after my review, I found that you CAN open the window. So good if you prefer fresh air to the rather fierce a/c.. but then you get the noise of the restaurant's a/c units! I'm guessing this will stop later tonight...

Also, I didn't mention the parking in Rochester. There are many small car parks dotted around, and they can be convenient for shoppers. But if you're staying for a couple of days, it can become a chore! Most of the Car Parks charge £3 for 5 hours, which is good value... but you have to top up EVERY 5 hours 😮 Not good if you're staying overnight! The Long-term Multi-story Car Park by the station is £6 for 5 hours OR MORE, which is more convenient, BUT the cycle starts again at 7am.... at least you can phone in your payment!
Written May 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sarah K
London, UK22 contributions
Great drinks and good app for ordering
Great value drinks and the new app makes it so much easier to order drinks. Order from your table and the bar staff bring them over for you.
Unfortunately had the evening ruined by an extremely rude and derogatory female bouncer who isolated one individual from a group of 4 couples, all clearly in our late twenties for ID. When surprise was shown at this, the bouncer in question stated that the individual "should expect it". This is not the kind of professional service we expected from Wetherspoons and the management should be concerned that this is the first experience of the venue that respectable groups of people are faced with. This is all the more irritating considering the number of underage drinkers who had clearly been allowed in without question.
Written July 16, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

St Mary's Bay, UK619 contributions
Poor service. Warm wine
We called in for drinks in the garden after having lunch nearby and ordered some wine. The bartender disappeared out the back and reappeared a short while later. While waiting I noticed that the chiller cabinet for the wine was empty and presumably not working. The wine was opened and put in an ice bucket but when I checked the temperature of the wine it was room temperature.

Don't get me wrong I'm no wine connoisseur but white wine needs to be properly chilled. I asked the bartender if they had any cold bottles of the same type and was told no. I said that I couldn't drink that wine as it was and asked if they had any others that were chilled. I was told, in an abrupt manner, that I would have to have this one as it had been opened and the cap had been thrown away. I refused and again asked what alternatives they could offer. Another member of staff joined in and basically said that it wasn't a problem as the wine was in an ice bucket. In my opinion an ice bucket keeps wine chilled but would not have cooled down the wine on offer quickly enough.

I eventually got a different wine that was properly chilled but was made to feel like I had been unreasonable as the staff clearly were not happy. O.K. so the chiller was not working but all of this could have been avoided if they had checked if the wine would have been acceptable before opening it as it was obviously not at an ideal temperature. The stroppy attitude of the staff which made us feel uncomfortable didn't help either.
Written July 11, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gillingham, UK21 contributions
If only staff could smile
Had a night out for double celebrations on 2nd Sept, with family and friends. Good atmosphere in the pub, but bar service poor. Can only assume there not allowed to smile whilst working. Went to many other bars that night and all the other bar staff were working with a smile on their face.
Written September 3, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your feedback. We are focussing on front of house customer interaction with our teams and hope that you see a vast improvement on your next visit
Written October 18, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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