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Address: Unit 47, Westwood Cross Margate Road | Westwood Cross Retail Park, Broadstairs CT10 2BF, England
Phone Number: +44 1843 579999
Website
Today
12:00 am - 11:59 pm
Open now
See all hours
Hours:
Mon - Thu 10:00 am - 6:00 am
Fri 10:00 am - 12:00 am
Sat - Sun 12:00 am - 11:59 pm
Description:

Grosvenor Casino Thanet is a vibrant and diverse leisure destination which...

Grosvenor Casino Thanet is a vibrant and diverse leisure destination which boasts an a la carte restaurant, late night bar and a comprehensive gaming experience. Our Gaming offer includes American Roulette (including Electronic Terminals, Blackjack (with Side bets), Three Card Poker & Crazy Four Card Poker plus popular Slot Machines and a Card Room with Tournaments every day! We aim to ensure all gaming needs are met for all levels of player. Don't be afraid to tell us you are NEW and we can teach you all you need to know. We are open 7 days a week, 24 hours at the Weekends and provide free parking for all our customers.

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TripAdvisor Reviewer Highlights

Read all 48 reviews
Visitor rating
  • 18
    Excellent
  • 15
    Very good
  • 8
    Average
  • 4
    Poor
  • 3
    Terrible
On holiday

This is one of many visits we have had to the Casino. Never had a bad meal and love the new menu, especially the crispy duck starter. Staff very attentive and nothing too much... read more

5 of 5 starsReviewed 1 week ago
Wendy R
via mobile
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48 Reviews from our TripAdvisor Community

Traveler rating
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Showing 48: English reviews
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

This is one of many visits we have had to the Casino. Never had a bad meal and love the new menu, especially the crispy duck starter. Staff very attentive and nothing too much trouble.....Couldn't ask for more! We recommend to all our friends as one of the best places to eat in Thanet.

Helpful?
Thank Wendy R
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this review

Dear Wendy, Thank you so much. It was such a pleasure to read your review and hear of your evening. It was great to hear that your evening was great all around and that the Team has succeeded in providing the very best service and food. I will be posting your review on the wall for the Team here at... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed June 3, 2016 via mobile

I visited with my girlfriend on a whim, there was nothing interesting on at the nearby cinema and we had never been to a casino before so decided to give it a go. The reception staff were very friendly and seemed only too happy to help. They knew it was our first time so they even showed us around. All... More 

Helpful?
Thank Michael S
GrosvenorThanet, Customer Service Manager at Grosvenor Casino Thanet, responded to this review

Dear Michael S, Thank you so much for your wonderful review. It is so lovely to read about fabulous first time experiences with us and am really glad you and your girlfriend had a great time. It is also great to receive feedback on our Teams around the building and I will certainly be showing them this review and praising... More 

Kent, United Kingdom
Level Contributor
76 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 31, 2016 via mobile

The casino was reasonably busy shame the drinks weren't reasonably priced! Staff attentive and helpful especially at the tables! Set yourself a betting limit cause unless your on a winning streak your money won't last long!!!!

Helpful?
Thank 94cassiem
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this review

Dear 94cassiem, Thank you for taking the time to review our Casino. It is always sensible to advise people to set themselves a limit for their visits here. People should always gamble responsibly and enjoy themselves whilst doing so. I was so glad to read that the Team were attentive and helpful as this is what we strive to achieve.... More 

Kent
Level Contributor
71 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed May 29, 2016

we went to this casino last week as a get together for a 30th birthday celebration, wasn't sure what to expect as i had heard mixed reviews, joining as a member was simple enough, staff on reception cheerful, it was fairly empty on our arrival and didn't get overly busy as the night went on, which was nice as i... More 

Helpful?
Thank Moetbubbles
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this review

Dear Moetbubbles (best name I have ever had to reply to!) Thank you so much for taking the time to review our Casino. It was so nice to hear some good comments about our Team and I was glad to hear that you will be coming back. Your review was very poignant as that day that we were undergoing a... More 

Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 20, 2016 via mobile

Have been to G Casino many times as we live close by. The casino is quite nice and the bar area is good although the bar staff are VERY slow even when there are not many people at the bar. The bar food is good although they give you a red buzzer when your food is ready and you have... More 

Helpful?
1 Thank 46fitzroy
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this review

Dear 46fitzroy, The Team here at Grosvenor Casino Thanet were so sorry to read your review of our Restaurant and may I take this opportunity to apologise and thank you for taking the time to highlight to us some very fundamental issues surrounding our restaurant offer on the evening in question. We appreciate all feedback, even when negative, as it... More 

Broadstairs, United Kingdom
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 22, 2016

Service was slow, a little over priced for what we got, but company made up for it. Staff seem to have forgotten we were there and we had to keep asking for drinks.

Helpful?
Thank Ingrid P
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this review

Dear Ingrid P, Thank you for writing a review on our page. It is so helpful for us to receive feedback, even if it was a disappointing experience for you. I was so sorry to hear that your service came in under our usual standards and most upset to hear that you felt forgotten about. I have passed this feedback... More 

Basildon, United Kingdom
Level Contributor
131 reviews
70 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed April 21, 2016

Whilst the casino is very much a captive audience and given sometimes you win and lose the prices in this venue for drinks at the bar and food are steep and to be honest the sandwich I ate I felt had come out of a packet from the local all night garage

Helpful?
Thank Kevin G
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this review

Dear Kevin G, Thank you for taking the time to review our Casino. Feedback, even when poor, is well received. However I am saddened to hear that your visit did not reflect the experience that we aim for. I am sorry that you feel that our prices are not competitively priced and have to inform you that these are set... More 

Broadstairs, United Kingdom
Level Contributor
22 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 2, 2016 via mobile

Always a fun night. I love the beautiful ceiling in the bar area, it is very relaxing and a nice place to sit and chat before or after you've finished on the tables. The staff are always friendly and the food is well priced. They also hold special events like ladies night or poker tournaments and if you are trying... More 

Helpful?
1 Thank Capimasata
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this review

Dear Capimasata, Thank you so much for your five point rating and your wonderful review of our Casino. It is so nice to receive favorable feedback and hear that your visits are enjoyed. It is also fabulous to hear that the team are friendly and that the food is good. I agree on both points but I am sure that... More 

Herne Bay, United Kingdom
Level Contributor
72 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 31, 2016

Superb -easy registration - easy to work out tables, lovely friendly and helpful staff - well worth a visit - but PUT A BLOCK ON YOUR CARD ! its addictive ! ohhh free drinks / alcoholic or tea coffee on tap - if playing ...

Helpful?
1 Thank Abigail B
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this review

Dear Abigail B, Thank you so much for your lovely 5 rating. It is so nice that you will be coming back to us again and it really is great to hear the Team praised as we believe that they are the best team. We pride ourselves on being friendly and helpful and good feedback is always a pleasure to... More 

Maidstone, United Kingdom
Level Contributor
263 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 137 helpful votes
3 of 5 stars Reviewed March 20, 2016 via mobile

We had a good night (although unsuccessful winning wise) but the casino lacked something but I can't quite put my finger on what. The clientele were a strange mix and it appeared that there were a number of people just using the venue as an all night bar and not using the gaming facilities. There are about a dozen tables... More 

Helpful?
Thank darylroots
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this review

Dear darylroots, Thank you so much for taking the time to write a review of our Casino. I am so glad that you had a good time. We aim to give all our customers the best experience and feel that we didn't quite hit the nail on the head with your visit. I would love to know more about your... More 

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