I tried to book a fly fishing trip because I know that their main guide, Steven, is one of the best in Belize. When contacting Mr. Julian, the owner of the company, he sent all kinds of photos of his boat and equipment and I confirmed a fishing trip for my visiting guest, who is in his 80s and this is on his bucket list, fishing the flats at South Water Caye in Belize. I confirmed the trip via WhatsApp and we contacted Mr. Julian several times via WhatsApp to reconfirm. My guest only had two days available before leaving the country. The morning of the first day that we had already confirmed with Julian, I woke up in Hopkins to see Steven, his main guide, having coffee in the park. I asked Steve why he wasn't on the boat out fishing with my guest and he advised that his boss, Mr. Julian had never contacted him about it. My co-worker who was also helping make the arrangements tried to get in touch with Mr. Julian again and no luck. I verbally told Steven that we needed them to please take us on the tour the following day (that now being today) , as this was our last possible chance for our guest. Steven advised me that I need to confirm with his boss, Mr. Julian. Again I tried to contact Mr. Julian, to no answer. Not until 10:30 pm last night did Julian contact my coworker and advise her that his boat is broken and that they cannot find any other boat. I understand that sometime equipment fails, but if you have a trip that day or the following day why wait until almost midnight to check out your boat and gear? Steven tried his best for us this morning on his own to find a boat, but by this time is was all too late. Mr. Julian had no consideration for his commitments, scheduling, or the importance of showing up on time. Our guest is well in his 80s and he may never have the chance to fish here again. All other guides were booked so we had no chance of finding a back up this late in the game. Mr. Julian seems to have no regard for his client's needs and I hope he will respond to the text messages I sent last night and this morning which he has been ignoring. I don't want this in any way to reflect badly on Steven, their guide, as I have worked with him many times in the past freelance and he truly is one of the best guides in Belize.