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We planned a trip for the upcoming summer holidays and booked several transfers and sightseeing tours with Taxi Viñales. I exchanged lots of emails with Alberto inquiring various possibilities, the answers were always prompt and helpful. So was the actual booking and deposit payment. Given the current situation, we had to cancel our Cuba trip last week and I asked Alberto about cancellation and refund possibilities. He replied within a few hours, saying we‘d get our deposit back within a few days, and we already got it! Amazing service even in these difficult times! So although we cannot rate the quality of the actual car service yet, the backoffice service was great and we will definitely book with Taxi Viñales again once this crazy time ends. …
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Date of experience: May 2020
Helpful
I self planned our trip to Cuba and deliberated whether to hire a car, take the Viazul bus or arrange a taxi service to travel between the various destinations. Eventually I decided on a taxi service. We arranged 6 journeys with Taxi Viñales. Whilst the expense was considerably more than the other options I hoped it would be compensated by peace of mind. Our trip coincided with the arrival of the coronavirus outbreak. Initially the holiday went well with all transfers going smoothly. The drivers arrived on time and were really good. As the virus impacted more on the island we needed to change our travel plans both in destinations and pick up times. All of these were accommodated by Taxi Viñales with the minimum of fuss. They were really good at responding by text and email at very short notice. This was just what we needed to keep us sane in the chaos that was occurring. Arriving home I chased up a refund that was due to us on account of the government restricting the service the firm could provide and us cancelling some of the trips. Juan immediately processed the refund with no fuss. All in all, albeit quite an expensive option, our choice was a good one. I would definitely recommend them to anyone planning such a trip when this madness ends. Well done Juan.…
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Date of experience: March 2020
1 Helpful vote
Helpful
I am really impressed regarding the collaboration I had with Taxi Vinales Cuba. They understood what we needed and the answers were really prompt and useful. As a travel agent, I usually search for many offers when I need a local supplier, both for my personal trips or for work, and I can confirm you that they have the best rates and the best customer care services.…
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Date of experience: April 2020
1 Helpful vote
Helpful
Our group of 4, booked several transfers with this company, during our vacation in Cuba. All the drivers were on time, provide excellent service, and always were ready to stop when we requested. Due to unexpected circumstances, we were obliged to change our last transfer. So instead of going from Cayo Santa Maria to Varadero , we had to go directly to Havana Int. Airport. Taxi Vinales Cuba immediately readjusted our schedule and sent a mini van, so we were transferred to the airport in shortest time. Also the partial money back process( which we did not expect at all) was fast and professional. This company has also very competitive prices , compared with other agencies. Would recommend anyone by all means…
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Date of experience: March 2020
1 Helpful vote
Helpful
We did the following transfers in Cuba with Taxi Vinales in February and March 2020: from Habana Airport to Habana Old Town, from Habana to Vinales, from Vinales to Trinidad and from Trinidad to Playa Jibacoa, all together more than 1000 kilometers with different drivers and cars. We booked all transfers in advance from home. We had to pay the transfers in advance which was something that made me a bit nervous at the beginning. But don’t worry, everything worked perfect: all drivers were at the pickup places before schedule (15-20 minutes) and the cars (taxis) were really good. The drivers were very kind and drove very carefully and made a break whenever we asked for one. All in all, the rides were very pleasant and we can fully recommend this service. And in addition, it was no problem at all to get in contact with Taxi Vinales via email. They answered each request very quickly (thank you Juan!). If ever I travel to Cuba again, I will book transfers with Taxi Vinales, for sure! …
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Date of experience: March 2020
1 Helpful vote
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