Ciao, this is Luca, the "rude owner". We are sorry you are not satisfied with our services, however, it is the Italian Law that says we cannot rent to people that have a drivers' license that is impossible to read. Your license was in CYRILLIC.... and I tried to explain to you, the fact that you used it in Portugal or other places does not entitle you to ask from us to go against the law because we will not do it. Yes, you had already booked (without showing your license), so we had duly charged you a 30% non-refundable deposit, and we kept the Vespa ready for you, but then we could not give it to you because you did not bring a valid license. In fact, we should have charged you for a no-show, which we did not do. Please note the contract that you received and of course you were ready to sign, says you are responsible for holding a valid license. I don't believe I was rude, but I also could not let you do what you want just because you want it, as the consequences could have fallen on us as a company. We all wish you good luck with other companies.