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Address: 987 Street, Fajardo 00738, Puerto Rico
Phone Number: 787-422-7857
8:00 am - 5:00 pm
Closed now
See all hours
Mon - Sat 8:00 am - 5:00 pm

TripAdvisor Reviewer Highlights

Read all 557 reviews
Visitor rating
  • 470
  • 39
    Very good
  • 16
  • 8
  • 19
The best way to see BioBay.

We have used this company twice, in 2013 and again a couple nights ago. These guys are awesome, so friendly and knowledgable. Each time we have gone we have been so thankful that... read more

5 of 5 bubblesReviewed 4 days ago

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557 Reviews from our TripAdvisor Community

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Showing 552: English reviews
Level Contributor
4 reviews
3 attraction reviews
5 of 5 bubbles Reviewed 4 days ago NEW

We have used this company twice, in 2013 and again a couple nights ago. These guys are awesome, so friendly and knowledgable. Each time we have gone we have been so thankful that we chose this group, the other companies and their kayakers just don't look like they're having nearly as much fun, constantly struggling with the darkness, banging in... More 

Thank KB_Annapolis
Columbus, Ohio
Level Contributor
129 reviews
87 attraction reviews
common_n_attraction_reviews_1bd8 282 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW

I want to say that my rating reflects ONLY bio bay and NOT the tour company. The tour company (bio Island PR Tours) was awesome with a good staff, good service, friendly, and informative. I have been so excited about visiting bio bay for several years. I finally made it to PR and was excited to book our tour. I... More 

Thank mitsugirly
Georgia, USA
Level Contributor
24 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We chose this trip as a family of 5 traveling with a toddler. We knew that the kayaks would be hard to coordinate with the baby on board, so decided to go with this tour company based on their prior reviews. It was the most amazing experience! Even though we went out on a night closer to full moon than... More 

Thank myangel_1014
1 review
5 of 5 bubbles Reviewed 1 week ago via mobile

My family and I just returned from our trip to Puerto Rico. Before going, we had planned on doing this because of the rarity of this experience. I would suggest that one do their research before going, so they know what to expect. The bay is not "lit up" and glowing like one would think. They are tiny single cell... More 

Thank Megan M
Mesa, Arizona
Level Contributor
22 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Upon my research for a trip to see a bio luminescent bay, I found Bioisland and would highly recommend taking the electric boat tour. The staff was not only friendly and welcoming upon our arrival, but knowledgeable and informative as well. Safety is their number one concern, followed by trying to give their guests the best possible experience. Entering the... More 

1 Thank LFinto
Kiev, Ukraine
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

The advertising on their website (and some other similar websites) is deceiving. If you expect to find yourself in the middle of blue glowing plankton you will be disappointed a lot. There is nothing to see in the lagoon (the water is completely dark), only if you stir the water with a stick you see something - in our case... More 

3 Thank pohovanatikvica
Level Contributor
50 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 weeks ago via mobile

I normally do not dispute another review, but in this case we were on the same trip that received a very bad review. I received several emails from the company. I had to cancel one our tickets. The young lady was helpful called me back when she realized she cancelled the entire reservation. My refund was processed quickly. As far... More 

Thank hturner12
Kiev, Ukraine
Level Contributor
19 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed September 19, 2016

I had a bad experience with them starting from the booking and the very rude young lady working on it. Then, I think it would be important to point out for European citizens that they require your full card details includjng pin by phone without any kind of guarantee, bill or secure way to provide this kind of information (not... More 

3 Thank pakakodasezovemonda
Memphis, Tennessee
Level Contributor
3 reviews
5 of 5 bubbles Reviewed September 6, 2016

This is a must-do in Puerto Rico! My two friends and I came to puerto rico for a relaxing trip and this activity was the most recommended. I found BioIsland here on Trip Advisor and am so glad I booked it. At first we really wanted to go on the tour in the kayaks but decided after a restful day... More 

Thank Elizabeth E
New York
Level Contributor
92 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 31, 2016 via mobile

I took my family here. Hector our driver picked us up from San Juan and drove us to Fajardo, approximately an hour ride. As he was passing locations, he would explain and describe them. He was the best tour guide I've ever had and we travel ALOT! Once we got to Fajardo, he took helped us get ready for the... More 

Thank jlipp5240

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?