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Address: 987 Street, Fajardo 00738, Puerto Rico
Phone Number: 787-422-7857
Website
Today
8:00 am - 5:00 pm
Closed now
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Hours:
Mon - Sat 8:00 am - 5:00 pm

TripAdvisor Reviewer Highlights

Read all 551 reviews
Visitor rating
  • 466
    Excellent
  • 39
    Very good
  • 16
    Average
  • 7
    Poor
  • 19
    Terrible
Sept 19 trip

I normally do not dispute another review, but in this case we were on the same trip that received a very bad review. I received several emails from the company. I had to cancel... read more

5 of 5 starsReviewed 1 week ago
hturner12
via mobile

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551 Reviews from our TripAdvisor Community

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Showing 547: English reviews
Kiev, Ukraine
1 review
2 of 5 stars Reviewed 1 week ago

The advertising on their website (and some other similar websites) is deceiving. If you expect to find yourself in the middle of blue glowing plankton you will be disappointed a lot. There is nothing to see in the lagoon (the water is completely dark), only if you stir the water with a stick you see something - in our case... More 

Helpful?
Thank pohovanatikvica
Level Contributor
50 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I normally do not dispute another review, but in this case we were on the same trip that received a very bad review. I received several emails from the company. I had to cancel one our tickets. The young lady was helpful called me back when she realized she cancelled the entire reservation. My refund was processed quickly. As far... More 

Helpful?
Thank hturner12
Kiev, Ukraine
Level Contributor
19 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I had a bad experience with them starting from the booking and the very rude young lady working on it. Then, I think it would be important to point out for European citizens that they require your full card details includjng pin by phone without any kind of guarantee, bill or secure way to provide this kind of information (not... More 

Helpful?
1 Thank pakakodasezovemonda
Memphis, Tennessee
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a must-do in Puerto Rico! My two friends and I came to puerto rico for a relaxing trip and this activity was the most recommended. I found BioIsland here on Trip Advisor and am so glad I booked it. At first we really wanted to go on the tour in the kayaks but decided after a restful day... More 

Helpful?
Thank Elizabeth E
New York
Level Contributor
92 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I took my family here. Hector our driver picked us up from San Juan and drove us to Fajardo, approximately an hour ride. As he was passing locations, he would explain and describe them. He was the best tour guide I've ever had and we travel ALOT! Once we got to Fajardo, he took helped us get ready for the... More 

Helpful?
Thank jlipp5240
Buffalo, New York
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

This is a must have experience while in Puerto Rico. I decided to book with Bioisland because I was travelling with my two boys, ages 8 and 10, and was concerned they would have difficulty kayaking. This was definitely the right decision for them. They found this experience truly magical, as did I. We were captivated as soon as we... More 

Helpful?
Thank Elisabeth C
Plattekill, New York
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 25, 2016

My 10 year old daughter and I had a great time with BioIsland. I was a little worried about Kayaking with her through the dark mangrove trees so decided on the boat. The crew was really great. As we were going through the mangroves the crew pointed out Iguanas in the trees and other wildlife. We went when there was... More 

Helpful?
1 Thank Jessenya
2 reviews
5 of 5 stars Reviewed August 16, 2016 via mobile

The decision to book our BioBay excursion with BioIsland made our trip to San Juan. You will find no better way to enjoy this once in a lifetime experience. Captain Jeff and Our tour guide Mario shared their wealth of knowledge with the group and made this a truly enlightening experience. Despite what you may read in some other reviews,... More 

Helpful?
Thank Bill T
Westlake Village, California
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 14, 2016 via mobile

My teenage daughter and I took this tour. I reserved online after hearing about the electric boat on another travel website. So glad I did, not so sure we would have been ready for adventure of kayaking thru the dark mangroves. Saw many jealous kayakers on the way! We took the last tour of the evening and it ran about... More 

Helpful?
Thank westlakevillagemom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 12, 2016 via mobile

We enjoyed our tour but if you are expecting to see the brilliant blue light shown on the company website that is not what you will see! They even admit those are pictures taken with an slr camera. That being said, the tour guide Mario and captain Jeff were very friendly and super informative. Going through the mangroves is pretty... More 

Helpful?
1 Thank Abby B

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of BioIsland and other visitors
31 questions
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?