Dear Mr. Chief_Dave168, We are truly sorry that the vessel presented some issues and left you with a bad feeling. We at SailCaribe work diligently on a preventative maintenance schedule to make sure all of the systems aboard our vessels are in top operating order. We never let a vessel leave without everything working 100% and all systems being checked out and verified by our guests before they leave the dock. We are also one of the few companies that have a 24-hour charter support and response system in place. This includes a high-speed chase boat to get our techs to the vessels to solve problems in the quickest and safest time frame. It is worth noting that we DID solve the problems aboard your vessel in this fashion. Also worth noting and clarifying Mr. Chief_Daves168's erroneous statements is that as many know, we do in fact have our Dock facility at AHY in Red Hook and did in fact dispatch support to his vessel. It's true we do not have a base in the BVI, however, we never stated such. We value our customers and their reviews/opinions, but it's important to be fair and not misleading. Chartering a vessel these days is for sure more technical than it was 40 years ago. One thing that has stayed the same is the beauty of our islands and the quality of true Caribbean sailing. We will always strive to improve where we can so that all of our guests can enjoy the beauty and tranquility of a SaiCaribe charter experience.

First and foremost, we value and appreciate each one of our customers' choices in selecting SailCaribe and putting their trust in us to fulfill their expectation of a fantastic and memorable sailing charter. It’s also important to note the value we place in each Trip Advisor review. These reviews are a great resource to learn more and get information about one’s prior experience. This helps in making an informed decision about what to expect. With all due respect, we would like to take this opportunity to weigh in on Brianna’s review to emphasize some important details and provide some clarity. - At SailCaribe, we review every application to charter and each sailing resume before each charter. We gently and respectfully brief each client and reserve the right to offer or in some cases insist that a captain go along for some time to ensure that no risks are being taken and the client does not suffer some misfortune due to something that could have been avoided. - Most but not all of our vessels are equipped with a water maker. A water maker makes fresh water from sea water. A water maker is a very nice and luxurious item to have aboard to replenish the water supply while on charter. We regret that certain aspects of the water maker operation were not to Brianna’s liking. - The sliding doors on some catamarans have nuances that are different from household sliding doors. The anchor windlass, which is a winch to raise the anchor has a protection breaker which will trip if the device is under an extraordinary load. We regret that these nuances were a distraction and will ensure that on the POVII and on all of our boats that each device is operating within the manufacturer’s safety limits. - Seaweed or "Sargasso ' is a natural phenomenon that can best be described as mother nature at work. The Sargasso weed can clog water intakes. We brief each guest on how to remedy this situation. We regret that this can be challenging situation. Captain Jose has a stellar reputation in helping our guests with any and all situations. Jose is an invaluable resource to the safety and happiness of our guests. Jose will always happily make himself available even if you have a question before you arrive for your charter - The Puerto Rican Municipalities of Fajardo, Culebra and Vieques have substantial populations which depend on numerous supermarkets and food stores. Each guest is carefully briefed on provisioning. Perhaps to get more clarity or information, a simple google search would be helpful. Of course, we are always happy to offer advice and clarity. Contact Miggie at customer service anytime. She loves to offer any advice and recommendations. Feel free to reach out anytime to anyone from the SailCaribe team. We love what we do, we love our guests and take great pride in offering the best sailing charter experience one could expect. Respectfully, Jim