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Imperial Safari Jeep Tour

Features Animals
Yala National Park, Sri Lanka
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About Imperial Safari Jeep Tour
Get out in the wild and enjoy the greatest safari experience in yala national park with us. Home to some of the finest safari parks, the southern part of the country is where we focus our attention. Giving out some of the best safari parks of the nation, we provide all of the services which are required to fulfil your wildest dreams when it comes to experiencing nature and wildlife at its best. Yala is one of the most popular wildlife national parks of Sri Lanka and is known to have the highest densities of wildlife in the country. You can experience a variety of animals and be awed by their daily routines. This blend with nature is given to you by the finest safari destination in Sri Lanka along with the best safari jeep tours provided by us.
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Imperial Safari Jeep Tour
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Sviatlana Y wrote a review Feb 2020
Dalian, China2 contributions
Besides daily Safari tours, this company provides pick ups and drops from/to cities. I had two trips planned with Imperial Yala team. The first one was from Colombo airport to Yala, and the second - Yala to Mirissa. Confirmed everything over the phone, the day before the flight again got another confirmation. After landing I found noone was at the airport... I tried to call multiple times, they didn't even bother to pick up. After almost two hrs of waiting, I decided to go with the agency that I found at the airport, and actually got a cheaper price! When I was already on the way, they finally responded to my msg claiming the driver is waiting for me and sent me Name card and parking ticket via WhatsApp. The name on the card was NOT my, so, to be honest, I'm not sure whether it was a mistake or made up story. Anyway, pathetic service and definitely overpriced, I've got much more comfortable and cheaper rides and happy I didn't do Safari tour with them!
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Date of experience: January 2020
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Response from imperialyala, Owner at Imperial Safari Jeep Tour
Responded Feb 28, 2020
This year( 2020) Coronavirus outbreak this girl coming from china to srilanka our driver Was afraid because she is coming to china . katunayaka international airport CMB colombo special get open for china travelers and china resistance . But he is missed our driver at airport special get. Apologies for the inconvenience caused
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Aurore wrote a review Feb 2020
Neyruz, Switzerland10 contributions19 helpful votes
They picked me up in Ella in the morning and brought me all the way to Yala. I had a lovely time, saw many animals and they offered me 2 bottles of water. They also had binoculars in the jeep which was nice. Thanks!
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Date of experience: February 2020
2 Helpful votes
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KathOBerine wrote a review Jan 2020
6 contributions
My husband and I did a full day safari with Imperial Safari after being contacted through Instagram. Their website is polished and looks like they would provide a high-end service. Everything seems like it would be professional. The WhatsApp messages were timely and we booked our safari easily and quickly. We were promised certain things (binoculars, breakfast, lunch, fruit, juice, soft drinks, water) for our all day 2 person tour for 25,000 LKR. We don’t want to beat a dead horse and post 2 reviews (see my husbands’ below that explains, unsafe and untrained driver and lack of items promised for that price), but then the manager Pradeep sent us nasty WhatsApp messages that further demonstrates his unprofessional behaviour (see below screenshot). We feel that future customers need to get the full picture of how the manager responds after not providing multiple services that were to be included in our full price. We offered him several solutions to rectify his company’s mistakes but instead he ignored our calls to fix the issue that day, and then sends us harassing messages a day after. Book elsewhere! We did 4 other safaris on our vacation and every other one out shined Imperial Safari tenfold.
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shep182 wrote a review Jan 2020
Vancouver, Canada5 contributions5 helpful votes
If I could give 0 I would. This was our 4th safari on our India - Sri Lanka trip and without a doubt the worst one. The driver was inept, and management refused to listen to our complaints. My wife was contacted via Instagram by the company. We ultimately chose to do the safari with Imperial in lieu of the one recommended by our hotel due to good ratings and easy and prompt responses via WhatsApp. Big mistake. The tour was 25k LKR, for a private Jeep for 2 of us; and an additional 700 for our local tour driver to join. This was comparable to other luxury safaris for Yala. There were three major issues with the tour: (1) the safari driver; (2) preparedness; and (3) management. 1. The safari driver was incapable of getting us in proper positions for photographs (eg getting pushed out of the way by other jeeps, giving only himself vantage points, and generally not listening). Further, he went down a closed road and got the Jeep stuck for over an hour, we eventually needed another Jeep to come pull us out (see photos). Finally, he was uncommunicative. It was our tour driver (not safari driver) that pointed out animals to us. 2. We had explicitly asked if the tour would provide us with binoculars, breakfast, and soda. We were not given any of these things. Although the driver borrowed some binoculars at our morning break, we missed seeing 2 leopards in the trees because we didn’t have them in the morning. We only saw 1 more leopard on the full day safari. We also found out later that the driver told his manager he gave us breakfast, but actually pocketed the money. 3. We messaged the manager (Pradeep) after our trip explaining these issues and stated that we were not happy with the tour. We said that we would be satisfied with a major discount or a complimentary safari the next day with their best driver. The manager refused, stating we needed to pay the full amount. I tried phoning him to further explain but he consistently hung up on me. The manager eventually phoned our tour driver to confirm the story as he did not believe me. The manger offered a 2k LKR discount on our 25k LKR safari—ridiculous. (This amount was said to cover our missing breakfast). For us we are upset because this was a once in a lifetime opportunity, and we genuinely thought we were splurging for the best. Bad drivers and mistakes happen, even if the driver got stuck for an hour I would not have minded—it was the ineptitude, lying and unreasonableness of it all that upset us. Please go and enjoy this beautiful park, just do it with another company.
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1 Helpful vote
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Юлия Д wrote a review Jan 2020
Izhevsk, Russia5 contributions
+1
Good excursion, we liked everything very much, saw an elephant, leopard, deer, we recommend it to everyone.
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Date of experience: January 2020
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