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Yosemite Family Adventures

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Yosemite National Park, CA, USA
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About Yosemite Family Adventures
Yosemite Family Adventures provides private guided Yosemite tours that are customized to each individual group. We are one of the only guiding companies servicing Yosemite that are permitted to transport our guests in and out of the park. We do the driving and guiding, you relax and enjoy all the beauty. We provide the following tours: Yosemite Sightseeing Tour, Hiking Tours, Fly Fishing Tours, Backpacking Tours, One Day Tours, Stargazing Tours and All Inclusive Packages.
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Yosemite Family Adventures
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David H wrote a review May 2
5 contributions1 helpful vote
Like Many others, this company have been terrible in response to the covid pandemic . We had booked and paid a deposit for a 3 day adventure for 2020. We had to cancel, for obvious reasons. Almost all of our other bookings gave us a full refund but not his company, They reached out to our good nature and offered a credit note instead. As this was a trip of a lifetime for us we were happy with the credit note as we had every intention of completing the trip asap after covid. However we are now trying to do the trip in 2022 but this company are refusing to answer calls or respond to emails. We do not know what to do next but they have £1100 of our money
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Date of experience: April 2022
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Michael R wrote a review Mar 2022
Richmond-upon-Thames, United Kingdom1 contribution
We booked a trip for Summer 2020 and was offered a Gift Card refund like others posted here. I now have been trying to rebook since autumn of 2021 with no emails or phone calls responded to. David this is a pretty disappointing customer promise and not what I would want to present as father to two children similar to you - I and sure this is the role model you want to create in making false promises and scamming people out of pocket.
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Date of experience: July 2021
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Bklynguy42 wrote a review Jun 2021
5 contributions2 helpful votes
After booking and being canceled because of COVID last year. I tired to rebook this company. After months of trying to get through, they finally returned my call 4 months and a week before my flight to say they were booked and they would refund me. The refund was due 6/1/21 and we are back to phone tag and no refund.
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Date of experience: May 2021
2 Helpful votes
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Natsfandc wrote a review Apr 2021
Natsfandc65 contributions82 helpful votes
We booked a tour for August 2020 but they cancelled it due to COVID and would only offer a credit - not a refund. They said they would try to buy back as many credits when they got back on their feet. We have asked for this now that Yosemite it back open but they haven't responded. We have tried to rebook the tour for this summer and the company will not return our calls or email messages. Our credit card company will not dispute the charge with them because the company offered a credit even though they will not honor it. Avoid. We are out $1K.
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Date of experience: April 2021
3 Helpful votes
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disneyrush wrote a review Jan 2020
Geelong, Australia9 contributions19 helpful votes
Our family of 3 did a full day sightseeing tour in September 2019. Nicole was our guide and she was an absolute gem - she was friendly and knowledgeable and we loved listening to all her interesting stories! As it was our first visit to Yosemite this tour was absolutely perfect and took all the hard work and stress away - we told YSA what we were interested in seeing and they developed a suitable itinerary for us. Although the cost leans more on the expensive side (especially considering the low value of the Australian dollar when we visited) I still think it was so worth it and we would definitely use this tour provider again - my husband in particular said it was his favourite day by far in our 3 week vacation and he can’t wait to come back!
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Date of experience: September 2019
2 Helpful votes
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