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Review Highlights
Don't waste your money!

We booked online through Viator. Big mistake! From day 1 we had trouble with the booking and took... read more

Reviewed June 24, 2017
Sandra K
Absolute Waste of Time - Cheap & Nasty

I tried to book online however was unable to do so for bookings made less than 48 hours prior to... read more

Reviewed May 6, 2016
Bryon B
,
Sydney, Australia
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Traveler Overview
  • Excellent33%
  • Very good0%
  • Average0%
  • Poor0%
  • Terrible67%
Jun 24, 2017
“Don't waste your money!”
May 6, 2016
“Absolute Waste of Time - Cheap & Nasty”
About
Pono Express Airport Taxi Shuttle serving HNL Airport, LIH Airport, OGG Airport, ITG Airport, and KOA Airports. Private and affordable taxi-like services to get you to your destination on time. All taxi, shuttle and tours are personalized and we...more
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Honolulu, Oahu, HI
Website
+1 808-651-4779
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Reviewed June 24, 2017

We booked online through Viator. Big mistake! From day 1 we had trouble with the booking and took months to sort out. On the day of arrival, Pono Express didn't turn up. We tried 2 phone numbers and both went to message bank. No one...More

Thank Sandra K
PonoTaxi, Manager at Pono Express, responded to this reviewResponded June 26, 2017

The customer had placed a different date into the flight information details. I had confirmed that the information of the details was made on the cunstomers error and the customer did confirm that the details was not the correct date, but they still blame us...More

Reviewed May 6, 2016

I tried to book online however was unable to do so for bookings made less than 48 hours prior to departure so I booked via phone on our day of departure for two adults with two suitcases 20KG nothing unusual, the phone booking was easy...More

Thank Bryon B
PonoTaxi, Owner at Pono Express, responded to this reviewResponded May 8, 2016

I sincerely apologize for this incident. My instructions were specifically to never have the KIA used for vacationers. I was told by the dispatcher the reason why the KIA was used, because no other vehicle / driver was available. The driver Brett that you had,...More

Reviewed February 26, 2016 via mobile

Finding ourselves on Oahu for my husband's surgery, we had the trip paid for by the insurance company. Our rides to and from the airport, the hotel and the surgery center were provided by Pono Express. The drivers were all friendly, on time, and helpful....More

Thank MichelleandDere... N
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