Cycle City
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 5:00 PM
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What people are saying
Terrible Service Department
Aug 2020
I would give them a 0 if I could. We drop my husband’s bike for a recall on his ZX10R after a few hours of them working on it. When we finally got it back we notice instantly it didn’t sound right theres clicking sound that shouldn’t be there. So my husband asked his fellow bikers that are more experienced with bikes told him to take the bike back to them because that doesn’t sound right. So the next day we took it back to them. Finally for a week on them having the bike on their shop let alone never updating us on what’s going on with the bike. They finally answered our call & told us the bike is good we can pick it up but the technician found a nail on the rear of the tire after a test drive. And they wanted $230 to patch the nail. We went to talk to them in person & asked them is it possible your technician had put it there when he/she took the bike for a test drive. Because my husband could’ve felt the nail when driving his own bike. His response, There’s a possibility but it’s unlikely. And you’re not experienced enough for you to felt that & you haven’t road many bikes. So we left but I decided to talk to a manager so I called them multiple times with no answer so I left a message. About an hour later finally a manager name Matthew called. We told him what’s going on. Same excuses has the technician. His response, Yeah there’s a possibility the technician had put the nail while he/she took it for a test drive but we get people here with their bikes having nails on their tires them not knowing it’s there. I’m not an investigator. Do you even know the recall on your bike?!?! Etc. He also stated, There’s nothing wrong on the bike when you drop it back. We did the recall twice for nothing when your bike was good from the first time we did the recall it sounds the same as the other ZX10R on our shop. Wow this is how they handle things around their shop?!?! They’re good at selling bikes but terrible on their service department!! Don’t want to own up for their mistakes nor solve any problem. We should’ve listened to most of the bikers here telling us to never take your bike to be serviced from them.

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Top ways to experience nearby attractions

Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.0
20 reviews
Excellent
13
Very good
1
Average
0
Poor
1
Terrible
5

Gee
Birmingham, UK80 contributions
Oct 2015 • Family
We always back come here for Harley shirts and jackets (my dad has also bought a helmet and some parts from here before). If you ask for the Harley tour they will take you upstairs and show you all the private bikes they have and will explain the history of them and answer any questions. Is right next to the Oahu's airport and also has a Wendy's next to it.
Written September 12, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ryan T
Seoul, South Korea1 contribution
Jul 2015 • Couples
My wife and I recently stayed on Waikiki Beach and were looking to rent a Harley to ride around the island. Diamond Head Harley Davidson located in the Marriot Waikiki Beach resort was extremely friendly and helpful. Our hotel was close by and I had seen their online information already. We were helped immediately by knowledgeable and friendly staff. I worked with Jayden who helped me reserve a bike that fit my needs. I was looking for a street glide but there were none available for the week I was there. Instead, Jayden asked me what kind of riding I was planning on doing and we worked together to find a day in our schedule that they had a touring type bike available. I rented a 2015 Heritage Softtail. The staff was very helpful in going over routes and made several recommendations. We definitely had a great experience and recommend renting from this outlet to anyone interested in riding around the island.
Written July 20, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ian606
Rockhampton, Australia248 contributions
Jun 2016 • Couples
We went to cycle city to look for a new jacket. The service was excellent and the product represented great value. I will definitely be back.
Written June 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mud0nthetires
Edmonton, Canada25 contributions
Dec 2014 • Friends
Our party rented 3 Harleys out of the Waikiki location of Cycle City at 2201 Kalakaua Avenue
Honolulu, HI, United States +1 808-791-7880. HUGE MISTAKE. The manager in there took nearly 1 hour 45 minutes to get the three of us out the bike. She was not very accommodating when one of our party forgot her credit card and her husband was there on a joint card to pay! She made her go back and get her card. When we returned the bikes the kid there told one of us to leave and fill up the bike. All three bikes were filled at the same time. We refused couldn't believe a couple of bucks worth of gas was such a problem. Unreal. Thee people shouldn't represent Cycle city. Brutal service and I will never rent from them again.

I have had good experiences at the dealership just brutal at this boutique though.
Written January 1, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

J.K.
1 contribution
Oct 2019
After learning that an applicant with two master's degrees was on the Autism Spectrum, Bill Kato and Olisha Watson rescinded the applicant's job offer. If you have a permanent disability, don't apply at Cycle City.
Written October 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

David B
Zushi, Japan248 contributions
Jun 2016 • Solo
this is one of the best Harley Davidson/Motorcycle sites I've ever been too! While it is mostly Harley Davidson they do sell other bikes as well. This is the place to get your shirts and dip dots as well. As soon as I walked in I was offered coffee and a chance to sit and relax in their customer lounge. No hard sell, just very friendly service! Their upstairs lounge is way cool! They have several vintage bikes up there, a pool table, and several nice leather chairs to sit and relax! Grab a coffee and un-wind!
Written June 11, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Eric C
Huntington Beach, CA21 contributions
Jun 2014 • Couples
Just got back from a trip to the island of O'ahu and I was able to take a day and ride around the island with my wife on a sweet 2014 HD Street Glide! There are a few places on the island to rent bikes, so I went online & filled out the "contact me" form from 2 different places. I got a phone call back from Cycle City in less than an hour, so I talked to them & got a bike reserved. The process was super easy!

Cycle City is located in the Waikiki Marriott, which was really convenient since we were staying in Waikiki. The rental process only took about 15 minutes & we were on the road. These guys are owned by HD, so they always have the latest bikes, our Street Glide was brand new.

The staff was incredibly friendly, helpful & efficient! Returning the bike was also easy - took about 10 minutes.

I'd give it more than 5 starts if I could!
Written June 8, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Janee B
1 contribution
Aug 2020 • Family
I would give them a 0 if I could. We drop my husband’s bike for a recall on his ZX10R after a few hours of them working on it. When we finally got it back we notice instantly it didn’t sound right theres clicking sound that shouldn’t be there. So my husband asked his fellow bikers that are more experienced with bikes told him to take the bike back to them because that doesn’t sound right. So the next day we took it back to them. Finally for a week on them having the bike on their shop let alone never updating us on what’s going on with the bike. They finally answered our call & told us the bike is good we can pick it up but the technician found a nail on the rear of the tire after a test drive. And they wanted $230 to patch the nail. We went to talk to them in person & asked them is it possible your technician had put it there when he/she took the bike for a test drive. Because my husband could’ve felt the nail when driving his own bike. His response, There’s a possibility but it’s unlikely. And you’re not experienced enough for you to felt that & you haven’t road many bikes. So we left but I decided to talk to a manager so I called them multiple times with no answer so I left a message. About an hour later finally a manager name Matthew called. We told him what’s going on. Same excuses has the technician. His response, Yeah there’s a possibility the technician had put the nail while he/she took it for a test drive but we get people here with their bikes having nails on their tires them not knowing it’s there. I’m not an investigator. Do you even know the recall on your bike?!?! Etc. He also stated, There’s nothing wrong on the bike when you drop it back. We did the recall twice for nothing when your bike was good from the first time we did the recall it sounds the same as the other ZX10R on our shop. Wow this is how they handle things around their shop?!?! They’re good at selling bikes but terrible on their service department!! Don’t want to own up for their mistakes nor solve any problem. We should’ve listened to most of the bikers here telling us to never take your bike to be serviced from them.
Written August 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

LLG
Kailua-Kona, HI1 contribution
Aug 2020 • Couples
Fix the actual bike that you were paid to fix. Do the job that you were paid to do. I have never been more disgusted in a business that DOES NOT care for the safety of paying customers. DONT BRING YOUR BIKE HERE IF YOU VALUE YOUR LIFE.
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

K F
Amarillo, TX584 contributions
Nov 2017 • Couples
Visited to purchase HD Honolulu hat that was not available on Waikiki. We were not greeted when we walked in, we were not asked if we needed help, nothing.....very unfriendly shop!

They do have a nice collections of colors displayed in the store.
Written November 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Cycle City (Honolulu) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Cycle City

Cycle City is open:
  • Sun - Sun 9:00 AM - 5:00 PM
  • Mon - Sat 9:00 AM - 7:00 PM