Time of year
Janee B wrote a review Aug 2020
I would give them a 0 if I could. We drop my husband’s bike for a recall on his ZX10R after a few hours of them working on it. When we finally got it back we notice instantly it didn’t sound right theres clicking sound that shouldn’t be there. So my husband asked his fellow bikers that are more experienced with bikes told him to take the bike back to them because that doesn’t sound right. So the next day we took it back to them. Finally for a week on them having the bike on their shop let alone never updating us on what’s going on with the bike. They finally answered our call & told us the bike is good we can pick it up but the technician found a nail on the rear of the tire after a test drive. And they wanted $230 to patch the nail. We went to talk to them in person & asked them is it possible your technician had put it there when he/she took the bike for a test drive. Because my husband could’ve felt the nail when driving his own bike. His response, There’s a possibility but it’s unlikely. And you’re not experienced enough for you to felt that & you haven’t road many bikes. So we left but I decided to talk to a manager so I called them multiple times with no answer so I left a message. About an hour later finally a manager name Matthew called. We told him what’s going on. Same excuses has the technician. His response, Yeah there’s a possibility the technician had put the nail while he/she took it for a test drive but we get people here with their bikes having nails on their tires them not knowing it’s there. I’m not an investigator. Do you even know the recall on your bike?!?! Etc. He also stated, There’s nothing wrong on the bike when you drop it back. We did the recall twice for nothing when your bike was good from the first time we did the recall it sounds the same as the other ZX10R on our shop. Wow this is how they handle things around their shop?!?! They’re good at selling bikes but terrible on their service department!! Don’t want to own up for their mistakes nor solve any problem. We should’ve listened to most of the bikers here telling us to never take your bike to be serviced from them.…
Date of experience: August 2020
LLG wrote a review Aug 2020
Kailua-Kona, Hawaii1 contribution
Fix the actual bike that you were paid to fix. Do the job that you were paid to do. I have never been more disgusted in a business that DOES NOT care for the safety of paying customers. DONT BRING YOUR BIKE HERE IF YOU VALUE YOUR LIFE.
Date of experience: August 2020
J.K. wrote a review Oct 2019
1 contribution1 helpful vote
After learning that an applicant with two master's degrees was on the Autism Spectrum, Bill Kato and Olisha Watson rescinded the applicant's job offer. If you have a permanent disability, don't apply at Cycle City.
Date of experience: October 2019
1 Helpful vote
KatzTravels wrote a review Nov 2017
Amarillo, Texas583 contributions71 helpful votes
Visited to purchase HD Honolulu hat that was not available on Waikiki. We were not greeted when we walked in, we were not asked if we needed help, nothing.....very unfriendly shop! They do have a nice collections of colors displayed in the store.
Date of experience: November 2017
Lynn11361 wrote a review Aug 2017
Singapore, Singapore70 contributions25 helpful votes
Service was friendly, efficient and had us on the road in good time. Bike performed great with no problems. We covered over 300 miles in 2 days and saw nearly the entire island of Oahu. Remind them to set the suspension for 2 if you've got a passenger. Would certainly use them again next time. …
Date of experience: August 2017