Roberts Hawaii
Roberts Hawaii
4
Historical & Heritage ToursMovie & TV ToursSightseeing ToursNature & Wildlife ToursBus Tours
7:00 AM - 9:00 PM
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Wednesday
7:00 AM - 9:00 PM
Thursday
7:00 AM - 9:00 PM
Friday
7:00 AM - 9:00 PM
Saturday
7:00 AM - 9:00 PM
Sunday
7:00 AM - 9:00 PM
About
Roberts Hawaii Tours and Transportation, taking you from the mountains to the oceans in the beautiful state of Hawaii. Island experiences, adventures and stories, driven with aloha.
Honolulu, Hawaii

Suggest edits to improve what we show.
Improve this listing
Tours and Tickets by Roberts Hawaii
Travelers talk about
(58 reviews)
(19 reviews)
(180 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,720 reviews
Excellent
992
Very good
285
Average
121
Poor
98
Terrible
224

MMvet
Mosgiel, New Zealand74 contributions
3.0 of 5 bubbles
Jan 2020 • Family
For many personal reasons Pear Harbour was considered a must do trip for our family. We had booked the early morning trip, we were at the designated pick up point and on time however after waiting over 45 minutes for Roberts to pick us up we asked the hotel to contact Roberts. Only to find that we needed to wait until 7am to contact them. When they were finally contacted they tried to blame us for not being at the correct pick up point and on time, which was incorrect. Fortunately our hotel concierge ensured that we were on the next trip, later than originally planned but we made it. Once at Pearl Harbour we found that it lived up to our expectations.
I would recommend another tour operator or go independently it’s worth the trip.
Written January 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha MMvet, Thank you for your review. We appreciate your comments. Please accept my apologies with the pick-up mishap. Can I ask what hotel your where at? I would like to check on what happened. Also, I'm glad once you got to Pearl Harbor it met your expectations. Mahalo again for your review,
Written January 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrew G
Glasgow, UK52 contributions
3.0 of 5 bubbles
Jan 2020 • Couples
Despite a startling number of stops in Waikiki - we must have had 7-8 stops; and a driver who loved the sound of his own voice whittering incessantly on a tannoy mixed with interference, we enjoyed our trip.

The ‘city tour’ aspect is literally driving around in traffic, it was not overly worthwhile, in my opinion.

One perk was that as we were using our Go Oahu cards for the tour, we were also able to use the audio tour and the submarine on site, both of which were extremely worthwhile. Unfortunately, we did not have time to take the shuttle bus to the other nearby sites.
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha C4194JZandrewg, We appreciate your review and will look into your concerns. Is it possible to provide with with the date and hotel you where picked up at. I would like to use this opportunity to improve our tour. Mahalo,
Written February 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sandra P
Montreal, Canada189 contributions
5.0 of 5 bubbles
Mar 2020
We did the circle tour of Oahu with Roberts tours and our bus driver, KoKo was fantastic. He gave us information throughout the drive, his voice must have been hoarse by the end of the day. He was so full of information about the island. We especially appreciate the effort he made so that we could visit the macadamia nut and coffee farm. Excellent tour! Excellent tour guide!!
Written March 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha Sandra, Mahalo for your wonderful review. Your comments are greatly appreciated. I'll share your compliments about Koko with her a manager. Mahalo,
Written March 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Antonio A
1 contribution
2.0 of 5 bubbles
Aug 2021
For what I paid ($220) I expected a much better experience. The staff seemed disorganized and our ride arrived almost an hour late. Instead of pulling up to where we were waiting they made us walk to where they were parked when they could have easily driven up to where we were. If that wasn't bad enough the driver kept putting his foot and the gas and taking it off all 26 miles to our hotel!!
I didn't put one star because at least the gentleman that attended us at the airport was apologetic and kind. I asked for a refund or at least a discount which he said he would talk to his superiors about but nothing. I reached out after our trip and still no reply so I'm resorting to this negative review, which frankly I don't like to do but if it help someone else. I hired a different company (R&L Taxi and Tours) which charges less than half of what I paid and a much better experience. I wish I knew about R&L when I was looking for transportation from the airport to our hotel.
Written September 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha Ay Antonia, Mahalo for your review. However, Viator review is set up for tour booked through Roberts Hawaii Tour. I've referred your review to Roberts Hawaii Airport Shuttle team. My apologies for your poor experience. Note: If your Shuttle service was booked through Viator. Contact them directly and they will work with Roberts Hawaii Airport Shuttle service. Mahalo,
Written September 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Holly
Palmdale, CA9 contributions
5.0 of 5 bubbles
Jun 2022 • Business
We had a great ride to the Polynesian Cultural Center. Our driver “Cousin Lisa” was very polite, kind, friendly and knowledgeable. She was helpful to everyone boarding the bus. She even stayed a little late at the boarding spot to help work out a few reservations so that no one was left behind. She then gave us a very detailed history of the island and various spots of interest as we drove from Waikiki to the North Shore. Our driver for the ride home was just as wonderful. “Cousin Shaft” was attentive and helpful. He made sure everyone was comfortable and kept the bus cool and quiet on the ride back so we could sleep if we wanted to. Thank you to Robert’s Hawaii for taking such good care of us!! 🙏🏻🌺
Written June 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha, Thank you so much for your feedback. I'm happy to hear that Cousin Lisa and Shaft took great care of you during your travel time. We hope too see you in the future again! Mahalo,
Written June 15, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paula
Waxahachie, TX28 contributions
1.0 of 5 bubbles
Feb 2022
Terrible, bus driver said meet here at4:30pm when we were dropped off. Arrived at 4:20 and no bus…..office stated bus just left, we were to be there at 4:00 for pickup. All twelve in our group heard 4:30…bus would wait 5 minutes only. Office stated we missed bus and had to get back on our own. Despite all 12 of us saying we were told 4:30 pick up office said “No pick up was at 4pm”. Thank god for Uber. Later learned guide on drop off was new and gave the wrong time for pick.
Written May 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha, We appreciate all of our review's. I'm sorry to hear about your disappointment. Please contact us at reservation@robertshawaii.com with your service date and product purchased so we can investigate what happen. We look forward to hearing from you.
Written May 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

robynddavis
Bayville, NY10 contributions
1.0 of 5 bubbles
Jan 2022 • Couples
We called them for airport transfers because my husband was having back issues and we hoped they would help us with the luggage but instead the driver stood and watched us struggle to get the bags out and then sped off. They also picked us up at 8 pm for a midnight flight! When I asked them to come at 9 instead I was told they couldn’t because they had so many pickups. But we were the only ones in the van! If I hadn’t paid in advance I would have called an Uber. They were rude and inconsiderate for a business that makes it’s reputation on service!
Written January 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha Robyn, Your review is very important to us and I thank you for bring this to our attention. I will investigate what happen. Please accept my apologies. Mahalo, .
Written January 24, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andres D
1 contribution
1.0 of 5 bubbles
Jul 2021
When I scheduled my Luau for four, I never noticed that I had entered a date before my actual arrival to the island. As soon as I was reminded, I realized tat I had made a mistake. I immediately sent a response and tried to reschedule. Unfortunately I was unable to due to all dates being booked solid. Since the time difference is so far apart I responded too late according to the folks at Roberts and I was unable to even get a refund of any sort. My recommendation to any and all veterans, especially disabled as myself, stay at the Hale Koa and attend their Luau. It started back up the last night we were there. They give an awesome show and you don't even need to leave the grounds.
Written August 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha J Andres, Please allow me to look into your mistaken date. Can you please mail a copy of your Airline Ticket with your arrival date? I'll see we can assist. Please address to: Roberts Hawaii 444 Niu St. Suite 300 Honolulu,Hi 96815 Att:G.Meyer - Sales Mahalo,
Written August 5, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

0123456789
Minnetonka, MN12 contributions
5.0 of 5 bubbles
Aug 2021 • Couples
Cousin Greg was the best tour guide we have ever had. Funny, friendly, full of knowledge about the areas we saw. Truly made us feel like Ohana. Got to swim in a waterfall, and stand up paddle board. This tour is also unique as it gets going earlier, thus you beat a lot of the crowds. Would definitely recommend. Thanks again Greg!

E & D from MN
Written August 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha Pugzforlife, Thank you for your wonder review. We are a 3rd party for this activity. I'll be sure that Greg gets you review. Mahalo, .
Written August 9, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christopher V
1 contribution
1.0 of 5 bubbles
Jul 2023 • Friends
We were supposed to have a shuttle pick us up at NCL port to the airport in Hawaii at 8:00 a.m. They didn’t show then. I called their customer support and we’re told we were scheduled at 9:00. We waited until then, they didn’t show. I called them back and they told me they had already been there, picked up some other people and marked us as a no show. We were there for more than an hour. They then told me they couldn’t do anything thing for us, that we were on our own.
Written July 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha Christopher, I sorry, I don't know what happened. Our normal NCL pick at the pier is 9am. We pick-up another couple from the pier at 9:05. However, they couldn't locate you.
Written July 10, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-10 of 1,648

Roberts Hawaii - All You Need to Know BEFORE You Go (2024)

All Honolulu HotelsHonolulu Hotel DealsLast Minute Hotels in Honolulu
All things to do in Honolulu
Day Trips in Honolulu
RestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars