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Custom Island Tours

Honolulu, HI, USA
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About Custom Island Tours
Custom Island Tours provides customizable private tours of the island of Oahu, Hawaii. Our 8 hour tour of the island usually includes Hawaiian cultural sites and history, and geological history of the island. A favorite activity on our tour is snorkeling with turtles. We have vans that can accommodate private tours of 1 to 11 customers per van.
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Hours Today: 7:30 AM - 9:00 PM
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What is Travelers’ Choice?
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Nicole L wrote a review Jun 17
2 contributions
Perfect. Simple as that. Raul was AMAZING! He was so cool, laid back, greatest stories, thoughtful (thanks for adjusting to avoid sitting in traffic), and filled with knowledge about the island and culture. My husband and I are not big on the typical tourist spots. Raul got it and took us on a unique adventure that was exactly what we were looking for. Clean van, always had water for us, on time and called us to let us know his ETA for pick up. Just could not say enough good things about this experience...and Raul is really the key reason we had such a memorable day.
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Date of experience: June 2021
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Deanna M wrote a review Jun 11
3 contributions
Lei was Awesome!! She is very knowledgeable about All the islands of Hawaii, personable, patient, and kind; she made sure we saw everything we wanted to see and went everywhere we wanted to go. It was a group of six of us plus a baby; Lei made sure we were taking care of!! Mahalo!
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Date of experience: June 2021
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pattep2 wrote a review Jun 10
Smyrna, Tennessee12 contributions
+1
The tour with Ed was fantastic! He was extremely knowledgeable about the area and showed us incredible sights around the island. The beaches, scenic oceans views and hot spots on the north shore were amazing. If you are looking for a true island tour, I highly recommend Custom Island Tours with Ed as your guide.
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rrice25 wrote a review Jun 1
New York8 contributions14 helpful votes
Driver/Guide (one person-"Host") makes all the difference and we did not have a good experience. "Johnnie Aloha" (yes, that is what our Host wanted to be called) met us at our hotel. We were late with the logistics of maneuvering a family and found him near the van putting out his cigarette. This would become a theme throughout the day - "we're done - where's the driver..." Positives - vans very clean, we made our way around the island (main goal of the excursion), driver was very friendly to my son. Negatives - Host would not stop talking about himself, would talk over us/mansplain (which was especially "fun" when he was saying "just ask any questions you want I'll answer them" and continue talking over and over about self), Host fumbled with technology saying he'd "ask Siri" for us while holding up the phone and pointing to it nearly running off the road while driving (multiple times), He took out a fence post on first stop while complaining about not needing backup cameras (ironic), he pointed out the year on EVERY bridge we crossed (honestly about the once thing we learned on this trip, but who cares that some rando bridge was made in 1987). Note the pictures I included (vs others deleted) for examples of the technology problems our host experienced. We got ample time at Waimea Falls which was a main reason for booking but we basically got talked out of many of the other things we wanted to do and got pushed to the tour company's "tourist traps" (the coffee place, the macadamia nut "farm" and my "favorite" spot, the mediocre shrimp place where we were even herded at one point so driver could declare we were the ones he brought in for the store to see). Shrimp were cold and not very good. One final note. Our Host stated over and over that he came in special for us to do this tour. He also told us (at least 6 times) to go on Trip Advisor and leave a 5 star review (even in a semi threatening manner at one point saying he was "James Bond" and had a license to kill). He stated if we did not leave 5 star reviews there was "no point so why bother." Sorry, I had to take the time and "bother" other people because this was NOT a positive experience and others need to know.
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Date of experience: May 2021
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Response from CustomIslandTours, Owner at Custom Island Tours
Responded 2 weeks ago
Aloha, I'm sorry to hear that your experience wasn't perfect. Johnny usually drives for other tour companies and unfortunately brings some of the bad habits that he's learned there with him. Ironically his name is stored in my phone from the first time that I hired him as Johnny 5 Stars, the name that he referred to himself as. Johnny is not a regular driver for this company, and based on your review, even less so.
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Ghendy23 wrote a review May 2021
1 contribution
This was a unique way to get familiar with the whole island. Our guide, Raul, did a great job of showing us around and customized the tour to our wishes. We went at our own pace and were able to stay longer at some places. So much better than being herded around with a large group. Thank you for everything! We'd do this again!
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Review collected in partnership with this attraction
Date of experience: May 2021
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