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About Discover Hawaii Tours
Leave those giant motor coaches to the herd. Savvy travelers join Discover Hawaii Tours on our small-group tours that include the Road to Hana, island sightseeing, eco tours, private tours and much more. Our huge selection of tours and our friendly, professional tour guides create an unforgettable experience of Hawaii that you'll love. We want you to feel at home in our islands, and it's our mission to provide the perfect tour for your Hawaiian vacation. We want you to love our tours so much that you’ll tell your friends! Since 1995, we’ve hand-selected the finest tour guides in the islands. Our guides are experts on Hawaiian history and culture, including Pearl Harbor and ancient Hawaiian folklore. When you choose Discover Hawaii Tours, your tour guide will be as memorable as the breathtaking sights around you. Discover Hawaii Tours is a locally owned and operated company with headquarters in Honolulu.
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Douglas63 wrote a review Oct 18
Winchester45 contributions70 helpful votes
Tour guide was knowledgeable. Can spend hours on the U.S.S MISSOURI. INSIGHT on downtown Honolulu was amazing. Arizona Memorial allows you to reflect on the events of December 7th 1941.
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Date of experience: October 2021
NC2 wrote a review Aug 2021
2 contributions
We did the Grand Island Tour with Tours Around Paradise LLC NUI Tours. It was simply amazing!!! Jack & Bobby were the best!! You can’t get a better tour guide than Jack and Bobby got us to every destination safely! The experience as a whole was worth it! We did snorkeling, loved how Jack gave us such good tips for the best experience! We stopped at local eateries & shops, saw breathtaking views, historic sites and even saw giant sea turtles!! It was the best!! Highly recommend
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Date of experience: August 2021
Rhonda M wrote a review May 2020
Northport, Alabama1 contribution4 helpful votes
Zero Stars!!! We made reservations with this company for a much anticipated trip to celebrate a college graduation. I made the reservations well in advance and then came the Corona Virus. We were forced to cancel our reservations because of the pandemic. I was assured that we would receive a refund for our tour but that they would have to wait to see if we could receive a refund for the air fare. I was instructed to call back two weeks later to confirm. When I did this the representative stated that I WOULD be receiving a full refund including air fare and it would be in my account within 30 days. After this time passed and I didn't receive the refund I called back. They tried to say they could not find my name or reservation in the system. They said I must have made my reservation with 'Aloha Sunshine Tours' instead of Discover Hawaii Tours. I then went back to my confirmation email and typed in Aloha Sunshine Tours to go to the website, low and behold it took me to Discover Hawaii Tours. A little sketchy for sure!. I was able to find a phone number for Aloha Sunshine Tours and left multiple voice mails and messages with the answering service and they said they would have the manager call me back...no return call. When I called the number again (probably for the 30th time) the number went to Discover Hawaii Tours and the representative again said that he could not find my name or confirmation number. I asked him why the number I called would ring at a different business and he said that they were all out of the office and may have forwarded calls to him. I explained to him what my issue was and he instructed me to call my bank and try to get my money back that way. That is what I did and after investigation my bank said they were told that this company does not offer any refunds. Needless to say I lost $1400.00 that could be spent on many other things, simply due to a pandemic and a bogus company. Do not book with these people!
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Date of experience: April 2020
4 Helpful votes
thej_dg wrote a review Dec 2019
7 contributions12 helpful votes
Booked tour during early Dec for a late Dec tour. Paid in full, and received confirmation emails and tickets. Showed up at pickup point at scheduled date and time, and there's no one to pick us up. Called the customer service number, and the rep said: "I'm sorry. I see your reservation here, but no pickup was scheduled. The tour is now sold out, and we cannot accommodate you". Spent 20 minutes trying to discuss options with the customer service rep, and other than "I'm sorry", and "We will issue a full refund", there were no solutions presented. My family and I were left high and dry, with no options, and six hours to with nothing to do. We travel from a long way away, and have limited time at Hawaii. How can pre-booked and pre-paid tours be canceled with no-shows from the vendor? A full refund will never cover the opportunity cost of the time and overall effort spent. Absolutely terrible experience. Highly recommend avoiding this company at all costs.
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Date of experience: December 2019
6 Helpful votes
Shopaholic021 wrote a review Sep 2019
Melbourne, Victoria133 contributions49 helpful votes
This was our 2nd time on the Waikele outlet buses and not impressed! It seems this time the drivers were family members of the owners....didn’t explain anything on the way there re the destination passports (which passengers are entitled to for extra discounts) to the passengers who had never been before and when dropped off just said pick up here. Then on way back just dropped us off in Waikiki and when asked why not dropping us off where we were picked up from said need to get another shuttle. In the bus the driver said he couldn’t wait to get to the beach and I guess that was more important than dropping us at our destination which is pretty bad service.
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Date of experience: September 2019
4 Helpful votes