On 10/17/19 at approximately 12:30PM our cruise ship captain notified us that our ship would not be able to make port in Newport, RI, because of high seas and gale force winds. Our tour was scheduled for 11AM the next morning on 10/18/19, so my calls to this tour operator were placed at 22 hours prior to the scheduled tour. The weather and the timing were out of my control, and yes, I was slightly less than the 24 hour minimum on the cancellation policy, but I was very disappointed that Native Newporter Tours declined my request for a refund of $110. Considering the weather, I very much doubt that he would have been able to book someone else for a walking tour on that day, and I believe that most tour operators given these circumstances would have refunded my purchase price. In addition, I have called several times, hoping to discuss this with Peter, but he as chosen not to return my phone calls.
