BUF Buffalo Airport Taxi

BUF Buffalo Airport Taxi: Hours, Address, BUF Buffalo Airport Taxi Reviews: 4.5/5

BUF Buffalo Airport Taxi
4.5
Taxis & Shuttles
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6:00 AM - 5:00 AM
Monday
6:00 AM - 5:00 AM
Tuesday
6:00 AM - 5:00 AM
Wednesday
6:00 AM - 5:00 AM
Thursday
6:00 AM - 5:00 AM
Friday
6:00 AM - 5:00 AM
Saturday
6:00 AM - 5:00 AM
Sunday
6:00 AM - 5:00 AM
About
BUF Buffalo Airport Taxi in Buffalo NY offers a reliable, on time and affordable Airport Taxi Service. We offer a quality and safe airport taxi from Buffalo Airport to Niagara Falls USA and Niagara Falls Canada. TRANSPORTATION FROM BUFFALO AIRPORT TO NIAGARA FALLS CANADA ONLY $75, and TRANSPORTATION FROM BUFFALO AIRPORT TO NIAGARA FALLS NY ONLY $65 . You can pay cash or credit to the driver upon your destination. Think beyond the airport taxi service transfer. Quality, safety, and dedication is a key in our Airport transportation. To ensure for its customers safely, and punctuality our Airport Taxi service is well-equipped with GPS technology and flight tracking system. Being available 24/7, the taxi driver makes sure that you are never too late to the airports. You TIP only if you like the service. The price will be the same back to the Airport (yes we do pick you up from your Hotel). VAN or a CAR are the same price.
Suggested duration
More than 3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
224 reviews
Excellent
170
Very good
18
Average
4
Poor
8
Terrible
24

Sal A.
Buffalo, NY43 contributions
Jun 2021 • Business
Great service and very professional upon arrival. I scheduled a Time pick up to get to a destination in Niagara Falls and driver was prompt and very helpful with bags. Highly recommended, will see you guys on my return trip.
Written June 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been experiencing. I'm so glad you're happy with the driver performance. I would love to make your experience even more amazing. Thanks for your review.
Written October 25, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

KOMATSU
1 contribution
Jan 2020 • Family
We searched many kinds way from Buffalo International airport to Niagara Falls (Canada), and finally decided this company because they replied us a reasonable price just like what they shows on website quickly. They always replied our question no longer than 5 mins, that was excellent and helpful during our trip. Our both ways driver is YaYa, he is excellent. Always friendly and on time, and his car is very clean. Strong suggest!
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Shaw
Singapore, Singapore1 contribution
Jan 2020 • Family
Used them both ways Niagara _ Buffalo. Drivers Devar n Abuu were good, make conversations easily to keep the journey more interesting. Will definitely use this service again.
Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicole G
Oakville, Canada4 contributions
Apr 2021
We have booked with them twice. Both times we have had issues once we got to the airport. First time driver that texted seem confused about who we were and then proceeded to also take another passenger across the border in our same vehicle charging us both for the trip. Given the covid safety guidelines and the potential that someone could get held up through customs it was unacceptable that they took multiple parties across in one car unannounced. The 2nd time, upon arrival the driver answered the call on arrival and hung up. Then after trying multiple times to call the main number with no luck we were told by some one at the airport to get in the taxi line outside and get a white taxi. The fare ended up being more than the confirmed price. not even sure it was the same company. no follow up and no apology. not sure what kind of business they are operating. I would recommend checking another cab company - nobody should have to deal with this upon arrival.
Written April 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thanks for notifying us about this performance issue. We are sorry that your experience at BUF Buffalo Airport Taxi didn’t quite match your expectations. I apologize on behalf of everyone at BUF Buffalo Airport Taxi. Please know that your situation was an exception. I would appreciate another chance to earn your business. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. But what happen during this time of the year was very hectic. The Canadian government requires anybody coming into the country by plane must quarantine for 14 days. The first three days of that quarantine have to be in a government-approved hotel while they await COVID-19 test results, and that gets expensive. So Canadians start calling our taxi cab services to roll them across the border, after flying to border areas on their way home from business or vacation stays in the U.S. Therefore our Taxi company was getting besieged with MORE THAN 30,000 Canadians PER month and soon or later it became out of control since we were having highest levels of network congestion since but at the same time all our dispatcher and the whole office crews were trying our best serving customer on our ONLINE LIVE CHAT TOOL. As you can see we have few negative feedback among OVER the 30,000 customer we served MONTHLY during these crazy busy time. We are trying to improve to serve everyone of our customer with a happy outcome. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Please Feel free to contact our support team on our LIVE CHAT and we'd be more than happy to assist you and compensate you with an amazing taxi service. Looking forward to your response!
Written October 25, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

James M
Brooklyn, New York22 contributions
Sep 2021 • Couples
I recently needed transportation from Buffalo Airport to the Red Coach Inn in Niagara Falls NY with return transportation needed two days later. In searching the web, I saw a listing for Buffalo Airport Taxi, which according to their website offered transportation from Buffalo Airport to Niagara Falls NY for $75 per car, not per person. Based on the rate, I decided to request car service to/from Niagara (online).
My experience with the Taxi service began well as the car was on time for the airport pickup. However, upon arrival in Niagara, the driver advised me that the fare was $95. I told him the Taxi website quote was $75. The driver indicated that the $75 quote had to be a mistake since $95 is what he is accustomed to charging. Fortunately, I had a copy of the $75 quote for the driver's review. After, unsuccessful attempts to reach his dispatcher, the driver honored the $75 fare.
The primary reason for the low rating is what occurred (or did not occur) for the scheduled return trip. The evening prior to the scheduled pickup from Niagara, I called the taxi service to confirm pickup for the next morning. The dispatcher confirmed and advised that the driver would call me prior to pickup. I did not receive a call from anyone from the Taxi company around the scheduled pickup time; therefore, I called to inquire the pickup status and was advised by the Taxi service that I was "not in the system" and that no cars were in the Niagara Falls NY area. Since I was pressed for time to make my 11:00 flight to NYC (next flight was 4:40), I had to scramble to get a Lyft car for the airport.
G
Fortunately, I got to the airport in time; however, the"no show" by Buffalo Airport Taxi was unacceptable.

Written September 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. The reason why we raised the price to $95 because of the Covid19 wait time at the Airport. We specifically specified the price increase on our website, but for some reason Google is sill showing our previous old price on search engine but when you actually click our official website the price you see is the updated $95. Please feel free to reach out to dispatch manager on our LIVE CHAT with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your feedback.
Written October 25, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Peter C
St. Andrews, UK6 contributions
May 2021
DO NOT USE. I see people who have had good experiences. No idea how. Driver never showed. To make matters worse dispatch needed to be called 45 times before answering. Their live chat never worked and when they finally answered the customer service level was horrendous. 0/10 on every evaluation criteria. They have an informative site. 50 minutes waiting with several other “screwed over customers” we found an alternative service. Too unreliable to take a chance. Sorry hate to give bad reviews during tough times but these guys don’t deserve to still be in business.
Written May 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thanks for notifying us about this performance issue. We are sorry that your experience at BUF Buffalo Airport Taxi didn’t quite match your expectations. I apologize on behalf of everyone at BUF Buffalo Airport Taxi. Please know that your situation was an exception. I would appreciate another chance to earn your business. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. But what happen during this time of the year was very hectic. The Canadian government requires anybody coming into the country by plane must quarantine for 14 days. The first three days of that quarantine have to be in a government-approved hotel while they await COVID-19 test results, and that gets expensive. So Canadians start calling our taxi cab services to roll them across the border, after flying to border areas on their way home from business or vacation stays in the U.S. Therefore our Taxi company was getting besieged with MORE THAN 30,000 Canadians PER month and soon or later it became out of control since we were having highest levels of network congestion since but at the same time all our dispatcher and the whole office crews were trying our best serving customer on our ONLINE LIVE CHAT TOOL. As you can see we have few negative feedback among OVER the 30,000 customer we served MONTHLY during these crazy busy time. We are trying to improve to serve everyone of our customer with a happy outcome. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Please Feel free to contact our support team on our LIVE CHAT and we'd be more than happy to assist you and compensate you with an amazing taxi service. Looking forward to your response!
Written October 25, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lea
3 contributions
Jun 2021 • Solo
Booked a ride into Canada in advance. Was quoted a price I was told to screenshot when the reservation didn't come with a price. Communication with the driver by whatsapp was good since my flight was delayed. When I arrived he told me he would take me to get a covid test on the way that was faster than the airport testing center so to leave right away. After driving about 10min he told me the ride was over $100 more than the quote, added $25 for going to get the covid test and $35 for waiting. It all felt very off. Car also was not an official taxi more like a random uber. Eventually he agreed to only $35 more on the base fare. But I had him bring me back to the airport because I was very uncomfortable and sketched out. I ended up getting the covid test at the airport (professional and friendly) and taking an official taxi from the airport which was the same price as the original one I was quoted by this company. Do not use them just use the professional taxis in the airport.
Written June 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear customer, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
Written October 25, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

CaribbeanAddict
St. Catharines, Canada542 contributions
Dec 2021
My daughter used this service from BUF to Fort Erie in 2019 and 2020 and it was excellent. She used it again on Saturday night and it was horrendous. She pre-booked her ride days in advance, requesting a pickup time of 11:20pm as her flight was to land at 11:00. She landed early, was waiting at the correct pole at 11:20 and no ride. She called and they said they were running 10 minutes late. At 11:27, they texted her that they would be 20 minutes late. At 11:38, they said 7 more minutes. At 11:48 they said 12:01, saying traffic was slow. Yeah right. Cab finally showed up at 12:05, 45 MINUTES LATE!! Completely unacceptable. They finally made it to Timmies in Fort Erie at 12:33. It didn't even look like the proper shuttle. She had booked a van and it was a white Ford Fusion that said Liberty something or other on the door. Then the driver even asked for 4 more dollars, after my daughter handed him the $95.USD. (it was $75USD last year) He said it was for the toll, which the website said was included. She had planned on giving the driver a $10 USD tip, but because she had to wait 45 minutes for her cab, he got nothing. After travelling for 14 hours already, what a terrible way to end her trip.
Written December 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ravi S
1 contribution
Jun 2021
Warning ⚠️⚠️⚠️
The other positive reviews listed are probably fake. You have been warned.

You are better off booking an Uber which will end by costing a third of what you will end up paying these guys.

Do not take their service without confirming the rate on the call!!!!!!!

They would advertise one price and charge you another.
The service they deliver is good. I was picked up from the airport 10 minutes after calling their helpline and we went ahead to the border and the cab attendant gave all the information related to Canada's quarantine policies and prerequisites.

The car which was used to pick was not of good quality. The interiors were sub-par. Did not look like a proper Cab service.
What I did not like is they change their rates. The advertised price was $75 and I ended up being charged 105 (they call it post-pandemic price) and 5 for credit card use. I was also asked for the toll fee but the cab attendant said he will cover it. this is a gross misrepresentation and they blame it on the system but when I called the helpline twice before booking nobody informed me about this. if you're ready to pay 110 plus tip, go ahead and use their service. they will pick you up from the airport near pole 12 (the area at the airport where they are not supposed to pick up anyone but they still do) and drop you at crown plaza hotel on the Canadian side.
Written June 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thanks for notifying us about this performance issue. We are sorry that your experience at BUF Buffalo Airport Taxi didn’t quite match your expectations. I apologize on behalf of everyone at BUF Buffalo Airport Taxi. Please know that your situation was an exception. I would appreciate another chance to earn your business. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. But what happen during this time of the year was very hectic. The Canadian government requires anybody coming into the country by plane must quarantine for 14 days. The first three days of that quarantine have to be in a government-approved hotel while they await COVID-19 test results, and that gets expensive. So Canadians start calling our taxi cab services to roll them across the border, after flying to border areas on their way home from business or vacation stays in the U.S. Therefore our Taxi company was getting besieged with MORE THAN 30,000 Canadians PER month and soon or later it became out of control since we were having highest levels of network congestion since but at the same time all our dispatcher and the whole office crews were trying our best serving customer on our ONLINE LIVE CHAT TOOL. As you can see we have few negative feedback among OVER the 30,000 customer we served MONTHLY during these crazy busy time. We are trying to improve to serve everyone of our customer with a happy outcome. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Please Feel free to contact our support team on our LIVE CHAT and we'd be more than happy to assist you and compensate you with an amazing taxi service. Looking forward to your response!
Written October 25, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

J. Maravilla
1 contribution
Jul 2021
No stars for these losers but it won't allow me to put that.
I should have known it would be bad by the amount of times it took to get anyone to answer the phone. When I finally spoke to someone he assured me they would be there to pick me up. They weren't. The directions for where they would be to pick up are NOT for taxis but for long term shuttles.
No one called to see where I was at arrival time.
When I called the phone number there was no answer (I was not surprised).
I sent live chat messages (both before and after my arrival) and never got a response.

If you're going into Buffalo just leave the terminal, cross the street and turn left. The taxi stand there is reliable, friendly and costs a lot less than this scam of a company.
Written July 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, Thanks for notifying us about this performance issue. We are sorry that your experience at BUF Buffalo Airport Taxi didn’t quite match your expectations. I apologize on behalf of everyone at BUF Buffalo Airport Taxi. Please know that your situation was an exception. I would appreciate another chance to earn your business. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. But what happen during this time of the year was very hectic. The Canadian government requires anybody coming into the country by plane must quarantine for 14 days. The first three days of that quarantine have to be in a government-approved hotel while they await COVID-19 test results, and that gets expensive. So Canadians start calling our taxi cab services to roll them across the border, after flying to border areas on their way home from business or vacation stays in the U.S. Therefore our Taxi company was getting besieged with MORE THAN 30,000 Canadians PER month and soon or later it became out of control since we were having highest levels of network congestion since but at the same time all our dispatcher and the whole office crews were trying our best serving customer on our ONLINE LIVE CHAT TOOL. As you can see we have few negative feedback among OVER the 30,000 customer we served MONTHLY during these crazy busy time. We are trying to improve to serve everyone of our customer with a happy outcome. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Please Feel free to contact our support team on our LIVE CHAT and we'd be more than happy to assist you and compensate you with an amazing taxi service. Looking forward to your response!
Written October 25, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about BUF Buffalo Airport Taxi

BUF Buffalo Airport Taxi is open:
  • Sun - Sat 6:00 AM - 5:00 AM