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Chose this place based on availability and their attention to sanitizing detail during Covid. But honestly, they should be doing all of these things anyway. They did not disappoint. Showers are required before. Masks are worn at all times. My Massuse wore gloves. Asta was my massuse. She was very nice, did a deep tissue and got out all the kinks from my hiking. They are part of a Bed an Breakfast. So there are some people eating in the court yard. One note, when I got out of the shower, I noticed that the window facing the court yard was propped wide open. So, if anyone was sitting out there, they got a free show with their drinks:-0 Loved the experience. I got the CBD oil treatment for $25 additional. Didnt notice a difference.…
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Date of experience: June 2020
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Responded Jul 3, 2020
I am so pleased to read that you loved your experience at Absolute Nirvana. While we always took sanitation and hygiene very seriously, you are right: we have raised it to a new level. The last thing we want is for any guests, therapists or staff to fall ill! We were serving breakfast at our B&B, The Madeleine Inn, but have now re-opened our brother inn, Hacienda Nicholas. Breakfast and the Happy Hour are once again being served there, so no one is dining at The Madeleine any longer. Please know that we did some experimenting with what could be seen from the patio, and it was impossible to see into the spa room with the sheers on during daylight hours. Only at night, with lights on, could one begin to see shapes moving. I am confident no one got any free shows! ;) Thank you so very much for your glowing review. We hope to see you again in the future. All the best, Carolyn
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My husband and I had messages and we both thought they were excellent. Excellent attention to hygiene and cleanliness. Very professional. Highly recommend.
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Date of experience: June 2020
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Responded Jun 23, 2020
We were delighted to help you celebrate your anniversary with spa treatments! While we always paid close attention to cleanliness and hygiene, these days have seen those efforts increase many times over. We are making every effort possible to keep all safe and healthy, including clients, therapists and staff. We shall hope to see you for another anniversary down the road. All the best, Carolyn
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My husband and I both thoroughly enjoyed our experience at Absolute Nirvana Spa. I even went back the second day of our stay for another treatment so I could relax with a hot stone massage. Each time I return to Santa Fe, this is one of the first things I book in advance. The setting is very peaceful and calming, and the masseuses have years of experience. Don't miss this little piece of heaven when you visit Santa Fe.…
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Date of experience: February 2020
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Responded Mar 11, 2020
How pleased we are that you were so happy with your first treatment at Absolute Nirvana that you came back again for a second treatment the very next day. Indeed, our therapists are truly gifted and experienced ( our minimum requirement is that they have a minimum of ten years of experience), along with being lovely and kind. We look forward to seeing you again when you are next in Santa Fe. All the best, Carolyn
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I can’t say enough nice things about this hidden gem. The space was so inviting, and the services were very accommodating and relaxing. So much more personal and quant than some of the other spas I have been to in Santa Fe. I loved how the bath was inside the room and I was able to take a shower after the service. My massage therapist Karen was amazing and Reagan at the front check in is a complete angel! Thank you all so much.…
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Date of experience: February 2020
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Responded Mar 3, 2020
Thank you for taking the time to write in about your experience at Nirvana. How lovely to read that you had such a wonderful and special time. There are many spas in Santa Fe: we are honored that you chose us, and delighted that you were so happy with the experience from start to finish. We look forward to seeing you again before long. All the best, Carolyn
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We were a little disappointed by our whole experience. Make sure you are clear on what you are purchasing - including any add ons- and how they have it set up BEFORE they take you back. There are some communication issues between the office receptionist and the therapists. We did not receive the treatments we had signed up for and due to the confusion the therapists were not able to change anything to fix it. Overall it was an enjoyable bit still disappointing experience. …
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Date of experience: February 2020
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Responded Feb 20, 2020
Dear Jessica, I feel so badly that you were disappointed with how your treatments went, and that there was any confusion regarding the treatments you were anticipating vs. what you actually received. After a good bit of investigation I see that on January 7 you booked 3 hours of spa treatments for yourself and 3.5 hours for your mother. You were sent an email confirmation of these reservations shortly after booking. For you, a 90 Deep Tissue incorporated into your Deluxe (massage, scrub, mask, rose petal bath) followed by a 30 minute Foot Fetish. For your mother, a 90 minute Class Massage followed by a 30 minute Bliss Package (hot hair oil + mini facial), then a 60 minute Natural Face Lift, ending with a 30 minute Decolletage Treatment. On February 14, the eve of your treatments, our spa manager called to confirm the reservations once again. Everything was confirmed per the email confirmation sent out, though you decided that you did not want your rose petal bath and that your mother would have that portion of the treatment instead. Upon your arrival on February 15 our spa manager once again confirmed the treatments you had booked, just before you went into the spa, reading from the paperwork that was then given to the therapists. Your massages and all add-ons were read out loud and confirmed by you at that time, and that paperwork was then given to the therapists. You received all treatments booked, and when you came out of the spa you were both very happy and complimentary. It seems the only confusion was that your mother had not realized that the Bliss Package she booked included a short facial, so she was not keen to follow that with her 60 minute Natural Face Lift, as scheduled. She did not ask to cancel it, however. In hindsight, we perhaps ought to have highlighted that your Bliss Package included a mini facial, and ascertained that your mother indeed wanted to go from the mini facial to the full hour facial. You did indeed receive all the treatments booked, and the therapists reported to me that you did not request any changes made once you were in the spa. Asta, your mother’s therapist, said the only portion that raised any confusion was that the Bliss (with its 15 minutes of facial work) was followed by the actual facial. We were, however, simply following your requests for these bookings. Again, I am so very sorry you were disappointed in any way with the treatments as they were booked. I am happy to know that you enjoyed the treatments themselves. I have left a voicemail for you in hopes of discussing the situation with you directly, and will hopefully hear back from you at some point. In the meantime, I feel compelled to respond to the review you have left. We do our utmost to run a most professional and well-organized business, and have a three part system in place to confirm appointments so as to avoid mistakes in our reservations. I do agree that it would be most disappointing to receive treatments that had not been requested. All the best, Carolyn
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