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The owner of this company is not only rude, but unreliable. I gave the company all of my credit card information on the internet, as required to make a reservation. He then called me to say that I hadn't paid. I told him I had, and didn't want to give my credit card info a second time lest I be charged. He then became verbally abusive and hung up on me, cancelling the reservation. He did not check to see if I had paid. DO NOT USE THIS COMPANY - there are other, honest alternatives.…
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Date of experience: August 2020
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Responded Aug 26, 2020
Gail, there are two sides to every story and yours is both colorful and elaborated. We called you because we had not received your payment an hour after your reservation came through. During that hour, we checked with the merchant processor, as any prudent person would do in a similar customer service role. You insisted you had "checked out" but could not / would not provide us with a receipt number, transaction ID, Booking ID, etc, only accusations of fraud and threatening 1-star reviews. You were informed when you book online, your card information remains between you and our merchant; we never have the information; we only receive an email notification when the payment is received. Most modern websites use similar protocols to protect cardholder information. Your reservation was cancelled because payment was not received and it was clear you would not help us resolve the issue.
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First time rafting. Billy was our guide and was fantastic! He is so knowledgeable about the area and it's history. This was by far the best part of our vacation! Great attention to keeping everyone Covid safe. Would never use anyone other than Kokopelli.
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Date of experience: August 2020
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Our rapid ride was great! Jack Mitchell was our guide and his ability to navigate the River was amazing! He even connected with our 6yo son making the trip that much more enjoyable! It’s hard to find adventures like this that allow young children to participate. Due to the river being quite low at the time of our visit they had lowered the age of participation. It was a great first time rapid experience for our family! We hope to come back again & will definitely request Jack as our guide!…
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Date of experience: August 2020
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Kokopelli Rafting Adventures goes above and beyond! Not only was it so fun that we went twice, but they go the extra mile for safety. They sanitize the equipment and do temperature checks. The owner took time to explain the river and our guide was so personable and knowledgable about the surrouding area. My kids had a blast and learned about different geology and history of the area.…
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Date of experience: August 2020
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Kokopelli Rafting Adventures does a terrific job! They take safety seriously and did everything they could to maintain social distancing and provide a clean, safe experience. Jack was a great guide! Very informative, patient and pleasant to work with. Our entire family had a wonderful time.…
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Date of experience: July 2020
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