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Review Highlights
a bit of history

This was a short visit. We saw the old instruments they used. The park service was friendly. It was... read more

Reviewed 4 weeks ago
Palm Beach Gardens, Florida
A historic site that's also free to see

The building is where Nathaniel Hawthorne worked as a customs collector and is free and open to the... read more

Reviewed October 22, 2018
salisbury, VT
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  • Very good46%
  • Average13%
  • Poor1%
  • Terrible0%
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This U.S. Custom House is a historic building within Salem Maritime National Historic Site, the National Park in Salem. The building is open by tour only.
178 Derby St, Salem, MA 01970-5136
+1 978-740-1650
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All reviews beautiful building park ranger golden eagle nathaniel hawthorne free tour maritime history interesting artifacts open to the public sailing ship park service nice job back in the day worth a visit great history answer questions self guided witch trials
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1 - 10 of 152 reviews
Reviewed 4 weeks ago

A really very interesting site that gives you so much information on the seafaring trade of Salem. The history is so well done and so many artifacts to view.

Date of experience: September 2018
Thank Don T
Reviewed 4 weeks ago

This was a short visit. We saw the old instruments they used. The park service was friendly. It was free.

Date of experience: October 2018
Thank lourdesm978
Reviewed October 24, 2018 via mobile

Poorly kept with peeling paint and uninformative staff. Only really interesting point was that it was a workplace for Nathaniel Hawthorne. Upside is its free to check out if you would like a quick squiz.

Date of experience: October 2018
Thank AbbyRL
Reviewed October 22, 2018

The building is where Nathaniel Hawthorne worked as a customs collector and is free and open to the public. Some of the old scales and equipment used to measure items for duties are there as well as the great architect of the building itself. It's...More

Date of experience: October 2018
Thank msulliv
Reviewed October 21, 2018

We randomly walked into this on our way down the street. The park ranger at the front door immediately engaged my kids, asking them what ship they came off of, and explaining why this House was important. While not a ton to see, it was...More

Date of experience: October 2018
Thank LoriH1296
Reviewed October 16, 2018

Stopped in here not knowing what it was. Spoke to some park rangers who were very knowledgeable. Spent about 20 min looking at the exhibit. Certainly worth seeing,

Date of experience: October 2018
Thank Cttraveler66
Reviewed October 12, 2018

We passed by the Custom House on our way to the House of the Seven Gables. Since the folks were travelling with were a Navy family, half of our group stopped in the house. They spent a few minutes inside and found it interesting. The...More

Date of experience: October 2018
1  Thank John G
Reviewed October 10, 2018 via mobile

We visited the house but unfortunately, the second floor was closed so we breezed through the tour. Although self-guided there was a park official there answering any questions you had.

Date of experience: October 2018
Thank Lov2travelz
Reviewed September 21, 2018

Hawthorne worked as a surveyor for 3 years! This is THE Custom House he wrote about in the into to the Scarlet Letter! Beautiful building! So interesting!

Date of experience: September 2018
Thank charlip218
Reviewed September 12, 2018 via mobile

We learned from the National Park Ranger on duty when we toured that in its hay day, this Custom House collected 7% of all the U.S. government revenue. That is astounding when you think about it. The building itself is in good condition and is...More

Date of experience: September 2018
Thank 646lorit
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Questions & Answers
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Travel Forum Posts
Salem, Massachusetts
Incredible views from Custom House Towers (11 Replies)
I am a local with some guests in port from a cruise. A neighbor suggested that we take the tour of the Custom House Tower. WOW! Eye popping you could see miles and miles in every direction. The tour is simply being allowed to use the elevator for a fee of $3; the elevator holds only 8 people. But if you are down in the Fanueil Hall area it is so worth it. It leaves only at 2 PM. You can call the concierge to reconfirm the time at 617-310-6300
September 17, 2011|
Response fromMaggie W|
Thanks for this info. I might check it out as it sounds really cool. So only one time a day?Only 8people per day?
Winnetka, CA
Airport to Hotel... (7 Replies)
Iw as wondering...what's the best and easiest way to get to my hotel from the airport? I arrive at around 330pm on friday and we are staying at the Custom House. Should I take the blue line from the airport? The water taxi/boat?
December 12, 2006|
Response fromAlanm|
The Blue Line Aquarium Station is a block from your hotel. Take the free courtesy bus marked "Subway" from your terminal. This will take you to the Blue Line Airport Station. Cost right now is $1.25 each way, but will be going up to $2 after January 1st.
East Islip, New York
2 nights with hubby (9 Replies)
We haven't been to Boston since our children were young. We are coming in for a quick birthday celebration in early November without the kids (who are now 17 & 18). My daughter will be visiting my son at college in CT. We will be arriving later in the evening Friday night, staying at The Custom House. We are leaving after an early brunch on Sunday. Any suggestions for a great w/e for 2 soon to be empty nesters....we love a great nighlife, trendy dining and of course shopping (me)
September 27, 2009|
Response frombella1024|
depending on the weather, walk around Fenuil Hall, Harvard Square, Charles street, back bay and along the charles. You are staying in a great location and are tons of things to do and see near by.