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Air Carriage LLC

Albuquerque, NM, USA
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Air Carriage LLC
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T A wrote a review Sep 2020
2 contributions
If I could give zero stars I would, unfortunately 1 star is the lowest I can give.Do not booked with Air Carriage LLC!!!! Very Unprofessional and disrespectful. It is a SCAM, I booked with my fiancé & my friends in March for my friends birthday. Requested a refund, because of COVID-19 however Jennifer refused to give us a refund. Stated that we were just mad because she was being too hard. Jennifer & her husband has no concern about their customers safety and health. During the pandemic they only cared about money.We rescheduled again since there was no refund provided, just to not get on the Hot Air Balloon. We met up at an random Starbucks 1st strike.Then we drove to a church parking lot 2nd strike.Then we went to a parking lot across from a hotel(Fairfield Marriott Hotel) 3rd strike.They did not do any check-ins. The picture uploaded we stayed in this spot & never got onto the hot air balloon. Originally we were supposed to do the hot air balloon in New Mexico, then they closed Albuquerque location. Just to reschedule us in Saint Marcos location. We drove from Fort Worth & the husband casually said welp can’t do it today we’ll just do it tomorrow. As if we didn’t have children or jobs to go back to. At this point we will be taking legal actions to handle this ongoing matter.
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Date of experience: September 2020
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Angela Y wrote a review Sep 2020
2 contributions
We drove to San Marcos Tx for this hot air ballon ride and it turn out to be fraud. We told us to meet outside an Starbucks, a van picked us up, and drove around some parking lots “to find a spot to start”. After waiting 30 min the man told us that unfortunately the weather was not good for us to do the ride when obviously the weather was perfectly fine. I am so disappointed because they didn’t provide the service and refused to refund us our money.
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Date of experience: September 2020
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Jbeauvil78 wrote a review Mar 2020
107 contributions43 helpful votes
Art and his crew were phenomenal! We had a blast on the sunrise balloon ride, they easily put my nervous 12 & 6 year old boys at ease and kept the humor and good times going for our whole group the entire time. Definitely would do this again with these guys! Pick up was timely, directions and waivers provided beforehand for very easy transport and the ride back for champagne was very nice. Stopped in a park with sculptures from burned wood and he told a comically factual story of the origins of hot air ballooning with champagne (sparkling cider for the kids) and cheese and crackers. Art and his crew were awesome! Highly recommend and would do it again with Air Carriage - btw, this was the ONLY company to return my phone call when trying to schedule this during a packed spring break week!
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Date of experience: March 2020
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Melissa wrote a review Mar 2020
2 contributions
Our group of 7 thoroughly enjoyed our ballooning experience, helping with setup and tear down, and plenty of laughs during the ride over the Rio Grande. Art and the crew told stories, pointed out interesting locations, and provided mimosas and a snack after the flight. We had a wonderful time! Thank you, Air Carriage!
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Date of experience: March 2020
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SuLouWill wrote a review Oct 2019
Waltham, Massachusetts268 contributions55 helpful votes
+1
Our pilot was Art. He is funny, knowledgeable of the area, really seems to enjoy his job, and made sure all of us enjoyed our ride. Then at the end we had mimosas with snack food and he shared more stories along with answering any questions.
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Date of experience: October 2019
2 Helpful votes
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