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Casa Rondena Winery

349 Reviews
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Casa Rondena Winery

349 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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733 Chavez Rd NW North Valley, Albuquerque, NM 87107-5600
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The Ghost Tour of Old Town on New Mexico's oldest Ghost Walk - Since 2001
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Discover the spooky side of Old Town Albuquerque on a guided ghost tour of the city’s historic haunts. Ghost stories told by lantern light add an engaging twist to your average walking tour. Everyone from believers to skeptics can enjoy hearing about the tales of Old Town’s past as your guide leads you through historic buildings, dark alleys, and hidden cemeteries most tourists don’t even know are there.
$34.54 per adult
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Angel M wrote a review Oct 2020
El Paso, Texas2 contributions2 helpful votes
I have been to casa rondena a bunch of times. We bring out kids and they love running around outside by the pond and it gives us parents a break to enjoy a glass of wine. The staff had always been really nice to us although all of those people are gone, which was strange I thought. The owner was there this time after always being out of town when we go in. We regret meeting him. If you aren’t white he will talk down to you and treat you like less than human. He predicted which wine me and my wife would like based off of our skin color. He said Hispanics like sweeter wines and even took it a step further. I’ve never been treated this way in New Mexico. He kept making prejudice comments to us like he didn’t realize how awful he was being. I have no idea how this man gets away with this behavior. I was in the army for 10 years, I didn’t fight for my country to have some rich pretentious winery owner talk down to me and my family. Shame on casa rondena. I implore you to look at this man and what you are supporting if you go here. He is by no means a “down to earth guy”
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Date of experience: August 2020
2 Helpful votes
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Clsprtsfan wrote a review Oct 2020
4 contributions3 helpful votes
I had the most amazing time the other night. I went on a date and not only was the staff more than accommodating but genuine as well. The grounds make you feel that you're not even in Albuquerque. We stayed a little after closing and had a chance to talk to the owner. John was the most down to Earth person, you'd never know that he owned the winery. The customer service was over the top, not something you see nowadays. I'm definitely coming back.
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Date of experience: October 2020
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Judy M wrote a review Oct 2020
New Mexico3 contributions1 helpful vote
We came to this place because we were staying at the little inn down the street and it was in the area. The property itself is really pretty and some of the wines were fairly good though not the best we’ve had in town. The visit was very disappointing. We walked in and said hello and heard nothing in response, they were busy ish but nothing that justified the lack of service. We waited way too long for service and when we were helped it was a cold interaction, nothing like we’d heard about this place. The management is either non existent or completely out to lunch. It was slow and disorganized and other customers seemed to be noticing as well. The owner was actually there when we were in and he was talking to some customers but not wearing a mask. My husband is 70 years old and asthmatic so this was very frustrating to see. Shows a clear lack of caring for the safety of the customers and staff. Overall completely unprofessional experience. We will not return. Judging by the other reviews lately it seems like casa rondena may have lost its way. It’s a shame because it’s so beautiful. Wasted potential.
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Date of experience: October 2020
1 Helpful vote
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linda a wrote a review Sep 2020
Santa Fe, New Mexico1 contribution2 helpful votes
My husband and I have been visitors of Casa Rondena Winery for years despite the fact that we live in Santa Fe And only make it down every so often and regardless of the countless negative things we have heard about the owner and the overall reputation of the place. We continued coming because we loved the staff. We know the ex club manager and the ex tasting room manager very well. After returning to the winery post-covid 19 we noticed that the entire staff was gone. The chef, the club manager, the tasting room manager and others. We asked around as we are good friends with some of the other members and they all told us that there was massive conflict due to the owners practices surrounding the pandemic. We have met john many times and though he never remembers us, his unsafe work environment was confirmed when we saw him and he wasn't wearing a mask. We asked if he ever wears a mask and the staff told us he does not. We have known many staff members aside from the recent departures and the owner John has a very long history of abusive behavior towards his people. Its worth mentioning as well that the two recent staff members to leave were both family and very good people. I think this says worlds about the character of this man and the type of place Casa Rondena really is. My husband and I will take our business elsewhere to a place that maintains a safe and friendly work environment free of this rhetoric.
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Date of experience: August 2020
1 Helpful vote
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james a wrote a review Sep 2020
Santa Fe, New Mexico1 contribution3 helpful votes
I want to start by saying that this is the first review I have ever felt inclined to write. My wife and I are not new to Casa Rondena winery, we have been coming here on and off for the last 5 years since our daughter moved down to Albuquerque. This was one of our favorite places and we had some unbelievably good times here. We loved the staff. The manager always made us feel very welcome in the tasting room, and we told him we would have joined if we were able to take advantage of the free tastings more, but living in Santa Fe, we didn't make it down as often as we'd like. We were aware of the owners reputation for a long time as I have a close friend who cancelled a series of events they were planning on having because of this very reason, but we overlooked it because we loved the staff and the atmosphere. When covid hit we decided to be very safe as we are considered high-risk so we avoided the winery for a few months and upon our return it was a completely different place. The staff was not warm and welcoming. The fun, and the soul of the place was completely gone. We had learned that our favorite staff members were all gone yet they were still selling a wine with the managers picture on it? a month after he was gone? It was very strange and left a very bad taste in our mouths. This is a place with so much potential and it seems like the only thing holding it back is the owner who WE HAVE MET 10+ times and NEVER remembers us. its sad to see so much potential wasted. We will have to find another spot to hang out. so disappointing.
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Date of experience: August 2020
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Response from Casa R, Guest Relations Manager at Casa Rondena Winery
Responded Sep 18, 2020
Thank you for taking the time to provide some feedback for us. Although this sounds uncharacteristic of our current staff, we apologize if your visit was not up to the standard that we have set in the past. I understand it is frustrating when favorite staff members move on to other careers, but it does not change the impact they make at the winery, and in this case, the wine with the name and likeness honoring a former employee is not going to be pulled off the shelves just because he moved on to other things. We are proud of the wines we make and want to continue offering them to the public until this vintage runs out, and we can release a new vintage with a new name when it is ready. We have a fresh and new team who is working hard to make sure that our guests' experiences the fun and soul you were talking about. We just have to get through the growing pains and the learning curve that comes along with change and improvement. We hope that you will give us another chance in the future. Thank you again for your feedback.
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