The Quilt Works

The Quilt Works, Albuquerque: Hours, Address, The Quilt Works Reviews: 3.5/5

The Quilt Works
3.5
Speciality & Gift Shops
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9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
1:00 PM - 5:00 PM

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
18 reviews
Excellent
11
Very good
1
Average
0
Poor
1
Terrible
5

jbarrow
Houston, Tx56 contributions
Jun 2013 • Friends
My sister-in-law and I were in Albuquerque last June and went to this shop....I have read the comments and it sounds like a different store from the one we were in.....This is owned by a husband and wife, if I have the right store.....They have a lot of batiks many patterns, some of which the husband designed....We had a great time there talking to the ladies who were cutting, other customers and the husband who really has an eye for color....If I was in the area I would go back!!
Written April 5, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AMA
1 contribution
May 2021 • Couples
I was really looking forward to shopping here, but as soon as I walked in the front door someone told me I had to put on a mask. I have been vaccinated and I have the antibodies. The CDC and the governor of NM are no longer requiring masks. I walked out of the store without buying anything. I usually spend a bit at fabric stores but I couldn’t bring myself to shop there.
Written May 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Christina S
1 contribution
Oct 2020 • Solo
I've been a customer at Quilt Works for a decade now, and I would recommend it to anyone. Staff is highly knowledgeable and very helpful. Fabrics are a great mix of modern and more traditional styles, are high quality and obviously chosen with care.
Written October 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Amy H
Albuquerque, NM11 contributions
Aug 2012 • Business
I emailed Dana at the Quiltworks several months ago regarding the possibility of having some restoration work done to a quilt I have. I was advised to come in and speak with Shirley and show her the problem areas. I finally got the chance to come in, called to be sure I was doing the right thing, and I was advised to come in and bring the quilt on a day Shirley was there. I came, waited for her to arrive, and she acted like I was a terrible inconvenience. I'm not sure if it was because my quilt is commercially produced or because she doesn't do repairs or what, but she grudgingly gave me the number of another place to try and didn't even say "you're welcome" when I thanked her graciously for the 5 minutes of her time that I spoke with her. I won't darken the doors of this place again and I surely won't recommend it to anyone else. Maybe if you're part of their club, you get different treatment.
Written August 29, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

K S
Albuquerque, NM3 contributions
Sep 2012 • Business
If you know going in that the employees are unfriendly and non-responsive, it may make the store's atmosphere less shocking. I usually buy online just to avoid going in because of their attitudes... It could be such a lovely experience in their store. A smile and greeting is a first step they should try... but that would require a clerk with personality.
Written November 19, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

gloria364
Santa Fe, NM2 contributions
Oct 2011 • Solo
I went in the store on Saturday came from Santa fe with the purpose of purchasing fabric
to make my granddaughter a quilt. No one acknowledged that I was in the store. No one offered to help me. One person said hi, I think she worked there. They did have beautiful fabrics but I want to go where customer service is just as important as the merchandise.
Written October 23, 2011
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MarshtheFoodMonger
Rio Rancho, NM120 contributions
Sep 2014 • Solo
I took a toothbrush rug class, back in September, that did not go very well. I wrote a negative review because of the negative experience; however, the owner Shirley called and asked me how to remedy the issue. Three weeks later, Shirley's husband, Dana, made an appointment with me, I went into the shop, and he gave me a private class in the rug making. Dana was very patient and respectful, and I learned the processes of the rug making. I appreciate it, Dana, and thank you for turning this into such a positive experience!
Written October 23, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sassy97027
Sassy970279 contributions
Jun 2013 • Business
Although their selection of prints is nice, the customer service is lacking. I was in there one afternoon when it was slow. I overheard the older women who work there talking about a customer who said they were not helpful & were rude. At the time I thought, maybe it was just an unhappy customer. I've been venturing to this store for the past year. Since finding this store I've spent a large sum of money I've never really cared for their customer service. They don't go out of their way to greet you & I have stood around waiting for someone to cut fabric for me before or assist me when I have questions.
I've read reviews on other pages about their customer service as well as talked with other locals about their customer service.
I've never had anything to completely turn me away from their shop until today. I have a 12 year old & a 3 year old who have joined me in fabric shopping at this store before. The 12 year old takes the younger one down into the classroom area to play with the box of toys while I shop for fabric. I usually go alone but my children are well behaved & I have taken them with me before. They know the routine & will quietly go down to the classroom & play. Today was like no other & they went down into the area. While standing on one side of a wall of fabrics I overheard the ladies at the cutting table start talk about my children. And how rude it was for my children to be down in the area being "loud" while people were trying to eat their lunch. For starters they were not running around or throwing toys around. They had just walked down there. I went into the classroom apologized to the people & had my children follow me. As I was leaving I looked at them & told them we were leaving because we did not want to rudely interupt people having their lunch. I won't be back to this store again. If your in the Albuquerque area & looking for a nice quilt shop check out Kokopelli Quilting Company.
Written June 22, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

family04NewMexico
New Mexico14 contributions
Aug 2014 • Solo
As a newbie quilter, I have only started shopping at Quilt Works in the past several months. To date, the staff have been very helpful to me and helped me with my questions and issues. They seem to be all experienced quilters. And the fabric selection is wonderful!
Written August 28, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DJ D
Walnut Creek, OH75 contributions
Oct 2014 • Friends
This quilt shop begins with a fantastic number of fabrics, but then there are the projects the staff puts together, the notions, the patterns, and the wonderful help you get - if you need t - in picking fabrics that work together!! I knew what I wanted and had called ahead to place an order - still had fun visiting!! Will go again if I get a chance!!
Written October 15, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about The Quilt Works

The Quilt Works is open:
  • Sun - Sun 1:00 PM - 5:00 PM
  • Mon - Fri 9:00 AM - 6:00 PM
  • Sat - Sat 9:00 AM - 5:00 PM


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