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The Quilt Works

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Address: 11117 Menaul NE, Albuquerque, NM
Today
1:00 pm - 5:00 pm
Closed now
See all hours
Hours:
Sun 1:00 pm - 5:00 pm
Mon - Fri 9:00 am - 6:00 pm
Sat 9:00 am - 5:00 pm

TripAdvisor Reviewer Highlights

Read all 13 reviews
Visitor rating
  • 7
    Excellent
  • 1
    Very good
  • 0
    Average
  • 1
    Poor
  • 4
    Terrible
Girls Out of State Trip

My sister-in-law and I were in Albuquerque last June and went to this shop....I have read the comments and it sounds like a different store from the one we were in.....This is... read more

4 of 5 starsReviewed April 4, 2014
jbarrow
,
Houston, Tx
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13 Reviews from our TripAdvisor Community

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Showing 13: English reviews
Level Contributor
15 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great local quilt store. It has a wide selection of interesting fabrics. But I go there because the staff (and other customers) are really helpful at composing colors. They have lots of interesting New Mexico fabrics. They give sound advice.

Helpful?
Thank bevhr
2 reviews
5 of 5 stars Reviewed November 19, 2015

There's no disputing the incredible selection of fabric at this store but I'm a regular customer and I take serious issue with reports of poor service. A little over a year ago I got my first sewing machine and dived head-first into building my stash. Since then I've spent a lot of time going to all the chain and locally... More 

Helpful?
Thank Sarah S
Rio Rancho, New Mexico
Level Contributor
139 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed October 23, 2014

I took a toothbrush rug class, back in September, that did not go very well. I wrote a negative review because of the negative experience; however, the owner Shirley called and asked me how to remedy the issue. Three weeks later, Shirley's husband, Dana, made an appointment with me, I went into the shop, and he gave me a private... More 

Helpful?
5 Thank MarshtheFoodMonger
Danville, California
Level Contributor
77 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 15, 2014

This quilt shop begins with a fantastic number of fabrics, but then there are the projects the staff puts together, the notions, the patterns, and the wonderful help you get - if you need t - in picking fabrics that work together!! I knew what I wanted and had called ahead to place an order - still had fun visiting!!... More 

Helpful?
3 Thank DJ D
New Mexico
Level Contributor
11 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 28, 2014

As a newbie quilter, I have only started shopping at Quilt Works in the past several months. To date, the staff have been very helpful to me and helped me with my questions and issues. They seem to be all experienced quilters. And the fabric selection is wonderful!

Helpful?
4 Thank family04NewMexico
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 16, 2014 via mobile

I think if you have bad customer service makes it bad for your business Get your staff in a customer service class it might help them appreciate customer s better Customers are always right

Helpful?
2 Thank Gayla R
Houston, Tx
Level Contributor
34 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 4, 2014

My sister-in-law and I were in Albuquerque last June and went to this shop....I have read the comments and it sounds like a different store from the one we were in.....This is owned by a husband and wife, if I have the right store.....They have a lot of batiks many patterns, some of which the husband designed....We had a great... More 

Helpful?
3 Thank jbarrow
Sassy97027
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 22, 2013

Although their selection of prints is nice, the customer service is lacking. I was in there one afternoon when it was slow. I overheard the older women who work there talking about a customer who said they were not helpful & were rude. At the time I thought, maybe it was just an unhappy customer. I've been venturing to this... More 

Helpful?
7 Thank Sassy97027
Albuquerque, New Mexico
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed November 19, 2012

If you know going in that the employees are unfriendly and non-responsive, it may make the store's atmosphere less shocking. I usually buy online just to avoid going in because of their attitudes... It could be such a lovely experience in their store. A smile and greeting is a first step they should try... but that would require a clerk... More 

Helpful?
9 Thank K S
Albuquerque, New Mexico
Level Contributor
13 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed August 29, 2012

I emailed Dana at the Quiltworks several months ago regarding the possibility of having some restoration work done to a quilt I have. I was advised to come in and speak with Shirley and show her the problem areas. I finally got the chance to come in, called to be sure I was doing the right thing, and I was... More 

Helpful?
11 Thank Amy H

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