CLS Transportation

CLS Transportation, Albuquerque: Hours, Address, CLS Transportation Reviews: 4/5

CLS Transportation
4
8:00 AM - 10:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
8:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:00 AM - 10:00 PM
About
Charter Luxury Services (CLS) offers Tours, Private Car on Demand, and Charter services. We set the standard in private car and chauffeured services.
Suggested duration
1-2 hours
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Tours and Tickets


4.0
23 reviews
Excellent
15
Very good
1
Average
1
Poor
1
Terrible
5

Donna H
Germantown, MD10 contributions
CLS Transpotation services- Albuquerque, New Mexico
Aug 2018 • Business
CLS provided a first class service. Their drivers are great. Get you where you want to go in good time. Friendly, courteous, and I got an upgrade to first class pick-up at no additional cost. Thanks CLS ! Nice job!
Written August 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We realize you have a choice in ground transportation and we strive to provide the best service possible. Thank you for using CLS.
Written August 26, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

LeeAnnM64
Austin, TX5 contributions
Awesome and Professional Service!
Jun 2018 • Business
I visited ABQ for a business trip this past week for the American Ethical Union conference. I had contacted the hotel to inquire about an Airport Shuttle and was directed by the hotel to contact CLS. So I looked them up and found that they provided service to hotels, while I did read some of the reviews, I thought that I would give them a chance. So I called their reservations department and spoke with Elizabeth who booked my reservation for my airport shuttle service. She was very helpful and told me that my conference group had a discounted rate to the host hotel. She continued to offer me some options in my pick-up time from the airport as well as my return time. I like to be very early to airports as I don't like to stress about getting bags checked in with airline and getting through security. I did have an early flight back and she indicated that their first shuttle leaves at 3:00 am to the airport. My flight was at 6;35 am so I was happy to know that i could get a scheduled ride to the airport that early in the morning. So I completed my reservation with Elizabeth on the phone and instantly received an transportation confirmation and e-receipt in my email. I was really impressed with how she explained the service details and the fact that I had all of the necessary information for my shuttle service in writing in my email. When I had arrived at the ABQ Airport my flight was delayed coming in so I had proceeded to the Group services desk as per my email instructions and was greeted by Briana who checked me in and said that she had already moved my shuttle seat to the next departure time and that it was leaving in 10 minutes. I was so relieved to know that CLS was looking out for me, she offered me a complimentary bottle of water and provided me two shuttle passes for my transportation. She showed me where i could sit while we waited to board the shuttle. While I was sitting there i observed several other passengers interacting with the CLS desk and the staff seemed to be very professional and knowledgeable. So it was time to board my shuttle and I was walked out to the shuttle where i met my driver Delilah who was very friendly and loaded my bags in to the shuttle along with the other passengers. We headed off to the hotel, when we arrived at the hotel Delilah quickly retrieved all of the passengers bags and welcomed us to Albuquerque. Fast forward to day before my departure, I received a text message from CLS (6:00 pm) reminding me that i had an early morning shuttle pick-up. I thought to myself, WOW despite what I had read CLS seems to be very professional and organized. From what I can tell it appears that CLS has a very sophisticated system that manages complex travel details and they know how to accommodate passengers. I am very happy that I gave them a chance regardless of the other reviews. I personally think CLS is an asset to the business and leisure travelers and think that maybe some of the reviews are not really a fair and complete . I will be recommending CLS to all of my colleagues as we traveling to Albuquerque more often.
Written June 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We strive to provide a quality and efficient service, we thank you for using CLS and look forward to your next visit to NM.
Written June 14, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dee T
1 contribution
Cash only
Mar 2018 • Friends
When I called, I was told I could pay with a credit card but when I arrived, I was told it was cash only. I was told CLS was the cheapest in town and was affiliated with the Hyatt where I needed to be. I felt I was buying a liver for my grandma. Transportation should not have high tactic sales but gave in just to get rid of Adrian. I was livid but had enough for a one way trip. Needless to say, I didn't use them for my trip back to the airport. I also complained to the Hyatt but working with a distasteful business. They assured me they were NOT affiliated with CLS. Cash only operation filled with liars? Use them at your own risk!

I'll be returning with a large group in October for the balloon fiesta. I'll spare myself some change and rent a car instead.
Written April 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We realize you have many choices in transportation, our goal is to provide an affordable option to travelers. Our apologies about your experience, we strive to ensure that our team provides the best customer service. If you would like to share additional information with our management team please email ops1@clsdriver.com
Written April 14, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lori From LV
2 contributions
Albuquerque CLS.
Mar 2018 • Business
Excellent service. Plane was late but driver kept an eye on flight arrival
And tsxtex to give explicit directions as to where to go since counter looked closed. Used service to go to mall. All drivers extremely polite and helpful.
Written April 7, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We thank you for using CLS, we strive to provide exceptional customer service and timely departures
Written April 8, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sam M
1 contribution
Vehicles nicer than people
Apr 2018 • Business
Their competitors are much more expensive but worth it! Always read the reviews first! Getting a quote was an experience in itself. Cocky is not a good business model and then there's the driver with the strange hairstyle. I couldn't keep a straight face. Then again, this is Albuquerque.
Written April 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We realize you have many choices in transportation, our goal is to provide an affordable option to travelers. Our apologies about your experience, we strive to ensure that our team provides the best customer service.
Written April 6, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alicia1067
1 contribution
I do not recommend it
Mar 2018 • Business
Cheap transportation if you can handle a fast talking used car salesman for a driver. Something about Adrian gave me a bad vibe. Next time I will pay double for uber.
Written April 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We realize you have many choices in transportation, our goal is to provide an affordable option to travelers. Our apologies about your experience, we strive to ensure that our team provides the best customer service.
Written April 5, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

eel2iz
Brunswick, ME1 contribution
Very convenient and Affordable. Great Door to Door Service
Mar 2018 • Business
Last minute a group of us did not have transportation to/from the airport and they attended to us asap. Very convenient and affordable. Great Door to Door Service
Written April 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We thank you for using CLS, we strive to provide exceptional customer service and timely departures
Written April 5, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Margaret R
Staten Island, NY3 contributions
Airport transportation
Mar 2018 • Business
Driver was very personable, punctual and courteous. The driver gave us information about Old Town and pointed out highlights of the area as we drove from the airport to Hotel Albuquerque in Old Town.
Written April 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We thank you for using CLS, we strive to provide exceptional customer service and timely departures, we hope you return to New Mexico to see more sights.
Written April 5, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SakProp
1 contribution
Professional Service with a personal touch
Jan 2018 • Friends
We contacted CLS to transport my in-laws to a social event that we were attending. We had searched to find a company that had Accessible Vehicles and came across CLS. When we called their reservations phone number we spoke with Michele about our needs and she was accommodating and acknowledged our special needs. She was very thorough and explained how the process would work and what type of vehicle would be coming for the pick-up. It was a relief to be able to know that there was a company and individuals who understood the Accessibility requirements and had a team of drivers who were specially trained to transport Accessible passengers.

My in-laws were so impressed with the ride that they commented to everyone at the social event that they had a private shuttle just for them.

We realize that many times accessible individuals are often overlooked because it requires patience and a little extra time to deal with them. The team at CLS went above and beyond ensuring that our in-laws were comfortable for the transport to and from the event.

We will continue to recommend CLS to all of our friends, family, and colleagues. Our experience has been the best and we have always been impressed with the staff and drivers.

"Top Notch"
Written March 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We thank you for using CLS, we strive to provide exceptional customer service and timely departures
Written April 5, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Paula V
1 contribution
Unethical and rude people. Andres, owners son
Feb 2018 • Solo
I had a reservation with Sandia Shuttle to go to Santa Fe. I waited for the front desk person to check me in while they stepped away from their desk for a few minutes. While I was waiting, Andres from CLS Shuttle told me he could take me for $16.00 instead, underselling Sandia Shuttle. I told him to go FHS and waited for the Sandia Shuttle people to return. Rude, beligerrent people. Beware!
Written February 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We do not provide service shuttle Santa Fe, Sandia Shuttle is the only service from ABQ. We only offer local ABQ Shuttle services.
Written February 10, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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